10: Like Giving a Machine Gun to a Baby


00:00:02   you're listening to hypercritical a [TS]

00:00:04   weekly talkshow ruminating on exactly [TS]

00:00:06   what is wrong in the world of Apple and [TS]

00:00:08   related technologies and businesses [TS]

00:00:10   nothing is so perfect that my co-host [TS]

00:00:13   John siracusa cannot complain about it [TS]

00:00:15   sometimes I complain too I'm Dan [TS]

00:00:17   Benjamin and that we would like to thank [TS]

00:00:20   our two sponsors audible podcast.com [TS]

00:00:24   source Fitz calm will tell you more [TS]

00:00:26   about those as the show goes on we'd [TS]

00:00:29   also like to say thanks to photo case [TS]

00:00:30   calm a new photography market place for [TS]

00:00:33   creative stock photos start your love [TS]

00:00:35   affair with photo case now you can use [TS]

00:00:37   five by five is a coupon code and you [TS]

00:00:40   will save 15% on your purchase so thanks [TS]

00:00:43   to photo case calm how are you John I'm [TS]

00:00:48   pretty good it's good to be back here in [TS]

00:00:50   the virtual studio with you it's been a [TS]

00:00:52   long week my finger is much better [TS]

00:00:54   that's good [TS]

00:00:56   did you talk about that on other shows [TS]

00:00:58   no just your just this show all right [TS]

00:01:01   well I'm like we need to go into it in [TS]

00:01:02   too much detail but you could post some [TS]

00:01:04   disgusting pictures for the fans of the [TS]

00:01:06   trust me I'm too embarrassed to do that [TS]

00:01:08   and we don't we'll just yeah we'll move [TS]

00:01:11   on alright oh we get a lot of feedback [TS]

00:01:15   about about this segment of the show the [TS]

00:01:18   follow-up segment we get more feedback [TS]

00:01:20   about this than most of the topics it [TS]

00:01:23   just seems that way I think was it's [TS]

00:01:24   like it's like 50/50 split some people [TS]

00:01:26   like it for the same reasons that I like [TS]

00:01:28   it and some people don't like it for the [TS]

00:01:29   same reasons that I think you don't like [TS]

00:01:31   oh I do listen that's the thing I do [TS]

00:01:33   like it [TS]

00:01:34   I love the fuck I could do a hole I [TS]

00:01:36   could do every show could be a follow up [TS]

00:01:38   on the previous show I think we'd be do [TS]

00:01:39   fine that would be the talk show then [TS]

00:01:41   right it's just everything is talking [TS]

00:01:44   about what you talked about before and [TS]

00:01:45   you go around in circles and other [TS]

00:01:46   people just want us to get to the main [TS]

00:01:47   meat of the show right like immediately [TS]

00:01:49   but it's not it's not how I operate you [TS]

00:01:51   got a circle back I like it no I for the [TS]

00:01:54   record I have no problem with the follow [TS]

00:01:56   up John [TS]

00:01:56   I like the fall so let's get to it do it [TS]

00:02:00   so last week we did know iLife is an [TS]

00:02:02   island a medium amount of feedback about [TS]

00:02:05   this I got a lot of feedback about this [TS]

00:02:07   from people who I know personally like [TS]

00:02:09   my relatives and wife and everything [TS]

00:02:12   because [TS]

00:02:13   they are annoyed by it in the same way [TS]

00:02:16   that I am right now [TS]

00:02:17   and one bit of information that I didn't [TS]

00:02:19   talk about was something that has [TS]

00:02:21   bothered me for so long that I guess I [TS]

00:02:22   forgotten about it even if you ignore [TS]

00:02:26   the server or the cloud or whatever else [TS]

00:02:29   if you just have a single Mac even just [TS]

00:02:31   like Apple seems to want you to have but [TS]

00:02:34   you have multiple accounts on it even [TS]

00:02:36   that very small sharing scenario Apple's [TS]

00:02:39   apps kind of fall down because you're [TS]

00:02:41   supposed to you know switch from one [TS]

00:02:42   user to the other and keep your own [TS]

00:02:44   accounts and keep your stuff separate [TS]

00:02:45   which is great and everything but then [TS]

00:02:47   you have a single Mac and if one [TS]

00:02:49   person's log into their account they [TS]

00:02:50   can't connect the camera to pull the [TS]

00:02:51   pictures off of it because our iPhoto [TS]

00:02:53   libraries and the other person's account [TS]

00:02:55   the thing that drove me nuts about fast [TS]

00:02:57   user switching way back when they first [TS]

00:03:00   introduced it in 2003 was that if you [TS]

00:03:03   have a husband and wife and who share a [TS]

00:03:04   Mac what's in their house you both need [TS]

00:03:07   to type your password to switch accounts [TS]

00:03:09   you can't just like say okay if I'm not [TS]

00:03:12   logged into my account I give permission [TS]

00:03:13   to automatically switch to this other [TS]

00:03:15   person's account and vice versa and so [TS]

00:03:17   here we are you know it makes fast user [TS]

00:03:19   switching it puts more of a barrier on [TS]

00:03:22   it I'm always trying to convince people [TS]

00:03:23   like my parents and stuff to set up [TS]

00:03:25   separate accounts and I said well why [TS]

00:03:27   don't we just both use the same account [TS]

00:03:28   it's easier because they don't want to [TS]

00:03:29   enter that password they don't wanna [TS]

00:03:30   select from that menu it just puts a [TS]

00:03:31   little you know impediment there but [TS]

00:03:33   once I finally get them over that hurdle [TS]

00:03:34   now what I've done is said okay now you [TS]

00:03:36   just have little islands of media [TS]

00:03:38   because the iLife apps won't share your [TS]

00:03:39   stuff I've done stuff with the user [TS]

00:03:42   shared folder where you can put a [TS]

00:03:43   directory in Mac OS 10 slash users slash [TS]

00:03:45   shared where the permissions are set up [TS]

00:03:48   by default to be friendly to users who [TS]

00:03:52   share the same group and you can put [TS]

00:03:53   some stuff there like my music folders [TS]

00:03:54   and user shared but in general the iLife [TS]

00:03:57   apps and everything Apple does it [TS]

00:04:00   doesn't have any way to share even on a [TS]

00:04:02   single machine so it's even deeper than [TS]

00:04:04   oh I have multiple Macs and I can't [TS]

00:04:06   share or there's no cloud-based thing [TS]

00:04:08   and stuff like that even at the very [TS]

00:04:09   simple level of a single machine with [TS]

00:04:11   two accounts sharing falls down [TS]

00:04:13   I actually filed a bug on that fast user [TS]

00:04:15   switching thing back in 2003 still open [TS]

00:04:17   I guess they're just never going to get [TS]

00:04:19   yeah I I don't up on waiting on that one [TS]

00:04:22   that's a radar three three nine zero [TS]

00:04:25   five one five any Apple you [TS]

00:04:27   or listening go put it out of its misery [TS]

00:04:29   clothes as works as designed or [TS]

00:04:31   something I think it was an enhancement [TS]

00:04:32   request yeah that might be my oldest [TS]

00:04:35   open blog because all my bugs from [TS]

00:04:36   before that I think they finally closed [TS]

00:04:37   out alright um there's one thing that [TS]

00:04:41   just I saw it fly by in the chat room I [TS]

00:04:43   show up saw it fly by and Twitter and I [TS]

00:04:44   think I actually retweeted it but I [TS]

00:04:45   thought it was worth throwing in here as [TS]

00:04:47   a follow up on the iPad stuff from two [TS]

00:04:49   shows ago someone posted something on [TS]

00:04:52   the site called tech inch that I'd never [TS]

00:04:53   heard of before [TS]

00:04:55   Matthew gu a wife and I'm not going to [TS]

00:04:58   try to pronounce and his article was the [TS]

00:05:00   iPad is the microwave oven of computing [TS]

00:05:02   hmm it's a short one page or a little [TS]

00:05:05   thing and it's pretty self-explanatory [TS]

00:05:07   kind of goes into how that you know the [TS]

00:05:09   microwave is this new thing that seemed [TS]

00:05:11   frivolous and it was initially expensive [TS]

00:05:13   and people didn't understand why you [TS]

00:05:14   needed one because you got a 50 [TS]

00:05:15   different ways in the kitchen already [TS]

00:05:16   the heat up food and a lot of the early [TS]

00:05:19   press about microwaves was how you could [TS]

00:05:20   use it to like make an entire meal or [TS]

00:05:22   make a souffle or bake a cake or do all [TS]

00:05:25   these things where they say look it's a [TS]

00:05:27   complete replacement for for another [TS]

00:05:29   oven and we all know how this turned out [TS]

00:05:31   microwaves are not complete replacement [TS]

00:05:33   for other elements but now we all have [TS]

00:05:34   them for some reason even though before [TS]

00:05:36   they were introduced they seem frivolous [TS]

00:05:38   my takeaway from this article is that [TS]

00:05:40   this is certainly what Apple and other [TS]

00:05:42   techies hope the iPad will be and you [TS]

00:05:45   can see a lot of similarities I don't [TS]

00:05:46   think you can make the case convincingly [TS]

00:05:49   now that this has happened [TS]

00:05:51   oh wait wait five years and see it [TS]

00:05:52   pretty much everybody you know has some [TS]

00:05:54   sort of tablet computer just like pretty [TS]

00:05:55   much everybody you know has a PC now [TS]

00:05:57   yeah like a long time for that to happen [TS]

00:05:59   for you to just take a random person off [TS]

00:06:01   the street and say you've got a computer [TS]

00:06:02   right now pretty much everybody does the [TS]

00:06:04   same thing with cell phones went faster [TS]

00:06:06   everyone had a cell phone seemingly [TS]

00:06:07   overnight so we'll see how the tablet [TS]

00:06:09   things do but I really like the analogy [TS]

00:06:10   and so did a lot of other people which [TS]

00:06:11   is why it's being retweeted all over the [TS]

00:06:13   web right now I was surprised to see a [TS]

00:06:16   problem in the chatroom as soon as I [TS]

00:06:17   peeked in the window right after [TS]

00:06:18   retweeting and adding and shown mm-hmm [TS]

00:06:21   the speed of internet immediacy it's all [TS]

00:06:25   about immediacy yeah I've got a little [TS]

00:06:28   mini one from like three shows ago when [TS]

00:06:31   I was complaining about it was the lion [TS]

00:06:33   episode I was complaining about in Snow [TS]

00:06:36   Leopard how they curved the bottom [TS]

00:06:38   corners of the [TS]

00:06:40   the windows and a goodtime player yeah [TS]

00:06:42   chopped off those little pixels yes you [TS]

00:06:44   can get rid of that why can't I see [TS]

00:06:46   those pixels yeah so somebody I forget [TS]

00:06:47   who it was it Pinal but i had in the [TS]

00:06:49   notes for a while someone pointed out [TS]

00:06:50   that you can get rid of those with one [TS]

00:06:52   of those uh pilla stacks where you know [TS]

00:06:55   you the defaults command from the [TS]

00:06:56   command line and what they pointed out [TS]

00:06:58   was not just the hack but this is an [TS]

00:07:00   application which actually have [TS]

00:07:01   installed them had installed forever [TS]

00:07:03   it's a preference pane called seek [TS]

00:07:04   secrets too many secrets yeah and it's [TS]

00:07:07   got it's not cause you own any secrets [TS]

00:07:08   is it it's just called secret is secret [TS]

00:07:10   and it's got a server side component [TS]

00:07:12   that tracks all these little tips all [TS]

00:07:14   these little commands you can type to [TS]

00:07:15   add a little key to some property list [TS]

00:07:17   for an application and since it's [TS]

00:07:19   server-side it's updated frequently so [TS]

00:07:21   you've got this little preference pane [TS]

00:07:22   and you just go to it and you find the [TS]

00:07:24   application you want to know some tweaks [TS]

00:07:26   about it says here's all the list of [TS]

00:07:27   funny tweaks that people have figured [TS]

00:07:29   out and because it's server-side it's [TS]

00:07:31   constantly updating or whatever and I [TS]

00:07:33   didn't even think to look there but if [TS]

00:07:34   you look there for QuickTime Player or [TS]

00:07:35   QuickTime Player Capital X I guess is [TS]

00:07:38   what they're calling these no I / [TS]

00:07:39   QuickTime Player you know it's got a [TS]

00:07:41   little hack for taking rid of the square [TS]

00:07:42   the square corners now I tried it and it [TS]

00:07:44   does cause a whole bunch of cosmetic [TS]

00:07:46   issues at least for me or occasionally [TS]

00:07:48   the window drawers funny and you get [TS]

00:07:49   these little ugly things on it and it [TS]

00:07:52   doesn't get rid of my even bigger [TS]

00:07:53   complaint about that player which is the [TS]

00:07:55   controller that floats over the movie [TS]

00:07:57   but it's something and it shows that [TS]

00:07:59   someone an apple some engineered Apple [TS]

00:08:01   was similarly anal-retentive and said [TS]

00:08:03   what you mean you want me to chop off [TS]

00:08:04   those two pixels like some artist or [TS]

00:08:06   designer said yeah no we want the bottom [TS]

00:08:07   corners around it and he was also [TS]

00:08:09   offended but you know by the principle [TS]

00:08:13   of the matter and everything's up and so [TS]

00:08:15   there it is yeah oh the last one I have [TS]

00:08:19   I don't know this is this I was thinking [TS]

00:08:22   this could be a whole show but I really [TS]

00:08:24   doubt it it's about the iPhone 5 now I [TS]

00:08:27   should actually put this tweet in the [TS]

00:08:28   show notes but back in July of 2010 when [TS]

00:08:31   the antennas stuff was going on it's a [TS]

00:08:33   shame we didn't have the show then [TS]

00:08:34   because I would have had a lot to say [TS]

00:08:35   about the antenna thing I did write [TS]

00:08:36   something about it but I felt like I [TS]

00:08:38   could have expounded well I wanted to do [TS]

00:08:39   the show for the record I wanted to do [TS]

00:08:41   it then yes yes yes yes I just I [TS]

00:08:44   couldn't let that go all right couldn't [TS]

00:08:46   get it together but uh one of my things [TS]

00:08:51   that I was thinking of as this antenna [TS]

00:08:52   thing was going through is [TS]

00:08:54   I phrased it in the form of a question [TS]

00:08:56   is will Apple ever release a phone with [TS]

00:08:58   an unshielded antenna like where you can [TS]

00:09:00   touch the antenna again like that was in [TS]

00:09:04   when all the dust had settled that was [TS]

00:09:06   the question in my mind and it was a [TS]

00:09:07   leading question because my answer was [TS]

00:09:09   no I don't think they'll ever release [TS]

00:09:11   another phone where you can touch the [TS]

00:09:12   antenna like the next design the next [TS]

00:09:13   redesign of the phone yeah do not be an [TS]

00:09:15   antenna that you can touch on it and I [TS]

00:09:18   thought that for a lot of reasons one I [TS]

00:09:20   thought that the ability to touch the [TS]

00:09:22   antenna does make it more susceptible to [TS]

00:09:25   interference than then you know antennas [TS]

00:09:28   that you can't touch simply because you [TS]

00:09:29   can get your body parts closer to it and [TS]

00:09:31   isn't you can't any closer than touching [TS]

00:09:33   right so if it was inside some plastic [TS]

00:09:35   or maybe a couple of millimeters away [TS]

00:09:36   the distance that kind of distance [TS]

00:09:38   counts especially those like you know a [TS]

00:09:40   case between you and the thing or if you [TS]

00:09:42   don't know where the antenna is when you [TS]

00:09:43   can see the antenna and when you can [TS]

00:09:45   touch it in specific places it's you're [TS]

00:09:48   just going to have more problems now [TS]

00:09:49   that doesn't mean that the antenna is [TS]

00:09:50   worse it could be the antenna is better [TS]

00:09:52   than one that it's inside a case and [TS]

00:09:54   touching it really brings it down to the [TS]

00:09:56   same level as an internal antenna or [TS]

00:09:58   maybe doesn't make it as bad we don't [TS]

00:09:59   that's never been settled as far as I'm [TS]

00:10:01   concerned the hole is the antenna better [TS]

00:10:04   and then touching it makes it as bad as [TS]

00:10:06   the competition better and then touching [TS]

00:10:08   it doesn't make it as bad as the [TS]

00:10:09   competition I don't know but the bottom [TS]

00:10:10   line is touching is worse than not [TS]

00:10:14   touching and we just don't know what the [TS]

00:10:16   net effective it is yeah but the real [TS]

00:10:17   reason I think they're going to do it is [TS]

00:10:18   because this whole hubbub over the [TS]

00:10:20   touchable antenna it's just you know a [TS]

00:10:22   PR annoyance for Apple I wouldn't know [TS]

00:10:24   if you've called a P I guess maybe [TS]

00:10:25   that's call it PR disaster because when [TS]

00:10:26   they have to call a press conference to [TS]

00:10:29   settle an issue like that that's raised [TS]

00:10:31   to the level of disaster I think and so [TS]

00:10:34   if only for the reasons they don't want [TS]

00:10:36   to have to deal with that again for the [TS]

00:10:38   iPhone 5 let's just take the issue off [TS]

00:10:40   the table you know hey guys let's find a [TS]

00:10:42   way to put the antenna someplace where [TS]

00:10:44   you can't touch it and then we just [TS]

00:10:46   don't have to talk about this anymore [TS]

00:10:47   and maybe one or two guys will ask oil [TS]

00:10:49   so you put it inside does that mean when [TS]

00:10:51   we could touch it you're now admitting [TS]

00:10:52   it was bad that we could touch it they [TS]

00:10:53   don't have to answer that they can just [TS]

00:10:54   say we think the iPhone 5 is great and [TS]

00:10:56   blah blah blah blah blah I don't think [TS]

00:10:59   that would be an admission of guilt or [TS]

00:11:01   even admitting the iPhone 4 like it [TS]

00:11:04   could be that they put the antenna [TS]

00:11:04   inside and the iPhone caught his worst [TS]

00:11:06   reception in the iPhone 4 because they [TS]

00:11:07   put the end [TS]

00:11:08   inside but just to get the issue off the [TS]

00:11:10   table I feel like they're going to tuck [TS]

00:11:12   that thing in there somehow and remember [TS]

00:11:15   how it came up because there was a [TS]

00:11:16   couple of rumors of aluminum backside [TS]

00:11:18   for the for the iPhone 5 with a read [TS]

00:11:20   redesigned antenna and supposedly the [TS]

00:11:22   antenna was going to be behind the [TS]

00:11:23   plastic Apple logo on the back or I [TS]

00:11:24   don't know I don't know what the iPhone [TS]

00:11:26   5 is gonna look like I have no idea this [TS]

00:11:27   is just vague rumors at this point but [TS]

00:11:29   I'm anxious to see where that antenna is [TS]

00:11:33   do you want to like make a bet where [TS]

00:11:36   it's gonna be or if we're gonna see it [TS]

00:11:38   back lumina back I wouldn't bet on the [TS]

00:11:41   aluminum back but I would go 51 percent [TS]

00:11:44   to 49 that it's not going to be you're [TS]

00:11:46   not gonna be able to touch it with your [TS]

00:11:47   hand it'll be behind something I've been [TS]

00:11:51   leaning that direction as soon as I saw [TS]

00:11:52   that PR thing just just because just to [TS]

00:11:55   get it out of the way that's a bit [TS]

00:11:57   aluminum back I really like because I [TS]

00:11:59   like the iPhone one how solid it felt [TS]

00:12:02   the iPhone 4 is nice too with the glass [TS]

00:12:03   back but I think that's another instance [TS]

00:12:05   where they learn the lesson of even if [TS]

00:12:07   the iPhone 4 is back doesn't crack any [TS]

00:12:09   more than the 3G or 3GS did the [TS]

00:12:12   perception and the PR thing is like well [TS]

00:12:13   maybe it's not worth it because people [TS]

00:12:16   hear glass and you're shattering and it [TS]

00:12:18   breaks in a more spectacular way than [TS]

00:12:19   the hairline convex you've got the 3G [TS]

00:12:21   j'son's I think they'll just be like [TS]

00:12:24   alright been there done that let's move [TS]

00:12:25   on to the next thing I have an iPhone [TS]

00:12:27   one the first generation I have the 3G I [TS]

00:12:30   don't have the 3GS and I have a four of [TS]

00:12:32   the three of the four phones that I have [TS]

00:12:35   my favorite as far as how it feels in [TS]

00:12:38   your hand when you're carrying it and [TS]

00:12:41   walking around and talking on it is [TS]

00:12:42   still the first generation phone I like [TS]

00:12:46   that as far as at how it feels when [TS]

00:12:48   you're using it not as a phone but as a [TS]

00:12:50   smart device as a small computer in your [TS]

00:12:53   pocket [TS]

00:12:53   I like the field of four better I like [TS]

00:12:56   the the grip enos of it it really does I [TS]

00:12:58   think Steve Jobs was saying on stage [TS]

00:13:00   when they announced it that it feels [TS]

00:13:02   like it just feels so dense and it feels [TS]

00:13:05   like a very very high-end camera I'd [TS]

00:13:07   like that but I'd love to see the back [TS]

00:13:09   code back to an aluminium style the way [TS]

00:13:12   the first generation one had it just [TS]

00:13:14   felt really like I never was worried [TS]

00:13:16   about dropping it and there are always [TS]

00:13:17   people who say oh I never dropped any of [TS]

00:13:19   the phones or none of them are slippery [TS]

00:13:21   or you know [TS]

00:13:21   whatever but for me I think the first [TS]

00:13:24   gen iPhone had had the right feeling you [TS]

00:13:28   don't feel that the the squared off [TS]

00:13:30   edges [TS]

00:13:30   speaking of like apples hardware blind [TS]

00:13:32   spots from that episode about the sharp [TS]

00:13:34   edges and the power books you don't feel [TS]

00:13:35   these squared off edges in the iPhone 4 [TS]

00:13:37   make it less comfortable in your hand [TS]

00:13:38   and for example the more curved 3g 3gs [TS]

00:13:40   you know they it depends on on how I'm [TS]

00:13:45   holding it if I'm holding it up to my [TS]

00:13:47   ear to talk which I almost never do I [TS]

00:13:50   was used to headset of some kind but if [TS]

00:13:53   I'm doing it that way then you then yeah [TS]

00:13:55   I prefer the curved shape to the square [TS]

00:13:57   but if I'm holding in my hand and I'm [TS]

00:13:59   using it as a smart device then I don't [TS]

00:14:02   mind so much the edges but there you [TS]

00:14:05   know I could go either way I'm not not [TS]

00:14:06   picky about that they are rounded over [TS]

00:14:09   they're not like sharp sharp reenact [TS]

00:14:11   books but it does feel more like a [TS]

00:14:12   rectangular solid it looks a little bit [TS]

00:14:14   more like an object art than something [TS]

00:14:16   that's meant to be held where is the [TS]

00:14:17   iPhone one and and the 3G one had the [TS]

00:14:20   curves on them was sort of it kind of [TS]

00:14:21   acknowledging that we want this to feel [TS]

00:14:23   good in your hand or going to the [TS]

00:14:25   extreme you'd think of something like [TS]

00:14:26   the Palm Pre which they're whole but [TS]

00:14:28   there's nothing habitus yes yeah [TS]

00:14:30   polished stone in the river and it [TS]

00:14:32   really that is a round shapely thing [TS]

00:14:34   like that they're hard words got other [TS]

00:14:35   problems but that design philosophy is [TS]

00:14:39   not coming from Apple the iPhone 4 was a [TS]

00:14:41   step away from that to say no it's more [TS]

00:14:43   like like the you know it's more like an [TS]

00:14:44   industrial thing it's more of a was like [TS]

00:14:47   AI dieter Rams kind of design that's all [TS]

00:14:52   I've got for follow up today let's not [TS]

00:14:54   see that's not so bad [TS]

00:14:55   yeah people survived it's really really [TS]

00:14:59   not that bad so today's topic [TS]

00:15:02   yes chosen by mr. Benjamin from the list [TS]

00:15:06   the secret list that no one can see [TS]

00:15:08   right people have asked it for me to for [TS]

00:15:11   me to disregard what you say and publish [TS]

00:15:15   the list and solicit feedback yes and [TS]

00:15:19   you threw me under the bus when you [TS]

00:15:20   reply to that guy's I did I own the list [TS]

00:15:22   I have disdain for you do are you going [TS]

00:15:25   to deny that I mean see that's that's [TS]

00:15:27   mean you know what you need to add to [TS]

00:15:28   the list John is you need to add your [TS]

00:15:31   feelings about comments we could do a [TS]

00:15:33   whole show on [TS]

00:15:35   on the list is that yes it's the first [TS]

00:15:37   one you keep skipping over I didn't read [TS]

00:15:40   like that to me but all right well we'll [TS]

00:15:42   that'll be an x-rays that so it's more [TS]

00:15:44   clear what that showed would be not [TS]

00:15:45   maybe you'll pick it next time yeah I [TS]

00:15:47   will pick it that is a good topic but [TS]

00:15:50   today's is Apple's online learning [TS]

00:15:52   disability my will meet ping and other [TS]

00:15:54   disasters - my one-liner thing oh but [TS]

00:15:58   when I think about it there's not really [TS]

00:15:59   many other disasters it's just mobile me [TS]

00:16:01   and payment we're going to talk about [TS]

00:16:02   but it sounds better when you say other [TS]

00:16:04   disasters maybe people can add their own [TS]

00:16:06   disasters so before we start in this I [TS]

00:16:11   think we'll just art with the premise [TS]

00:16:13   that the premise is that everyone pretty [TS]

00:16:15   much agrees that Apple's online services [TS]

00:16:17   are not the best that's I don't think we [TS]

00:16:21   have to debate that it's generally a [TS]

00:16:24   consensus of opinion like if you ask [TS]

00:16:26   people you know who does online really [TS]

00:16:28   well this Apple do online really well [TS]

00:16:29   they say no they're not great at their [TS]

00:16:30   good other things but they're not good [TS]

00:16:32   at that and if you just go buy if you [TS]

00:16:34   ignore pain you just go by a number of [TS]

00:16:35   people people use lots of things online [TS]

00:16:37   people use Facebook you know Gmail lots [TS]

00:16:41   of services that have millions and [TS]

00:16:42   millions of people not as many people [TS]

00:16:45   use Apple's online services or it just [TS]

00:16:48   doesn't have the numbers doesn't have [TS]

00:16:49   the users it never did many competitors [TS]

00:16:52   came from zero and right past it [TS]

00:16:53   for reasons we'll get into later but so [TS]

00:16:56   if you go by opinion or numbers this is [TS]

00:16:57   not apples strength and this topic is [TS]

00:17:01   basically why what's the problem why is [TS]

00:17:03   this not Apple strength how are they so [TS]

00:17:05   good at everything so good at seemingly [TS]

00:17:06   everything they do and that every time [TS]

00:17:08   they touch online they screw it up [TS]

00:17:10   somehow so what's the problem here and I [TS]

00:17:13   think the way to combat that is to go in [TS]

00:17:16   the other direction and say what makes a [TS]

00:17:17   good online service and then see how [TS]

00:17:19   Apple does in all these categories [TS]

00:17:21   yeah let's do that the first category I [TS]

00:17:24   think and these kind of order ordered in [TS]

00:17:27   terms of importance depending on my mood [TS]

00:17:29   they can go back and forth but I think [TS]

00:17:31   the number one has to be reliability [TS]

00:17:33   this is kind of true of everything where [TS]

00:17:36   people ask you you know what do you look [TS]

00:17:38   for in a house what do you look for in a [TS]

00:17:40   car and the first answer isn't well the [TS]

00:17:42   house should keep the rain out and the [TS]

00:17:43   car shouldn't explode when I get into it [TS]

00:17:45   but with online services I think the [TS]

00:17:48   reliability and drain [TS]

00:17:49   it's been so bad for all online services [TS]

00:17:51   that you have to put reliability as [TS]

00:17:52   number one because people rightly or [TS]

00:17:55   wrongly have an apprehension about [TS]

00:17:57   online stuff where their stuff is [TS]

00:17:59   somewhere where they can't touch it and [TS]

00:18:01   their only access to it is through this [TS]

00:18:03   wire that's you know connected to their [TS]

00:18:05   house that they're relying on this [TS]

00:18:06   utility company they pay a monthly bill [TS]

00:18:08   to to allow it to work it's not the same [TS]

00:18:12   in their mind as something that's [TS]

00:18:13   physically in their house that only [TS]

00:18:15   needs electricity to run and we're [TS]

00:18:16   comfortable that way so reliability is [TS]

00:18:19   the first big stumbling block for any of [TS]

00:18:21   these online services and and it the [TS]

00:18:25   worst thing about it is because when [TS]

00:18:27   there is some sort of problem it doesn't [TS]

00:18:29   just affect you like my hard drive goes [TS]

00:18:30   bad and I can't get my stuff for a while [TS]

00:18:33   it's very upsetting to me but my [TS]

00:18:37   neighbor doesn't have a problem and no [TS]

00:18:38   one else has a problem the local [TS]

00:18:39   problems are distributed randomly across [TS]

00:18:42   time whereas if there's some sort of [TS]

00:18:44   online problem for it with for example [TS]

00:18:46   you know you can't get your email and [TS]

00:18:49   you yahoo mail [TS]

00:18:50   well everybody who uses yahoo mail can't [TS]

00:18:52   get their mail so a million people are [TS]

00:18:53   pissed off and inconvenience at the same [TS]

00:18:55   time and it's a bad bad scene so that [TS]

00:18:57   kind of magnifies the effect of [TS]

00:18:59   reliability for online services now [TS]

00:19:01   apples I'm going to pick this whole [TS]

00:19:03   section I'm gonna pick on a dot Mac [TS]

00:19:06   MobileMe it's gone very under various [TS]

00:19:09   names sort of like the Bell Atlantic [TS]

00:19:11   Verizon singular AT&T keep changing the [TS]

00:19:14   name it's all the same thing that it's [TS]

00:19:15   all the same yeah people hate your name [TS]

00:19:17   change the name but don't like the [TS]

00:19:19   service any better that's the cynical [TS]

00:19:22   analysis of that move so mobile me then [TS]

00:19:27   known as dot Mac and previously I tools [TS]

00:19:30   I'll pick email in particular I put a [TS]

00:19:32   whole bunch of links in the show notes [TS]

00:19:33   of the reliability of dot Mac and mobile [TS]

00:19:37   me email it's down time I don't know if [TS]

00:19:39   there's anyone ever graphed this but how [TS]

00:19:41   many times you know could you not get [TS]

00:19:43   your mail from Apple's service they had [TS]

00:19:48   huge amounts of downtime the links I put [TS]

00:19:50   in one of them was was a story saying [TS]

00:19:52   that it was the 15th recorded outage it [TS]

00:19:54   for the month of June can you imagine if [TS]

00:19:56   Gmail went down 15 times in a single [TS]

00:19:59   month another link had dot Mac mail [TS]

00:20:01   going offline for six [TS]

00:20:03   hours can you imagine not being able to [TS]

00:20:05   get your me mail email for six hours I [TS]

00:20:07   mean if you're using it for personal [TS]

00:20:10   maybe but if you're using this thing for [TS]

00:20:12   like work and business which a lot of [TS]

00:20:14   people are and word that's crushing and [TS]

00:20:17   even if it's just your personal email [TS]

00:20:20   like people just it's like a betrayal of [TS]

00:20:23   the Internet when you can't get or send [TS]

00:20:24   email so you're some dude and you have [TS]

00:20:26   one email address and you love max you [TS]

00:20:28   made Joe at matcom and then for six [TS]

00:20:31   hours you can't send or receive email [TS]

00:20:33   it's like wait a second emails supposed [TS]

00:20:35   to be like running water at the tap it's [TS]

00:20:36   like when you turn on the tap and [TS]

00:20:37   nothing comes out it's you know did you [TS]

00:20:40   know your civilization at that point did [TS]

00:20:42   you ever do you CP I did not I didn't I [TS]

00:20:45   wasn't online in those days you see I [TS]

00:20:47   had a uucp gateway machine in my house [TS]

00:20:52   because I had an ISDN line and it was [TS]

00:20:56   tricky to get uucp to work over tcp/ip [TS]

00:20:58   in those days but you could do it and [TS]

00:21:00   before that I just had one that was over [TS]

00:21:02   just a dial-up modem so you kind of had [TS]

00:21:05   this feeling back then that I could send [TS]

00:21:06   emails and then I would have to wait [TS]

00:21:09   until you know at least an hour when it [TS]

00:21:13   was time for my gateway to call in and [TS]

00:21:15   the machine would pick up the phone and [TS]

00:21:17   dial out and talk uucp to the to the [TS]

00:21:20   other gateway servers send the send the [TS]

00:21:22   the email out get whatever email was [TS]

00:21:25   waiting and bring it back in and I would [TS]

00:21:26   pop check the mail off my own server and [TS]

00:21:30   the weird thing was I knew that that [TS]

00:21:34   email that I just sent out it would have [TS]

00:21:36   to sit there for up to an hour and then [TS]

00:21:38   it would be another hour before I would [TS]

00:21:41   know if somebody had we even written me [TS]

00:21:42   back but that was exposing the store and [TS]

00:21:47   forward nature of email yeah you you [TS]

00:21:49   know that there was so abstraction [TS]

00:21:50   behind it but the idea of waiting six [TS]

00:21:52   hours today it seems unbelievable in [TS]

00:21:56   time time by the time regular people got [TS]

00:21:59   email addresses it was supposed to be [TS]

00:22:01   like a utility like your television or [TS]

00:22:03   water or electricity and you know it was [TS]

00:22:07   it was the type of thing where when it [TS]

00:22:09   doesn't work it seems like it's not fair [TS]

00:22:12   that this is always supposed to work [TS]

00:22:14   right this is just an affront to the [TS]

00:22:16   the natural order of thing and so for [TS]

00:22:18   dot Mac to be going down all that time [TS]

00:22:20   and they had worse things to it another [TS]

00:22:22   one of the worst things they had was [TS]

00:22:23   that they used to do spam filtering [TS]

00:22:25   where they were trying to do you know [TS]

00:22:27   the best they could to get to deal with [TS]

00:22:29   spam but they would do it in a typical [TS]

00:22:32   Apple fashion all server-side with no [TS]

00:22:34   visibility to the user so if they got it [TS]

00:22:36   wrong and they filtered out one of your [TS]

00:22:38   spammy one of your legitimate emails as [TS]

00:22:40   spam you just never saw it and it would [TS]

00:22:42   make you go crazy someone say hey [TS]

00:22:43   emailed you and you'd say I did I didn't [TS]

00:22:45   get it and again another another [TS]

00:22:46   betrayal of the Internet it's suppose [TS]

00:22:48   you're supposed to email me I'm supposed [TS]

00:22:49   to get it and when when you don't see [TS]

00:22:51   that email is just maddening and you [TS]

00:22:54   know experienced users could figure out [TS]

00:22:55   what's going on we know that your users [TS]

00:22:57   figured out there doing server-side spam [TS]

00:22:59   filtering and this must have got caught [TS]

00:23:00   in the spam filter and do I have any [TS]

00:23:02   knobs to turn on the spam filtering is [TS]

00:23:03   it someplace I can look for that mail no [TS]

00:23:05   it's just gone I remember people [TS]

00:23:06   complained to Apple about it and apples [TS]

00:23:09   you know responses from deep within the [TS]

00:23:11   bowels of the company were more or less [TS]

00:23:13   well we have to filter spam because you [TS]

00:23:15   have no idea how much spam we get and if [TS]

00:23:16   we didn't filter it it would just be [TS]

00:23:17   untenable and yeah we're going to get it [TS]

00:23:19   wrong sometimes but oh well and that's [TS]

00:23:22   just that's not the attitude to have you [TS]

00:23:24   know Apple Way is that we don't want to [TS]

00:23:26   show you those knobs we don't want to [TS]

00:23:27   show you your spam boom we don't want [TS]

00:23:28   users to you will deal with that that's [TS]

00:23:30   all well and good but if it's something [TS]

00:23:32   where you can't get it 100% right you're [TS]

00:23:33   breaking the contract of email and then [TS]

00:23:39   the other thing unreliability is dot Mac [TS]

00:23:41   homepage I don't know if you remember [TS]

00:23:43   that but it was one of their first sort [TS]

00:23:45   of webpage building things you would [TS]

00:23:47   upload your media and then use like a [TS]

00:23:50   web interface to build pages we have [TS]

00:23:53   very frustrating experience they're like [TS]

00:23:56   little templates and you could put your [TS]

00:23:57   pictures in and write captions it was [TS]

00:23:58   not a very good web app but a lot of [TS]

00:24:01   people including a lot of people my [TS]

00:24:02   family built websites on that just [TS]

00:24:04   because as bad as it was it was easier [TS]

00:24:07   than anything that had tried before this [TS]

00:24:09   was before you know the advent of [TS]

00:24:11   blogging software was it was ubiquitous [TS]

00:24:13   and you could really you know and I had [TS]

00:24:15   integration with the Apple stuff it had [TS]

00:24:16   an easy way to get your stuff from your [TS]

00:24:19   iPhoto library onto the thing so they [TS]

00:24:21   built whole sides of that you know every [TS]

00:24:22   month they would be here's the pictures [TS]

00:24:24   of the kids here's what they did here's [TS]

00:24:25   a little story about them and they would [TS]

00:24:26   fiddle with the web pages and do all [TS]

00:24:28   their stuff or upload a little video [TS]

00:24:29   the new baby or whatever and then Apple [TS]

00:24:32   decided to phase it out and it was [TS]

00:24:34   December of last year and not only did [TS]

00:24:37   they phase it out but they made it so [TS]

00:24:39   that if you had web pages up there what [TS]

00:24:42   was this is a quote from the thing [TS]

00:24:43   they're they're a little document on it [TS]

00:24:45   web pages created using dot match on Mac [TS]

00:24:47   homepage will still exist on the web but [TS]

00:24:49   only the HTML text and other content and [TS]

00:24:52   it says photos and movies will no longer [TS]

00:24:54   be viewable so that's great so you tell [TS]

00:24:56   me the HTML will be there the HTML pages [TS]

00:24:58   but if you go to them they'll just be [TS]

00:24:59   whole with broken images well [TS]

00:25:00   considering you're just mostly putting [TS]

00:25:02   up photos and movies that's sort of a [TS]

00:25:03   non-starter and this this is a [TS]

00:25:04   reliability thing because you invested [TS]

00:25:06   this time and energy into putting your [TS]

00:25:09   data up there you wrote little captions [TS]

00:25:11   that were cute you wrote little stories [TS]

00:25:12   you you know arranged the pictures you [TS]

00:25:15   picked which ones you wanted you did [TS]

00:25:16   everything you put all this time into it [TS]

00:25:18   so everyone could see it and the sort of [TS]

00:25:21   the unspoken contract of online is once [TS]

00:25:23   I put something up there it stays there [TS]

00:25:25   forever unless you know I take it down [TS]

00:25:27   right and Apple said yeah now we're not [TS]

00:25:30   going to host that anymore sorry and [TS]

00:25:32   they didn't give you any good options to [TS]

00:25:33   get it this stuff back they're like well [TS]

00:25:35   you know they had these little in the [TS]

00:25:36   article I linked in the show notes they [TS]

00:25:37   said well here's how you can kind of [TS]

00:25:38   extract the pictures and put them up in [TS]

00:25:40   a different thing but the pictures were [TS]

00:25:43   lower quality versions in most cases [TS]

00:25:44   than the the ones that were and I [TS]

00:25:46   thought it was they were compressed [TS]

00:25:47   JPEGs that were shrunken right and so [TS]

00:25:50   you have to recompress them or like they [TS]

00:25:52   didn't maintain the link with their with [TS]

00:25:53   their original source and iPhoto even if [TS]

00:25:55   you still had it so you can't you know [TS]

00:25:57   reput those up with a new dot mac [TS]

00:25:59   gallery or MobileMe gallery that lets [TS]

00:26:01   you put up the full quality images and [TS]

00:26:02   if you if you pull down the small images [TS]

00:26:04   which are really small because this was [TS]

00:26:06   a long time ago [TS]

00:26:07   homepage and like it would make your [TS]

00:26:09   images very very tiny they look [TS]

00:26:11   positively miniscule on a 27-inch iMac [TS]

00:26:13   for example and then you have to [TS]

00:26:15   recompress them and put them up [TS]

00:26:16   someplace else into templates that [TS]

00:26:17   expected bigger pictures it's just there [TS]

00:26:19   was no good way to do it there wasn't [TS]

00:26:20   even a good way my sister was begging [TS]

00:26:22   for this she wanted some way to just [TS]

00:26:23   print everything that was on there just [TS]

00:26:25   print my entire homepage site print [TS]

00:26:28   every single page of it on sheets [TS]

00:26:29   favored in color glossy paper and I [TS]

00:26:31   could put it in a little scrapbook and [TS]

00:26:32   say this is what I did during the first [TS]

00:26:34   four years of my children's life and I [TS]

00:26:36   printed it out I have a paper copy and [TS]

00:26:37   I'm comfortable with it fine you can get [TS]

00:26:39   rid of it but they didn't have anything [TS]

00:26:40   like that and so this is kind of a a [TS]

00:26:43   another betrayal of reliability where [TS]

00:26:47   they're doing something that is outside [TS]

00:26:51   the realm of what people expect out of [TS]

00:26:53   online brain services and all these [TS]

00:26:55   little things all these these [TS]

00:26:57   reliability concerns and isolation each [TS]

00:27:00   one of them could be explained away and [TS]

00:27:01   you can excuse it but they build they [TS]

00:27:03   build up and it builds a reputation for [TS]

00:27:05   basically if you couldn't do something [TS]

00:27:06   online and you want to do it with a [TS]

00:27:09   company that's trustworthy [TS]

00:27:10   don't do it with Apple because you'll [TS]

00:27:13   get screwed eventually and especially [TS]

00:27:16   people who have been using the service [TS]

00:27:18   for years and years we have that [TS]

00:27:20   personal experience throughout but even [TS]

00:27:21   if you don't even if you ask about this [TS]

00:27:23   anyway I'm thinking of setting up an [TS]

00:27:24   email account what should I use they [TS]

00:27:25   don't say oh you should definitely sign [TS]

00:27:26   up for a MobileMe account they use that [TS]

00:27:29   for your email everybody says Gmail at [TS]

00:27:30   this point yeah [TS]

00:27:31   so let me well let me and let me throw [TS]

00:27:34   this back at you for a minute but [TS]

00:27:35   without the railing actually I have a [TS]

00:27:36   question for you and that is why why is [TS]

00:27:42   this so bad or is that later do you want [TS]

00:27:45   to answer that yeah we did we did [TS]

00:27:47   reliability before we do performance we [TS]

00:27:49   can do a sponsor and we can go on to the [TS]

00:27:52   other topics at the very end that's the [TS]

00:27:53   last thing is that's a very less I'm [TS]

00:27:54   just yeah I just I want to give drop a [TS]

00:27:56   little hint let people know that that [TS]

00:27:59   that there's going to be a little nugget [TS]

00:28:00   at the end the end of this our rainbow [TS]

00:28:03   there there will be I don't want to [TS]

00:28:05   otherwise I mean I'll give you other [TS]

00:28:07   categories that we just the reliability [TS]

00:28:08   after the sponsor will do performance [TS]

00:28:10   features and access and then we'll do a [TS]

00:28:12   little sidebar and ping and then we'll [TS]

00:28:13   do an explanation of what the problem is [TS]

00:28:15   I think people are starting to think [TS]

00:28:16   this is like the the lost of the podcast [TS]

00:28:20   world and then too you'll continue to [TS]

00:28:22   throw curve balls without providing any [TS]

00:28:24   real tangible answers [TS]

00:28:25   it's a story man you gotta listen I'm [TS]

00:28:27   going to be getting into the middle to [TS]

00:28:28   the end all right yeah I watched lost [TS]

00:28:31   all all all the seasons so I can stick [TS]

00:28:34   with this there you go should we do this [TS]

00:28:38   or should we do the sponsor now and I [TS]

00:28:40   think we should alright so listen this [TS]

00:28:42   is a new sponsor I want everybody to [TS]

00:28:43   check this I'm really excited about this [TS]

00:28:45   one it's it's audible so here's here's [TS]

00:28:48   how this works [TS]

00:28:49   audible has over 85,000 panels in it [TS]

00:28:52   basically every genre that exists out [TS]

00:28:55   there and [TS]

00:28:56   we've been talking about what we could [TS]

00:28:57   do and here's what we're going to do [TS]

00:28:59   they're going to give a free audiobook [TS]

00:29:01   and a 14-day trial [TS]

00:29:03   to everybody who goes to audible [TS]

00:29:06   podcast.com slash hypercritical you go [TS]

00:29:09   there and you can get your free [TS]

00:29:12   audiobook and I'd love it I listen to a [TS]

00:29:14   lot of podcasts and besides besides [TS]

00:29:17   podcasts the only thing that I listen to [TS]

00:29:18   anymore it's is is audiobooks I don't I [TS]

00:29:21   don't even listen to music and list [TS]

00:29:23   anything else this is it it's great you [TS]

00:29:25   know what I like to listen this stuff [TS]

00:29:27   believe it or not I'll actually look [TS]

00:29:28   when I have to go to the grocery store [TS]

00:29:29   when I'm on a drive that's the perfect [TS]

00:29:31   time for me because I can kind of get in [TS]

00:29:33   a zone and I that's what that's how I do [TS]

00:29:36   it now John you were saying you listened [TS]

00:29:38   to a lot of podcasts I'm gonna try and [TS]

00:29:40   get you hooked on on audiobooks too you [TS]

00:29:42   need to expand into this I'm just bad [TS]

00:29:45   reading in general I don't make enough [TS]

00:29:47   time I can barely listen to the amount [TS]

00:29:49   of podcasts I get but the one thing I [TS]

00:29:50   would definitely say to recommend [TS]

00:29:52   podcasts and audiobooks over music is [TS]

00:29:56   that I find listening to somebody talk [TS]

00:29:58   is more relaxing less distracting listen [TS]

00:30:01   listening to music everything commute so [TS]

00:30:04   that's why I'm listening to podcast [TS]

00:30:05   during my commute because just it's just [TS]

00:30:08   you know better than music yeah I feel [TS]

00:30:09   like I have to pick like make a playlist [TS]

00:30:11   of songs if there's God knows you can't [TS]

00:30:12   turn on the radio because it's just a [TS]

00:30:13   wasteland so you know I have my podcasts [TS]

00:30:16   all cued up and I don't have to worry [TS]

00:30:18   about figuring out what song I want or [TS]

00:30:20   from the mood to hear this song because [TS]

00:30:21   song as you listen to hundreds of times [TS]

00:30:22   but podcast I listen to more or less [TS]

00:30:24   only once so I just listen I pull out [TS]

00:30:26   the new five by five podcast that I [TS]

00:30:28   haven't heard I put them in the order [TS]

00:30:30   that I want to listen to them and then [TS]

00:30:31   they just play and it's relaxing well I [TS]

00:30:32   didn't know books could be the same way [TS]

00:30:34   on a lot longer trip yeah I think they [TS]

00:30:36   can I do I was gonna say I do the same [TS]

00:30:38   thing but I mix into that all mix in [TS]

00:30:41   audiobooks because I really especially [TS]

00:30:43   and not all of them work this way but [TS]

00:30:45   there are a lot of audiobooks on on [TS]

00:30:48   audible that where that the authors of [TS]

00:30:50   the book will actually read them it's [TS]

00:30:52   not always the case but it's always cool [TS]

00:30:53   especially if the author has a good [TS]

00:30:54   reading speaking voice so it audible [TS]

00:30:58   podcast.com slash hypercritical you get [TS]

00:31:00   a free book and and here's a they said [TS]

00:31:04   you know what why don't you guys [TS]

00:31:05   recommend some books for listeners get [TS]

00:31:07   get them started so you don't have to [TS]

00:31:09   get these but these [TS]

00:31:09   the these are the ones that I'm [TS]

00:31:10   recommend though the one that I'm [TS]

00:31:12   recommending is a book it's by it's by [TS]

00:31:14   Jay Elliott it's called the Steve Jobs [TS]

00:31:16   way I leadership for a new generation [TS]

00:31:20   and this is a great book I've been [TS]

00:31:23   recommending this for a little while now [TS]

00:31:25   I'm really enjoying it's read by [TS]

00:31:26   Christopher hurt written by Jay Eliot [TS]

00:31:29   and if you're in a this is the use of [TS]

00:31:34   former senior VP of Apple so you've got [TS]

00:31:36   you've got to check this out this is a [TS]

00:31:38   really great book I'm really enjoying it [TS]

00:31:39   so that's my recommended you have one I [TS]

00:31:41   know we're trying we're trying to get [TS]

00:31:42   you on board with the with the [TS]

00:31:43   audiobooks John do you have one directly [TS]

00:31:45   I have a book recommendation I first [TS]

00:31:47   time I talk about the the author reading [TS]

00:31:49   the book the reason I like it when an [TS]

00:31:51   author reads the book is because it's [TS]

00:31:54   insight into the author's mind when [TS]

00:31:55   you're reading the words on the page [TS]

00:31:56   you're not sure what they say but the [TS]

00:31:59   person meant when they wrote them when [TS]

00:32:00   the author reads it they give emphasis [TS]

00:32:03   to you know that sometimes again to and [TS]

00:32:04   start acting and stuff but they give [TS]

00:32:06   emphasis to words and phrases and [TS]

00:32:07   sequences that reveals more insight into [TS]

00:32:10   what the author was thinking when they [TS]

00:32:12   wrote the book much more so than even if [TS]

00:32:14   you do an interview with the author and [TS]

00:32:15   you're like well tell me about your [TS]

00:32:16   latest book and I you know ramble on in [TS]

00:32:17   a vague way about it when they read it [TS]

00:32:19   you can tell like which part of the book [TS]

00:32:21   they're most excited about what what the [TS]

00:32:23   money scenes are what the key phrases [TS]

00:32:24   are and I really like that unfortunately [TS]

00:32:26   sometimes authors have bad voices which [TS]

00:32:28   why they have professionals yeah they [TS]

00:32:29   got to get to some rationale in there so [TS]

00:32:31   what's yours so my pick is something I [TS]

00:32:34   did a podcast on last night but just [TS]

00:32:36   hasn't been published yet but it was an [TS]

00:32:37   episode of being comparable and it's the [TS]

00:32:39   name of the wind it's part of apparently [TS]

00:32:42   a three book series and it's a fantasy [TS]

00:32:44   book and it's a fantasy book that people [TS]

00:32:46   have been talking about for years and it [TS]

00:32:48   finally bubbled up to my sphere of of [TS]

00:32:51   influences I'm not really into fantasy [TS]

00:32:53   books anymore these days although I was [TS]

00:32:54   heavily when I was a kid but this was [TS]

00:32:56   you know everyone's saying even if you [TS]

00:32:57   hadn't read fantasy books in a while [TS]

00:32:59   this one is great you got to read it you [TS]

00:33:00   got to read it and so I did read it and [TS]

00:33:02   if you've listened to the podcast I had [TS]

00:33:04   many many unkind things to say about [TS]

00:33:06   this book and a lot of it has to do with [TS]

00:33:08   the reasons why I am NOT a big fantasy [TS]

00:33:11   book reader but as we also talked about [TS]

00:33:14   in the podcast I read the thing straight [TS]

00:33:16   through like you know it's a page-turner [TS]

00:33:18   as they say and I'm reading the [TS]

00:33:19   humongous 900 page sequel now so [TS]

00:33:22   obviously there's something good in this [TS]

00:33:23   book that makes even someone like me [TS]

00:33:25   sort of a lapsed fantasy book aficionado [TS]

00:33:28   interested in it if you want to hear [TS]

00:33:30   more details about the book you should [TS]

00:33:32   listen to the podcast but I would just [TS]

00:33:33   say that if you if you read fantasy [TS]

00:33:34   books when you were a kid and you kind [TS]

00:33:37   of like grew out of them or weren't into [TS]

00:33:38   them or just got bored with them if you [TS]

00:33:40   want to try a book to sort of get you [TS]

00:33:43   back into the genre give this one a try [TS]

00:33:45   because it's it's just off kilter enough [TS]

00:33:47   that I think it will grab your interest [TS]

00:33:50   and suck you in and if you're into [TS]

00:33:51   fantasy books apparently people love [TS]

00:33:53   fantasy books love this too so okay if [TS]

00:33:55   this sounds like it's up your alley give [TS]

00:33:56   it a try [TS]

00:33:56   well we'll have links to Jon's pick and [TS]

00:33:59   in mine in the in the show notes so you [TS]

00:34:02   can get those and you can get your own [TS]

00:34:03   free book it audio podcast com slash [TS]

00:34:08   hypercritical and that's also gonna be [TS]

00:34:11   the show alright is that okay [TS]

00:34:17   audible podcast that skay looking at [TS]

00:34:22   will get you reading we're gonna get you [TS]

00:34:24   reading them pretty soon here it's hard [TS]

00:34:26   I guess it's hard enough for me to read [TS]

00:34:27   books audiobooks I'd have to cut into my [TS]

00:34:28   podcast ooh don't say that [TS]

00:34:31   maybe if you start recording less your [TS]

00:34:33   podcast then I would have more time for [TS]

00:34:36   audiobook you just need a longer commute [TS]

00:34:38   yeah right that's not what I mean [TS]

00:34:41   all right let's continue yes so we did [TS]

00:34:44   reliability so number two about what [TS]

00:34:46   makes a good online service I'd say is [TS]

00:34:48   performance and I'm putting that before [TS]

00:34:51   a bunch of other issues just after [TS]

00:34:53   reliability reliability is basically [TS]

00:34:54   does it work period and performance is [TS]

00:34:57   how fast is it work and it sounds like a [TS]

00:34:58   frill but it's it's not Wow now before I [TS]

00:35:02   want I'm going to want you to break this [TS]

00:35:03   down into two things John one is [TS]

00:35:05   perceived performance and the other is [TS]

00:35:07   actual performance you're like it's like [TS]

00:35:09   you're reading my mind like this okay [TS]

00:35:12   first the very second point also the [TS]

00:35:14   first one to have is that sort of Gmail [TS]

00:35:16   change the game for web apps web [TS]

00:35:20   interfaces before Gmail in general but a [TS]

00:35:23   few exceptions were kind of like every [TS]

00:35:25   time you did anything to pay that too [TS]

00:35:27   low it's not the Gmail invented Ajax or [TS]

00:35:28   anything like that but Gmail was the [TS]

00:35:29   first high profile pervasively Ajax [TS]

00:35:32   throw out the old thing you know even [TS]

00:35:35   though it did have the cruddy snow [TS]

00:35:37   the cruddy plain HTML interface Gmail [TS]

00:35:40   was clearly meant designed in a post [TS]

00:35:42   Ajax world and that that just changed [TS]

00:35:45   the perception of web applications [TS]

00:35:47   entirely for the masses even though [TS]

00:35:48   there had been plenty of small [TS]

00:35:49   applications that did exactly the same [TS]

00:35:51   thing before that Gmail was the first [TS]

00:35:53   time that everybody saw oh oh this you [TS]

00:35:55   mean this is a web app hey it's not so [TS]

00:35:57   bad and the Gmail thing the other thing [TS]

00:36:01   that did it was it didn't ape any sort [TS]

00:36:03   of desktop applications UI it played to [TS]

00:36:06   the strengths of the web so it didn't [TS]

00:36:08   care [TS]

00:36:08   you know how Apple Mail or Eudora or [TS]

00:36:11   Outlook worked is that no this is how [TS]

00:36:13   this is how email is going to work for [TS]

00:36:15   us and Gmail was going to be its own [TS]

00:36:17   thing we're going to rethink the [TS]

00:36:18   interface from you know from the ground [TS]

00:36:19   up from the lack of folders the [TS]

00:36:21   introduction of labels and doing [TS]

00:36:23   everything in terms of conversations and [TS]

00:36:25   just the big linear list of stuff and it [TS]

00:36:27   was very different from desktop [TS]

00:36:28   application now the second point a veer [TS]

00:36:30   is perception of speed versus actual [TS]

00:36:32   speed that's the key because there was [TS]

00:36:35   always going to be that round-trip to [TS]

00:36:36   the server and that delay it was never [TS]

00:36:37   going to be as fast as local in most [TS]

00:36:40   cases but as long as you make it feel [TS]

00:36:42   fast as long as the interface feels [TS]

00:36:44   responsive as long as you're never [TS]

00:36:45   waiting for a whole page to load and [TS]

00:36:47   things seem to happen you know it [TS]

00:36:50   interface isn't blocked when you've [TS]

00:36:52   selected an action you can always select [TS]

00:36:53   the different action and most common [TS]

00:36:56   things are very fast Gmail did a really [TS]

00:36:58   good job on that now contrast that to [TS]

00:37:02   Apple's online web thing so now back in [TS]

00:37:05   the day Apple had the you know you have [TS]

00:37:07   to reload the whole webpage to do [TS]

00:37:08   anything so the home page builder was [TS]

00:37:10   kind of like that there wasn't much Ajax [TS]

00:37:11   but you can't really blame them because [TS]

00:37:12   I was pre a check the post Ajax Apple [TS]

00:37:16   took that technology and used it to make [TS]

00:37:20   their applications feel like the desktop [TS]

00:37:24   version so if you look for example to [TS]

00:37:25   mobile memes in mail interface today it [TS]

00:37:27   looks kind of like the Apple Mail [TS]

00:37:29   interface and it's all Ajax again it [TS]

00:37:30   does everything asynchronously and you [TS]

00:37:32   don't have to reload the page and stuff [TS]

00:37:33   like that [TS]

00:37:34   but it still feels fast slower than the [TS]

00:37:37   equivalent desktop application they [TS]

00:37:39   didn't you know define their own [TS]

00:37:41   interface they didn't do what Gmail did [TS]

00:37:43   and say we've got a new set of rules [TS]

00:37:44   this is a new interface it's there's not [TS]

00:37:46   that there's no basis of comparison for [TS]

00:37:48   Gmail because there's no desktop [TS]

00:37:49   application that ever worked like Gmail [TS]

00:37:51   to work like Gmail and Apple Mail works [TS]

00:37:52   like Apple me well mobile me works like [TS]

00:37:54   Apple Mail and it's not as fast I mean [TS]

00:37:57   if you take the little scroll thumb and [TS]

00:37:59   scroll it in the MobileMe mail thing you [TS]

00:38:00   get that little spinning cursor and the [TS]

00:38:03   thing is empty and it says loading and [TS]

00:38:04   you're waiting for something now Gmail [TS]

00:38:06   makes you wait to but when you the [TS]

00:38:09   expectations of a desktop application is [TS]

00:38:10   when I grab the scroll thumb and yank it [TS]

00:38:12   down I see stuff that's lower down I [TS]

00:38:15   don't see a big spinning weight cursor [TS]

00:38:16   in a blank screen and that perception is [TS]

00:38:19   you know hammered in by years and years [TS]

00:38:21   of desktop experience whereas on the [TS]

00:38:23   Gmail side I have no expectation of [TS]

00:38:25   what's going to happen when I click on a [TS]

00:38:26   label right it changes you know it's not [TS]

00:38:28   they don't look like folders if they had [TS]

00:38:30   put a folder icon back to it made it [TS]

00:38:31   like an active selection like a source [TS]

00:38:32   list when I clicked on it and [TS]

00:38:34   highlighted I'd be like why isn't the [TS]

00:38:36   right pane up yeah yeah I mean they gave [TS]

00:38:38   you basically a new a new language to [TS]

00:38:40   speak when using their app yeah and you [TS]

00:38:43   didn't have this unfavorable basis of [TS]

00:38:45   comparison where their application was [TS]

00:38:47   always going to be found wanting [TS]

00:38:48   they just went off in a different [TS]

00:38:50   direction but Apple has taken all this [TS]

00:38:51   technology and built what seems to be a [TS]

00:38:53   pretty credible you know nice clone of a [TS]

00:38:56   desktop application but it's always [TS]

00:38:59   going to be it's always going to pale in [TS]

00:39:00   comparison to a real one and so it feels [TS]

00:39:03   slower than it really is and I think it [TS]

00:39:05   actually is slower than Gmail for [TS]

00:39:07   reasons we'll get to in a later point [TS]

00:39:08   and then I'm gonna make a little sidebar [TS]

00:39:11   get off the mail thing to go to I disk [TS]

00:39:12   oh my god talk about slow I just guess [TS]

00:39:15   that the ultimate multi-year long is it [TS]

00:39:18   but a decade yet it's been a long time [TS]

00:39:19   where I disk is synonymous but slow is [TS]

00:39:23   there if there's a slower way to access [TS]

00:39:25   your files from a server somewhere I [TS]

00:39:27   don't think I've ever experienced it it [TS]

00:39:28   was it would block the entire [TS]

00:39:30   application for a long time everything [TS]

00:39:32   took forever lots of spinning weight [TS]

00:39:34   cursors back in the day it was like well [TS]

00:39:37   it's because they built I disk on top of [TS]

00:39:38   synchronous file system API so in UNIX [TS]

00:39:40   when you make a read system call and it [TS]

00:39:42   goes down through the layers to the file [TS]

00:39:43   system API yeah it's synchronous the [TS]

00:39:45   application can't do anything else while [TS]

00:39:47   it's waiting for that read but they seem [TS]

00:39:48   to have overcome that a little bit but [TS]

00:39:52   it still boggles my mind that using I [TS]

00:39:54   disk in the finder is still slower than [TS]

00:39:56   using web dev to hit that very same AI [TS]

00:39:58   disk and pretty much any third-party [TS]

00:39:59   application so if you have like in der [TS]

00:40:01   archaea or transmitted or something like [TS]

00:40:02   that and you open up your I disk and [TS]

00:40:03   navigate it [TS]

00:40:05   still faster to do that than it is to [TS]

00:40:06   navigate your ideas going to find her I [TS]

00:40:07   don't even know why anymore at this [TS]

00:40:09   point they don't even care and I did [TS]

00:40:12   that they did that a local discipling [TS]

00:40:13   where you could have a whole disk image [TS]

00:40:15   locally and it would try to sync them [TS]

00:40:16   and syncing is not really Apple strength [TS]

00:40:19   either so that was the worst it would [TS]

00:40:21   put this giant disk image on your [TS]

00:40:22   computer is just it was true they were [TS]

00:40:24   trying to banned it and they kind of [TS]

00:40:25   made it worse then the bottom line is [TS]

00:40:27   the Dropbox dropkicks eye disk to the [TS]

00:40:30   curb then it's like asana let's not [TS]

00:40:32   let's not even talk about high discs [TS]

00:40:33   anymore because and Dropbox shows it [TS]

00:40:34   like some little company with a couple [TS]

00:40:36   dudes in it made what I just should have [TS]

00:40:38   been for a decade and it's like well [TS]

00:40:40   here it is yeah Apple you're a [TS]

00:40:41   multi-billion dollar cooperation with [TS]

00:40:43   like more profit in five minutes that [TS]

00:40:45   will have in the entire year and you [TS]

00:40:47   couldn't do this and we just did and [TS]

00:40:48   here it is I don't want to go into like [TS]

00:40:51   whether or not a polite Dropbox or [TS]

00:40:53   anything like that just the bottom line [TS]

00:40:54   is I disk bed Dropbox good Apple big [TS]

00:40:58   corporation lots of money Dropbox small [TS]

00:40:59   so there's this problem here it's a [TS]

00:41:02   major major failure do you think it [TS]

00:41:04   really I know we're gonna jump in ahead [TS]

00:41:06   jump but I mean do you think that that's [TS]

00:41:07   the mentality big company versus small [TS]

00:41:09   company mentality ork there that's not [TS]

00:41:12   it okay you got there I'm not gonna I'm [TS]

00:41:14   not gonna give them that excuse not yeah [TS]

00:41:17   so so performance it's just killing [TS]

00:41:22   Apple and and again if you can do [TS]

00:41:23   anything online you [TS]

00:41:25   if it feels slow it doesn't you know how [TS]

00:41:28   does it affect your work well I do way [TS]

00:41:29   back two seconds to get my file it just [TS]

00:41:31   makes you not want to use it it makes it [TS]

00:41:33   unpleasant [TS]

00:41:34   and that's why I think performance that [TS]

00:41:36   it's kind of like the same way iOS is so [TS]

00:41:38   pleasant to use because it's so [TS]

00:41:39   responsive and they focus so heavily on [TS]

00:41:41   performance they just don't have that [TS]

00:41:43   religion when it comes to server-side [TS]

00:41:46   stuff and it's just as important there [TS]

00:41:47   if not more important because you know [TS]

00:41:49   you're farther away from the thing [TS]

00:41:51   you're interacting with it's not you [TS]

00:41:52   know it's not running on a CPU right in [TS]

00:41:54   front of you it's on a server somewhere [TS]

00:41:55   and is latency if send things over a [TS]

00:41:56   wire and wait for a response and they're [TS]

00:41:59   just not prioritizing it correctly so [TS]

00:42:02   the next item is features it's a third [TS]

00:42:04   item and list reliability performance [TS]

00:42:05   then finally you get two features [TS]

00:42:07   finally you get two like the stuff that [TS]

00:42:08   Apple feels like it can compete on but [TS]

00:42:11   the problem with that is that features [TS]

00:42:13   in the online game are different than [TS]

00:42:15   features in the desktop game so Gmail is [TS]

00:42:17   a good example if you look at what Gmail [TS]

00:42:19   do it's kind of like a an octopus that [TS]

00:42:21   will put its tentacles into every part [TS]

00:42:23   of your life Gmail will pull email from [TS]

00:42:25   other services including computing [TS]

00:42:27   services you can send email out through [TS]

00:42:29   those other services so they look like [TS]

00:42:30   they legitimately came from those other [TS]

00:42:32   things there are extensions and those [TS]

00:42:34   lab things where you can add lots of [TS]

00:42:35   interesting features and mix-and-match [TS]

00:42:37   and change themes and just customize it [TS]

00:42:39   it does pop an IMAP it has server-side [TS]

00:42:41   filters like features Gmail features [TS]

00:42:44   have just been coming fast and heavy [TS]

00:42:46   since the very beginning and they don't [TS]

00:42:48   limit themselves to features that fit [TS]

00:42:50   within our world you if somebody wants [TS]

00:42:52   it if you know if someone somewhere [TS]

00:42:55   thinks this is a useful feature they [TS]

00:42:56   throw it in there so you can make Gmail [TS]

00:42:58   your home for email on the web and I [TS]

00:43:01   know have done that simply because it [TS]

00:43:03   integrates with every other service you [TS]

00:43:05   can just work in Gmail and make it look [TS]

00:43:07   like you have 15 different email [TS]

00:43:08   accounts but see them all in Gmail and [TS]

00:43:10   send out through them all in Gmail and [TS]

00:43:11   get them in any desktop application you [TS]

00:43:13   want and have everything synchronized [TS]

00:43:14   right those types of features apples so [TS]

00:43:18   far behind in its mail client for doing [TS]

00:43:19   that like Apple has tiny little feelers [TS]

00:43:22   into maybe pulling in mail from other [TS]

00:43:24   things and they do pop an IMAP but they [TS]

00:43:26   don't want to you know they don't want [TS]

00:43:29   they wouldn't do something like [TS]

00:43:29   extensions because they said we define [TS]

00:43:31   the interface for Apple Mail and for the [TS]

00:43:33   webmail and we don't want you messing [TS]

00:43:35   with it we don't want you putting an [TS]

00:43:36   ugly picture of clouds in the background [TS]

00:43:37   that changes based on the weather [TS]

00:43:39   stuff like that server-side filters is a [TS]

00:43:42   philosophical difference between the two [TS]

00:43:44   things where Apple says well we have a [TS]

00:43:45   rules in our you know Apple Mail [TS]

00:43:48   application but when you're doing it [TS]

00:43:50   from the server that's like when you're [TS]

00:43:51   going through the web interface that's [TS]

00:43:52   just like a temporary I just want to [TS]

00:43:53   check my mail on the web but you'll go [TS]

00:43:55   back and do it on your real mail client [TS]

00:43:57   later [TS]

00:43:58   whereas Gmail says not Gmail is the one [TS]

00:44:00   true interface to mail and if they're [TS]

00:44:02   going to be mail filtering rules they're [TS]

00:44:03   going to be in Gmail and real lives on a [TS]

00:44:05   server all those things all those [TS]

00:44:08   features mean that Gmail is basically [TS]

00:44:11   beating Apple in the market in the [TS]

00:44:12   checkbox for and the chat box bar [TS]

00:44:14   doesn't seem like it it's that important [TS]

00:44:15   Apple doesn't participate in it in terms [TS]

00:44:17   of its hardware products and its [TS]

00:44:19   software but for online services if you [TS]

00:44:22   want to win and get the people to use [TS]

00:44:24   yours as you as your primary email [TS]

00:44:26   address or your you know your primary [TS]

00:44:29   disk storage thing like Dropbox Apple's [TS]

00:44:32   going to lose every time [TS]

00:44:32   the guys who are more flexible and [TS]

00:44:34   that's why everyone uses Gmail and [TS]

00:44:36   Dropbox instead of that Mac a male and [TS]

00:44:38   an I disk and is one instance for apples [TS]

00:44:42   we don't compete on features we compete [TS]

00:44:45   on like feel and everything like that it [TS]

00:44:47   doesn't make a difference in online you [TS]

00:44:48   have to compete on features and [TS]

00:44:49   especially in the sort of the Borg type [TS]

00:44:52   ways where you absorb other stuff into [TS]

00:44:55   it because I had so many different email [TS]

00:44:57   accounts at different places including [TS]

00:44:58   my Mac one and Gmail was the one that [TS]

00:45:00   was promiscuous enough to be willing to [TS]

00:45:03   absorb the other one so now my dot Mac [TS]

00:45:05   email gets funneled through Gmail so [TS]

00:45:06   does my you know all my other email [TS]

00:45:08   accounts and that becomes my home [TS]

00:45:10   because it was it wasn't so picky about [TS]

00:45:12   all we don't associate with the service [TS]

00:45:15   we really prefer that you just not use [TS]

00:45:16   all those horses and come use us at [TS]

00:45:18   gmail recognizes that you're gonna have [TS]

00:45:19   a lot of email addresses and identities [TS]

00:45:21   and it will it will do anything it will [TS]

00:45:22   do what it takes to get business what's [TS]

00:45:25   it gonna take to get you into a gmail [TS]

00:45:27   today a little do it so final one is is [TS]

00:45:32   access and this is kind of underlying [TS]

00:45:36   the whole thing I've been paying enough [TS]

00:45:37   attention to the chat room but a bit [TS]

00:45:39   people already screaming about this in [TS]

00:45:40   terms of appliable you know of course [TS]

00:45:41   gmail of course Apple mobile me doesn't [TS]

00:45:43   have as many customers and of course the [TS]

00:45:46   heavily limitations are us daily guys [TS]

00:45:48   because they charge money for it they're [TS]

00:45:50   not it's not a free service unlike all [TS]

00:45:52   the other ones that we've been talking [TS]

00:45:53   about you can't get in on Mac or mobile [TS]

00:45:56   meat without paying money it's 100 bucks [TS]

00:45:58   a year has been forever and that right [TS]

00:46:01   away right out the gate limits you to [TS]

00:46:02   the number of people you're going to [TS]

00:46:05   have and if that Mac was like really [TS]

00:46:08   awesome paying for it can make people [TS]

00:46:10   feel more secure does you be like well [TS]

00:46:12   you're using that free thing but at any [TS]

00:46:13   second that could be because you're not [TS]

00:46:15   paying the money but I pay for my [TS]

00:46:16   service and I feel more secure with it [TS]

00:46:18   well and that was that was one of the [TS]

00:46:19   very big things about the first [TS]

00:46:21   generation of what we'll call webmail [TS]

00:46:25   services whether it was hotmail or [TS]

00:46:26   whoever was oh well that's free could go [TS]

00:46:29   away could break it could you know and [TS]

00:46:30   they're not going to they're not going [TS]

00:46:31   to help you they're not going to care [TS]

00:46:33   and people would pick Apple services for [TS]

00:46:36   that reason well I know I'm paying for [TS]

00:46:38   this so it's gonna be good yeah and if [TS]

00:46:42   Apple was if Apple was great at all the [TS]

00:46:44   other things I just listed reliability [TS]

00:46:45   performance feature [TS]

00:46:46   as if Apple did a good job on those [TS]

00:46:48   paying for would make you feel more [TS]

00:46:50   secure but they're not the best that in [TS]

00:46:52   those things so I think paying for makes [TS]

00:46:54   you feel less secure because then you [TS]

00:46:56   start going to getting into the negative [TS]

00:46:58   side of paying for things and here's two [TS]

00:47:00   aspects of the negative side one is that [TS]

00:47:02   when something like home page being [TS]

00:47:04   retired comes in you feel even more [TS]

00:47:07   betrayed because like what is like what [TS]

00:47:08   what have I been paying all this money [TS]

00:47:09   for if not to ensure the longevity of [TS]

00:47:12   these you know the first three years of [TS]

00:47:15   my kid's life that I put up on the web [TS]

00:47:16   and you tell them he's going to go away [TS]

00:47:17   why am I even paying for this if I [TS]

00:47:18   wanted someone to just dump my data I [TS]

00:47:20   would have taken one of the free [TS]

00:47:21   services just I kind of expect that from [TS]

00:47:23   them because hey I never paid them any [TS]

00:47:24   money you get what you pay for [TS]

00:47:25   I've been paying a hundred dollars a [TS]

00:47:27   year and you do this so it you know it [TS]

00:47:29   reverses itself on Apple it becomes a [TS]

00:47:31   detriment and the other one is that [TS]

00:47:33   you're always one missed bill away from [TS]

00:47:35   losing everything like that's not really [TS]

00:47:36   true Apple has grace periods and they'll [TS]

00:47:39   preserve your stuff and you can keep [TS]

00:47:40   your name if you miss a bill and renew [TS]

00:47:42   and do all this stuff but there's the [TS]

00:47:44   perception that since you're paying for [TS]

00:47:46   it if you stop paying for it then [TS]

00:47:48   everything is gone and then then you [TS]

00:47:50   feel trapped by like well I've got all [TS]

00:47:51   this stuff on this service but I hate [TS]

00:47:53   the service I really don't want to use [TS]

00:47:54   it anymore but but I've got it because [TS]

00:47:56   if I stopped paying for it then all my [TS]

00:47:58   stuff is gone and and that makes people [TS]

00:48:01   feel bitter about having paid for it [TS]

00:48:02   like all they trapped me because like I [TS]

00:48:04   pay all this money now I have to pay [TS]

00:48:05   them forever if I want my stuff to all [TS]

00:48:07   the negative because their bed and all [TS]

00:48:09   those other things all the negative [TS]

00:48:10   aspects of paying come out I'm not going [TS]

00:48:12   to say that paying for it is bad I think [TS]

00:48:14   paying for it could've been a huge huge [TS]

00:48:15   plus if they were good at it but since [TS]

00:48:18   they're bad at it paying for it becomes [TS]

00:48:20   a negative it's lips over to the other [TS]

00:48:21   side ah I'm gonna do a little sidebar [TS]

00:48:25   and ping so we mostly just been talking [TS]

00:48:27   about mobile news anyone remember ping [TS]

00:48:29   how long ago was that it seems like a [TS]

00:48:31   long time ago doesn't I really wasn't [TS]

00:48:32   but yeah it really seems like ages ago [TS]

00:48:34   and I did you try it did you sign you [TS]

00:48:37   know sign up for it and try it out I did [TS]

00:48:40   I tried to try it was I successful at [TS]

00:48:44   trying it I I tried to do whatever it is [TS]

00:48:46   they wanted me to do with ping but I [TS]

00:48:48   just feel like ping was DOA [TS]

00:48:50   yeah really wasn't it maybe it took two [TS]

00:48:53   days to realize that three days but I'll [TS]

00:48:56   be honest with you John I [TS]

00:48:58   I don't really think of myself as an [TS]

00:49:00   Apple fanboy although I probably [TS]

00:49:03   probably am I mean I'm rational enough [TS]

00:49:05   to see that I probably am like it's like [TS]

00:49:09   when you you kind of get the idea you [TS]

00:49:11   have a problem and everyone tells you [TS]

00:49:13   you have the problem you kind of start [TS]

00:49:15   to believe them I can see that so it at [TS]

00:49:19   least at least what I would say is that [TS]

00:49:21   I'm always I want Apple to be successful [TS]

00:49:24   because I really like the stuff that [TS]

00:49:25   Apple makes and that that's the way that [TS]

00:49:26   I see it and when they do something like [TS]

00:49:29   this it it wasn't so much like I don't [TS]

00:49:32   think anybody was surprised that ping [TS]

00:49:34   was sort of as you say is sort of DOA [TS]

00:49:36   but it it's almost the kind of thing [TS]

00:49:39   like with MobileMe dot Mac I really want [TS]

00:49:42   Apple to do it right I really want them [TS]

00:49:44   to get it right I really want them to [TS]

00:49:45   buy Dropbox and and or or do whatever it [TS]

00:49:49   takes to make Dropbox just always there [TS]

00:49:51   on every Mac that I ever use or give to [TS]

00:49:53   my family member or anything any any [TS]

00:49:55   just make it part of the OS whether you [TS]

00:49:58   buy them or license it I don't care just [TS]

00:50:00   get it in there make it part of it that [TS]

00:50:03   that makes sense to me and MobileMe [TS]

00:50:05   having a service like that and doing it [TS]

00:50:07   right makes sense to me and I would [TS]

00:50:10   rather pay Apple or use app something [TS]

00:50:12   Apple build than something that the [TS]

00:50:14   Google build but not because I don't [TS]

00:50:16   like Google but because the integration [TS]

00:50:18   is usually better when you are sticking [TS]

00:50:22   on the Apple side of things usually I'd [TS]

00:50:24   I have I use Google apps I use tons of [TS]

00:50:27   stuff on Google I don't dislike them at [TS]

00:50:28   all and I've had an Android phone for [TS]

00:50:30   the better part of a year and I was [TS]

00:50:31   somewhat content with that I have no [TS]

00:50:33   problem with Google so here's the thing [TS]

00:50:36   John when I looked at ping the first [TS]

00:50:39   question I thought why is Apple doing [TS]

00:50:41   this I get why they would do mobile me [TS]

00:50:43   why would they do ping what are a lot of [TS]

00:50:47   reasons for them to have done ping from [TS]

00:50:49   like a synergy perspective I'm doing the [TS]

00:50:51   air quotes now yeah in terms of helping [TS]

00:50:55   to make it more fun to buy things in [TS]

00:50:58   iTunes or to buy music you know the [TS]

00:51:01   social aspect amuses it's a lot of [TS]

00:51:02   companies making money off that but of [TS]

00:51:04   all the things that we just listed all [TS]

00:51:06   those different categories if I had to [TS]

00:51:07   pick one category that killed ping [TS]

00:51:11   only I think it only really takes one [TS]

00:51:12   thing to kill pain wasn't reliability [TS]

00:51:14   because it for the time that it was [TS]

00:51:16   there it's still there I guess it worked [TS]

00:51:17   fine it was like down performance seemed [TS]

00:51:21   to be okay compared to you know other [TS]

00:51:23   online things that wasn't really [TS]

00:51:25   intensive in terms of data volume [TS]

00:51:26   features kind of fell down there but [TS]

00:51:29   like a version one you always expect to [TS]

00:51:31   not have a lot of features but access is [TS]

00:51:33   the reason that ping cratered and access [TS]

00:51:36   starts from the the basic interaction [TS]

00:51:40   with ping and that it was only in iTunes [TS]

00:51:42   you don't make an online service that [TS]

00:51:45   you can't use in a web browser in 2010 [TS]

00:51:48   you just don't game over [TS]

00:51:50   anything you can only do an iTunes is [TS]

00:51:52   not an online service the store works [TS]

00:51:55   only in iTunes because they control the [TS]

00:51:56   store it's the only way to get to the [TS]

00:51:58   iTunes Store that's why they want to do [TS]

00:51:59   it fine I'll buy stuff there and hey [TS]

00:52:00   that's where the media is going anyway [TS]

00:52:01   but ping is supposed to be a social [TS]

00:52:04   thing and if I can only use a social [TS]

00:52:05   thing from iTunes forget it it's dead um [TS]

00:52:09   and the other thing was they tied it so [TS]

00:52:10   heavily the iTunes again is their [TS]

00:52:12   unwillingness to be promiscuous only the [TS]

00:52:14   songs you bought in iTunes participated [TS]

00:52:16   in this you know world of sharing [TS]

00:52:18   alright what well you have tons and tons [TS]

00:52:20   of music that people have never heard of [TS]

00:52:22   that's not on the iTunes Store and you [TS]

00:52:24   want to like share and talk about it [TS]

00:52:25   lots of services let you do that like a [TS]

00:52:27   I don't know a last.fm and a few other [TS]

00:52:29   things like that where what's that other [TS]

00:52:31   one the smell alone forgetting the name [TS]

00:52:32   of where they will go to great lengths [TS]

00:52:35   to catalog and add metadata for and [TS]

00:52:37   figure out all this obscure music that [TS]

00:52:39   people have because they're not trying [TS]

00:52:40   to sell you the music they just they [TS]

00:52:42   know that you want to share your tastes [TS]

00:52:43   and if you like some weird you know [TS]

00:52:45   drum only band from Africa that no one's [TS]

00:52:49   ever heard of that has never released [TS]

00:52:50   anything except for on the internet and [TS]

00:52:51   you have a track of that you want to [TS]

00:52:53   share that with people and you want to [TS]

00:52:54   annotate it with a metadata and maybe [TS]

00:52:55   the seven other people who are into that [TS]

00:52:56   band will do it too and you can just [TS]

00:52:58   share your appreciation for music the [TS]

00:53:00   doing it the way that they did it I mean [TS]

00:53:02   I like I understand that they wanted to [TS]

00:53:04   play in this but this is the thing that [TS]

00:53:05   surprised me so much about paying is [TS]

00:53:07   that usually I look at look at the way [TS]

00:53:10   that that Apple launches a product a [TS]

00:53:13   physical tangible product I mean look at [TS]

00:53:16   the MacBook Air recently the the iPhone [TS]

00:53:19   4 the iPad 2 all of these things [TS]

00:53:22   they they create something I don't want [TS]

00:53:25   to call it flawless but they create [TS]

00:53:27   something that's awesome and when there [TS]

00:53:29   are flaws they do a really good job of [TS]

00:53:33   downplaying them and usually what the [TS]

00:53:36   flaws that are there are not they're not [TS]

00:53:38   they're not killer flaws right they're [TS]

00:53:39   not things that are like all that [TS]

00:53:41   product is no good but then whenever [TS]

00:53:42   they launch an online service like this [TS]

00:53:44   it it really doesn't match it really [TS]

00:53:49   doesn't you can't say that about it you [TS]

00:53:51   can't say that there aren't usually and [TS]

00:53:53   that flaws are usually showstoppers in [TS]

00:53:55   some cases I mean even with Game Center [TS]

00:53:58   the way that when people add you and you [TS]

00:54:00   keep getting notifications things like [TS]

00:54:01   that that maybe they address but there [TS]

00:54:03   there are issues there that are [TS]

00:54:06   potentially show-stopping issues and [TS]

00:54:08   ping was just so not usable it was not [TS]

00:54:11   friendly was not fun to use it it [TS]

00:54:13   revealed information you didn't want if [TS]

00:54:15   you hid the information you'd get [TS]

00:54:17   thousands of emails and people asking [TS]

00:54:19   for your you know to you to be their [TS]

00:54:21   friend I mean it was just it was it did [TS]

00:54:23   so many things wrong and it's like how [TS]

00:54:25   can Apple who does such a great job [TS]

00:54:27   building these amazing devices that we'd [TS]

00:54:29   love to use so not get it with a service [TS]

00:54:32   like this I had that Facebook [TS]

00:54:34   integration that reportedly fell through [TS]

00:54:36   at the last moment but you know that I [TS]

00:54:38   wouldn't use as an excuse because Apple [TS]

00:54:40   supposed to be the company that kills [TS]

00:54:41   these things if it doesn't adopt [TS]

00:54:42   expectations you kill it you like all [TS]

00:54:44   right well it didn't work out we [TS]

00:54:45   couldn't do the deal with Facebook and [TS]

00:54:46   without that the old Facebook there's no [TS]

00:54:48   way this is gonna fly because presumably [TS]

00:54:49   Facebook would have been the web face of [TS]

00:54:52   this service so this should have killed [TS]

00:54:54   it but they launched it anyway and it [TS]

00:54:55   was a ghost town I think it still is a [TS]

00:54:58   ghost town [TS]

00:54:58   there's a couple DIY in the chat who do [TS]

00:55:01   loved it I guess you could I don't know [TS]

00:55:05   I don't wanna go too far down the ping [TS]

00:55:06   hole s or say that the consensus is that [TS]

00:55:09   it hasn't been a successful service [TS]

00:55:11   I think that's safe to say now are we [TS]

00:55:12   ready to start talking about why yeah so [TS]

00:55:15   before we do let's thank our second [TS]

00:55:18   sponsor then what do you think about [TS]

00:55:20   that go for it [TS]

00:55:22   you're right you're ready for this it's [TS]

00:55:24   source bits com they provide software [TS]

00:55:26   design and development services for iOS [TS]

00:55:29   Android Mac they also do web stuff I bet [TS]

00:55:31   they know how to sing stuff up source [TS]

00:55:34   bits is at the bleeding edge of emerging [TS]

00:55:35   technologies [TS]

00:55:36   they're deep experience and successful [TS]

00:55:38   track record ensures that your idea will [TS]

00:55:41   be transformed into a functional well [TS]

00:55:44   tested visually stunning world-class app [TS]

00:55:47   in no time they have to know how to do [TS]

00:55:48   this and I've been saying this that [TS]

00:55:50   these guys they really know what they're [TS]

00:55:51   doing this is this is a full-stack [TS]

00:55:54   software development house it's not a [TS]

00:55:56   couple high school kids with a you know [TS]

00:55:58   with the with an iphone these guys this [TS]

00:56:01   is the real deal and they they will save [TS]

00:56:04   you a lot of time and money and then [TS]

00:56:05   they'll get it done right so if you have [TS]

00:56:06   an idea for an app you call them source [TS]

00:56:08   bits calm cutting-edge app development [TS]

00:56:11   please go check the mountain but no we [TS]

00:56:13   sent you all right John let's hear it [TS]

00:56:16   catch - so what seems after having said [TS]

00:56:18   all this what is it that Apple doesn't [TS]

00:56:21   understand about online yeah why why can [TS]

00:56:24   they not get this there are probably a [TS]

00:56:28   lot of things that understand about long [TS]

00:56:29   but I picked a few first thing that [TS]

00:56:31   strikes me is that all the things that [TS]

00:56:33   make apples hardware and applications [TS]

00:56:35   and software great make its online [TS]

00:56:37   efforts bad so because they're so good [TS]

00:56:41   at doing you know the hardware device [TS]

00:56:43   and desktop application thing their [TS]

00:56:45   inclination is to sort of copy those [TS]

00:56:47   interfaces online and they just don't [TS]

00:56:49   translate it's a different it's a [TS]

00:56:51   different thing [TS]

00:56:51   don't make your online email application [TS]

00:56:54   look like your desktop one no matter how [TS]

00:56:55   awesome you think your desktop one or [TS]

00:56:57   your iOS one or your anything you know [TS]

00:56:59   don't make your online calendar look [TS]

00:57:00   like the iPad calendar app they're [TS]

00:57:02   different things and even though that's [TS]

00:57:04   your strengths even though you have [TS]

00:57:06   awesome artists who can make everything [TS]

00:57:07   look beautiful down to the pixel online [TS]

00:57:08   is different and the vertical [TS]

00:57:10   integration where they say well we make [TS]

00:57:12   the hardware the software the whole [TS]

00:57:13   stack online you can't do the whole [TS]

00:57:16   stack you don't you're not an ISP you [TS]

00:57:18   don't control the wires you don't [TS]

00:57:20   control stuff on the users you know [TS]

00:57:23   users end of things you don't control [TS]

00:57:24   how they're going to look at your your [TS]

00:57:26   product you can't make it iOS only for [TS]

00:57:30   your web application or anything like [TS]

00:57:31   that you can't make people use your [TS]

00:57:33   iTunes application to use your social [TS]

00:57:35   network you just can't do that vertical [TS]

00:57:37   integration it's a minus not a plus and [TS]

00:57:39   online and an online by its nature is [TS]

00:57:42   about openness and sharing so Apple [TS]

00:57:44   can't have total control of everything [TS]

00:57:46   this goes against their very nature they [TS]

00:57:47   don't want openness and sharing [TS]

00:57:50   they don't want to touch or interact [TS]

00:57:52   with or deal with other services like [TS]

00:57:54   Gmail does sucking in all the email [TS]

00:57:56   everything that because now they're [TS]

00:57:57   relying on other parties like what if [TS]

00:57:59   they change their API we have to keep [TS]

00:58:00   chasing their API around we have it's [TS]

00:58:02   just it's hard to cooperate with other [TS]

00:58:04   people because that means you rely on [TS]

00:58:05   other people on Apple seems [TS]

00:58:07   constitutionally incapable of entering [TS]

00:58:09   into agreements where they rely on the [TS]

00:58:11   third party and we had lots of other [TS]

00:58:12   shows about this same issue they just [TS]

00:58:15   feel that they can't trust other people [TS]

00:58:16   but online you have to it's all about [TS]

00:58:18   integration API is it's all about when [TS]

00:58:20   that guy changes their API you change [TS]

00:58:22   yours you cooperate you make deals we [TS]

00:58:24   participate in an open relationship and [TS]

00:58:26   that underlies everything that has to do [TS]

00:58:27   with online and Apple doesn't work like [TS]

00:58:30   that they're there for pay business [TS]

00:58:33   model Apple wants you to pay money for [TS]

00:58:35   everything that's their business that's [TS]

00:58:36   why they have a bazillion dollars [TS]

00:58:37   because they don't give away stuff for [TS]

00:58:39   free we make cool things you want them [TS]

00:58:41   you pay us money but in the online world [TS]

00:58:43   and online services the for pay business [TS]

00:58:45   model is really hard [TS]

00:58:47   majority ones out there are free and you [TS]

00:58:49   could say the fruit that free ones are [TS]

00:58:50   bad then they're you know if you're not [TS]

00:58:52   paying for a product then you are the [TS]

00:58:54   products because they're just selling [TS]

00:58:55   you to advertisers this is all true and [TS]

00:58:57   people don't like it but the bottom line [TS]

00:58:58   is that online no one has really figured [TS]

00:59:01   out the for pay business model with the [TS]

00:59:05   exception of small things to businesses [TS]

00:59:06   like 37signals and stuff like that all [TS]

00:59:08   the big email things are free all of the [TS]

00:59:11   you know big photo sharing sites are [TS]

00:59:13   free Facebook is free you know you can [TS]

00:59:16   complain about the model you want but [TS]

00:59:17   the bottom line is that Apple hasn't [TS]

00:59:19   figured it out either so if you're going [TS]

00:59:20   to do for pay and you're not going to do [TS]

00:59:22   it any better than anybody else you're [TS]

00:59:24   going to be limited just like the New [TS]

00:59:25   York Times pay wall thing they're trying [TS]

00:59:27   to do even the New York Times is trying [TS]

00:59:29   to figure out how do we get people to [TS]

00:59:30   pay for things online yeah who knows how [TS]

00:59:32   they're going to do everyone's trying to [TS]

00:59:33   crack this nut but Apple hasn't cracked [TS]

00:59:35   it either and it's really hurting them [TS]

00:59:36   and they just you know people keep this [TS]

00:59:38   as rumors about mold me being free I [TS]

00:59:39   don't know if that solves any problems [TS]

00:59:41   or anything but it being for pay for [TS]

00:59:43   such a long time as hurt Apple in many [TS]

00:59:45   different ways especially since it's [TS]

00:59:47   been such a bad service [TS]

00:59:48   and the final thing is that online [TS]

00:59:51   services our server centric Apple is not [TS]

00:59:54   like that Apple is device centric you're [TS]

00:59:56   the data is here and we may synchronize [TS]

00:59:57   it through a waypoint on the internet [TS]

00:59:59   back [TS]

00:59:59   back [TS]

01:00:00   down to some other device but the [TS]

01:00:02   devices are canonical and they [TS]

01:00:03   synchronize with each other through a [TS]

01:00:04   middleman instead of the server being [TS]

01:00:07   canonical and the devices are just local [TS]

01:00:10   incarnations that data briefly and this [TS]

01:00:13   to flip this around I'm going to pick [TS]

01:00:15   Google as the leader in in the online [TS]

01:00:17   service space I don't think that's a [TS]

01:00:19   controversial choice and I say what what [TS]

01:00:22   does Google understand about this that [TS]

01:00:24   Apple doesn't to turn it around on them [TS]

01:00:26   I think Google's greatest strengths [TS]

01:00:29   actually I'm going to ask you this [TS]

01:00:30   because I always wonder what people say [TS]

01:00:32   what do you think Google's greatest [TS]

01:00:33   strengths as a company is in this realm [TS]

01:00:35   of online stuff that's a tough one I [TS]

01:00:40   mean I think it's it's clearly not user [TS]

01:00:43   interface design that's good you've [TS]

01:00:45   eliminated one maybe it'd be easier to [TS]

01:00:47   eliminate them than two in order to [TS]

01:00:49   identify it honestly I really I think I [TS]

01:00:53   think what they understand what they do [TS]

01:00:54   very well is provide the kind of [TS]

01:00:57   services that people want to use they [TS]

01:01:00   don't waste a lot of time and maybe [TS]

01:01:02   waste is the wrong word but they don't [TS]

01:01:03   waste a lot of time trying to create [TS]

01:01:07   unique experiences they just provide [TS]

01:01:09   tons and tons of services that generally [TS]

01:01:12   meet with most of the criteria that you [TS]

01:01:14   identified at the top of the show they [TS]

01:01:15   generally tend I mean sure everything is [TS]

01:01:17   going to have downtime but generally [TS]

01:01:19   they tend to be fairly reliable they [TS]

01:01:22   tend to be very accessible they tend to [TS]

01:01:24   be either free or very affordable and [TS]

01:01:28   they really meet those criteria do you [TS]

01:01:31   identify I should add this to the topic [TS]

01:01:33   best show on everything that's wrong [TS]

01:01:35   with Google because I have a lot to say [TS]

01:01:36   about what's wrong with Google and there [TS]

01:01:37   is a lot let's do that but but this [TS]

01:01:40   particular thing Apple are Google's [TS]

01:01:42   great what do you think it is you're [TS]

01:01:44   nibbling at the edges of it but maybe [TS]

01:01:46   you have to I'm surprised you didn't get [TS]

01:01:48   this busy work in this area before but I [TS]

01:01:49   think Google's greatest strength is [TS]

01:01:51   operations in terms of everyone has a [TS]

01:01:54   different word for this but the servers [TS]

01:01:56   they operate in the infrastructure [TS]

01:01:58   and this is general generally speaking [TS]

01:02:00   you're talking about the infrastructure [TS]

01:02:02   the way that they have their data [TS]

01:02:03   centers running the way every machine [TS]

01:02:04   has its own internal ups the way that [TS]

01:02:07   machines are all in [TS]

01:02:09   replacing them with one another and from [TS]

01:02:11   the micro level all the way up to the [TS]

01:02:13   big big level and coming of this with [TS]

01:02:15   Apple like Apple in the enterprise we [TS]

01:02:17   already went over a little bit but do [TS]

01:02:18   you think that's what next is that what [TS]

01:02:20   makes Google successful well yeah so let [TS]

01:02:23   me just finish this will be quick as [TS]

01:02:24   with the last second last bit here so we [TS]

01:02:27   know why Apple doesn't work well with [TS]

01:02:28   the enterprise they ditch the Xserve [TS]

01:02:29   they don't like announcing their [TS]

01:02:30   schedules ahead of time they don't like [TS]

01:02:31   supporting the enterprise the thing the [TS]

01:02:33   enterprise values is like price [TS]

01:02:34   performance they don't care about [TS]

01:02:35   elegance and Apple just doesn't work [TS]

01:02:37   with that and in the enterprise when [TS]

01:02:41   Apple has to do enterprise stuff right [TS]

01:02:42   it has to have servers and things like [TS]

01:02:44   that and Apple can't use its own [TS]

01:02:46   hardware and software to do that stuff [TS]

01:02:47   anymore now that it's ditching the [TS]

01:02:49   Xserve certainly but even before a bunch [TS]

01:02:51   of 1u exurbs apples not running us [TS]

01:02:53   entire business on that they have to use [TS]

01:02:55   products from other vendors other [TS]

01:02:56   vendors who are willing to go into that [TS]

01:02:58   dirty realm of faceless servers that are [TS]

01:03:01   ugly and disgusting commodity hardware [TS]

01:03:03   and stuff that you expect to break and [TS]

01:03:04   stuff like that Apple has to use that to [TS]

01:03:08   run its business just like every other [TS]

01:03:09   business but it doesn't make that stuff [TS]

01:03:11   so it's kind of like oh you know that's [TS]

01:03:12   that other thing I imagine managers at [TS]

01:03:16   Apple who are in charge of these [TS]

01:03:17   divisions they just want this stuff to [TS]

01:03:19   work they don't care about like you're [TS]

01:03:20   using Sun using Linux servers what are [TS]

01:03:23   you using to to route the mail to store [TS]

01:03:24   the mail using EMC storage are you [TS]

01:03:26   making you know they don't want to be [TS]

01:03:29   bothered with details just make it work [TS]

01:03:30   just make it work fast I don't care [TS]

01:03:32   about it because it's not Apple [TS]

01:03:33   technology it's not like the other state [TS]

01:03:34   in the case is bi they say well I don't [TS]

01:03:35   care what you do with that phone just [TS]

01:03:36   make it a cool phone no that's their [TS]

01:03:37   bread and butter we make phones that's [TS]

01:03:39   what we do as a company as Apple as a [TS]

01:03:41   company says doesn't say we make awesome [TS]

01:03:43   servers and we run data centers they [TS]

01:03:45   don't do that at all so they don't [TS]

01:03:46   didn't want to know about it just make [TS]

01:03:47   it work it's just not their strength but [TS]

01:03:50   flipped on the flip side Google that's [TS]

01:03:52   what the company Google is all about [TS]

01:03:54   this is their core competency I think [TS]

01:03:55   beyond like search and advertising what [TS]

01:03:57   they make their money on stuff like that [TS]

01:03:59   the core competency of Google is [TS]

01:04:00   operations data center operations and it [TS]

01:04:03   shows Google has built this massive [TS]

01:04:06   general-purpose infrastructure they run [TS]

01:04:08   their whole company on MapReduce GFS [TS]

01:04:10   BigTable those services were not easy to [TS]

01:04:13   make cost a lot of money took a lot of [TS]

01:04:16   time a lot of really smart people and [TS]

01:04:17   they made them general-purpose so they [TS]

01:04:19   can run their entire business on the on [TS]

01:04:21   those things every kind of product [TS]

01:04:22   from the Duds like Google Wave that [TS]

01:04:24   sucks to the great things like Gmail is [TS]

01:04:26   awesome all built on the same common [TS]

01:04:28   infrastructure of services and they and [TS]

01:04:29   they improve those infrastructure and [TS]

01:04:31   they revise it they do what Apple does [TS]

01:04:32   with its consumer products or apples [TS]

01:04:34   comes out with one iPod and they make it [TS]

01:04:37   better and they make it smaller and they [TS]

01:04:38   have multiple models and they make the [TS]

01:04:39   version two and they make the version [TS]

01:04:40   three and just gets better and better [TS]

01:04:41   and races ahead of everybody Google has [TS]

01:04:42   done that not I guess you could say it's [TS]

01:04:44   not it was search or Gmail stuff like [TS]

01:04:46   that but they do it with their [TS]

01:04:47   infrastructure most importantly GFS a [TS]

01:04:48   version two BigTable didn't exist that [TS]

01:04:51   then you know MapReduce has been revised [TS]

01:04:52   I got over a hundred and fifty different [TS]

01:04:54   versions of how they do the data centers [TS]

01:04:57   and the reason you know this is Google's [TS]

01:04:58   core competency is that they don't tell [TS]

01:05:01   you anything about it they don't talk [TS]

01:05:02   about it they do white papers on these [TS]

01:05:04   things I do white papers and that [TS]

01:05:05   produced in GFS and BigTable but when it [TS]

01:05:08   comes to like revealing their secrets [TS]

01:05:12   they won't tell you how the data center [TS]

01:05:13   works they won't tell you details and [TS]

01:05:14   how they deal with hardware failures and [TS]

01:05:16   how they arrange your infrastructure and [TS]

01:05:17   geographically distributing data centers [TS]

01:05:19   and stuff like that they give you vague [TS]

01:05:20   terms enough for them to brag but that [TS]

01:05:22   is their you know that in their search [TS]

01:05:24   algorithms are their secret and they [TS]

01:05:26   won't tell you that the same way Apple [TS]

01:05:27   won't tell you how it makes you know iOS [TS]

01:05:28   or makes it's great applications and [TS]

01:05:31   this is the biggest difference between [TS]

01:05:33   Apple and Google and I think is Google's [TS]

01:05:35   biggest strengths because Google's going [TS]

01:05:36   to make dud products like Chris [TS]

01:05:38   mentioned wave and or couldn't God knows [TS]

01:05:40   what else they're doing and they're [TS]

01:05:41   going to make good products but they're [TS]

01:05:42   all going to be built on a big solid [TS]

01:05:44   foundation the same way Apple is going [TS]

01:05:45   to make good applications in bed but [TS]

01:05:48   they're all going to be built on a solid [TS]

01:05:49   foundation of Apple understands hardware [TS]

01:05:50   and software integration use your [TS]

01:05:52   interface design all that stuff and this [TS]

01:05:55   is I think the big sort of schism [TS]

01:05:58   between the two companies and the [TS]

01:05:59   biggest chasm between Google anyone else [TS]

01:06:00   because other companies even if they're [TS]

01:06:02   in this business don't consider that [TS]

01:06:05   data center operations general-purpose [TS]

01:06:06   infrastructure stuff to be like the most [TS]

01:06:09   important thing they do and Google with [TS]

01:06:11   its money but it's time with this effort [TS]

01:06:12   with this manpower has shown that [TS]

01:06:14   products come and go but the [TS]

01:06:16   infrastructure is what you build your [TS]

01:06:17   company on and they continue to build [TS]

01:06:20   and revise infrastructure to be ready [TS]

01:06:21   for any product that anyone comes up [TS]

01:06:22   with to support it to have those things [TS]

01:06:25   we talk about reliability performance [TS]

01:06:26   access everything well I think I think I [TS]

01:06:29   think it's time to invoke Godwin's law [TS]

01:06:32   or Godwin's law of these shows which is [TS]

01:06:34   the north carolina apple day [TS]

01:06:36   Center I get the pressed want to think [TS]

01:06:38   about that because it's like it's like [TS]

01:06:40   giving a you know a machine gun to a [TS]

01:06:41   baby yeah you know this big datacenter [TS]

01:06:44   Apple what do you know Apple dot running [TS]

01:06:46   big day nice I was like I say well we [TS]

01:06:47   run you know the biggest music store in [TS]

01:06:49   the world and we do this it's just a [TS]

01:06:50   different category of stuff but the [TS]

01:06:52   store business is a lot of it is [TS]

01:06:54   read-only data distributed on CD ends [TS]

01:06:57   it's very different than running an [TS]

01:06:58   interactive web application and they [TS]

01:07:00   have nowhere near the infrastructure [TS]

01:07:02   expertise and systems to support generic [TS]

01:07:06   applications that Google does so how did [TS]

01:07:08   it get it oh the first thing they have [TS]

01:07:10   to do is figure out that this is their [TS]

01:07:12   problem they don't they've they don't [TS]

01:07:16   have this as a core competency and maybe [TS]

01:07:17   you can't be good at both I would my [TS]

01:07:19   last little bit here is the heading is [TS]

01:07:21   Paradise Lost and think back to five [TS]

01:07:24   years ago six years ago before the [TS]

01:07:26   iPhone certainly you know maybe even [TS]

01:07:28   before the iPod or around that time the [TS]

01:07:30   dream that the tech nerd dream was who [TS]

01:07:33   can have Apple hardware and software and [TS]

01:07:35   Google online services remember when [TS]

01:07:37   they had Eric Schmidt on the board and [TS]

01:07:38   we joined the board it's like boy this [TS]

01:07:40   is a great relationship because Apple [TS]

01:07:41   makes the best right you consumer [TS]

01:07:43   devices they make awesome software and I [TS]

01:07:45   love their apps and everything I love [TS]

01:07:46   their OS and Google Google has that [TS]

01:07:48   great search and they do great online [TS]

01:07:49   stuff the two of these guys together it [TS]

01:07:51   would be synergy but instead what has [TS]

01:07:54   actually happened is that both of the [TS]

01:07:55   businesses have sort of aggressively [TS]

01:07:56   expanded into each other's turf and now [TS]

01:07:58   we have a situation where Apple sucks at [TS]

01:08:00   Google's business Apple can't do servers [TS]

01:08:02   operations or anything like that [TS]

01:08:03   and Google sucks at Apple's business [TS]

01:08:05   Google can't do user interfaces consumer [TS]

01:08:07   hardware software UI all that stuff now [TS]

01:08:09   let's roll back let's go roll back the [TS]

01:08:10   clock a little bit and say let's say [TS]

01:08:12   Google never did Android never did [TS]

01:08:14   Android and they never stepped into that [TS]

01:08:17   space at all and Eric was still on the [TS]

01:08:21   board why wouldn't a police a you know [TS]

01:08:24   what the Google guys really do [TS]

01:08:26   understand operations they really do [TS]

01:08:29   understand you know Jon Syracuse's three [TS]

01:08:32   rules for success ah we're just going to [TS]

01:08:37   do everything we can do to integrate [TS]

01:08:38   with these great services and and you [TS]

01:08:41   know we know Google's going to be around [TS]

01:08:43   so we're just going to fully integrate [TS]

01:08:45   we're going to fully embrace I mean you [TS]

01:08:46   see little hints of that you you know [TS]

01:08:48   iCal kind [TS]

01:08:50   of integrates with Google Calendar and [TS]

01:08:53   address book [TS]

01:08:54   weirdly integrates with Google contact I [TS]

01:08:57   mean you know iPhone kind of supports [TS]

01:09:01   some of the the Gmail stuff so they [TS]

01:09:04   could be a lot better there and clearly [TS]

01:09:07   those are very straightforward solvable [TS]

01:09:09   problems that doesn't take a cultural [TS]

01:09:11   change at Apple those are things that [TS]

01:09:13   just don't well will will support the [TS]

01:09:14   API really well and apples go to doing [TS]

01:09:16   that do you think that is that what's [TS]

01:09:19   stopping it is that why they're not [TS]

01:09:21   embracing it or is it is it the whole [TS]

01:09:22   thing that happened with Microsoft where [TS]

01:09:24   they said never again will we be tied to [TS]

01:09:27   another external company that we we [TS]

01:09:29   can't control I think it's just that the [TS]

01:09:32   the philosophy of independence of not [TS]

01:09:34   relying on outsiders that is serve them [TS]

01:09:36   so very well in all other aspects of [TS]

01:09:39   their business they can't they can't [TS]

01:09:41   break from for this other aspect they [TS]

01:09:43   saying well it's worked out great for [TS]

01:09:44   everything else we've ever done why [TS]

01:09:45   shouldn't also work out great and online [TS]

01:09:47   and maybe it's difficult to have a [TS]

01:09:49   company where you're of two minds about [TS]

01:09:51   something we're in this realm we have to [TS]

01:09:53   cooperate and be open or we have to rely [TS]

01:09:56   on Google like if they're going to rely [TS]

01:09:57   on Google to the extent that I don't [TS]

01:09:59   think you know Apple didn't even like [TS]

01:10:00   rely on Google for maps for the phone [TS]

01:10:01   they said we got to get our own map [TS]

01:10:03   company let's buy that map come let's [TS]

01:10:04   get their map dated we got to get off [TS]

01:10:05   google map but they don't like relying [TS]

01:10:06   on Google research we got to do this [TS]

01:10:08   thing with Bing to try to keep Google on [TS]

01:10:09   its toes they don't like relying on [TS]

01:10:11   outsiders but in an online world and [TS]

01:10:14   online services you absolutely have to [TS]

01:10:16   not just rely on but like it's a [TS]

01:10:19   relationship it's 100% integration no [TS]

01:10:21   one with the exception possibly Facebook [TS]

01:10:22   which I hate by the way that could be [TS]

01:10:23   another show no one is an island you [TS]

01:10:25   have to integrate with other people you [TS]

01:10:27   have to cooperate yes that means that [TS]

01:10:28   you rely on them but then they rely on [TS]

01:10:30   you too it becomes a symbiotic [TS]

01:10:31   relationship you can't go it alone and [TS]

01:10:33   it's kind of it's horrible that we had [TS]

01:10:36   the situation where we had Google who [TS]

01:10:37   was great and online and Apple that was [TS]

01:10:38   great [TS]

01:10:39   it consumer electronics and UI and it [TS]

01:10:41   seems like you guys just get together [TS]

01:10:43   you can you know work together but you [TS]

01:10:45   know they didn't they instead they [TS]

01:10:47   decided they each wanted to do [TS]

01:10:48   everything and they each do each other's [TS]

01:10:49   business badly I maybe it's the case [TS]

01:10:53   that if one of them had gotten bigger [TS]

01:10:54   than the other and they had bought each [TS]

01:10:56   other like Apple buys Google Google buy [TS]

01:10:57   his Apple back in the day you'd say well [TS]

01:10:59   finally it's the best of both worlds [TS]

01:11:01   it's chocolate and peanut butter we get [TS]

01:11:02   everything we need [TS]

01:11:03   eat in one company but it seems like [TS]

01:11:05   maybe the philosophy of one company or [TS]

01:11:07   the other would come to dominate the [TS]

01:11:09   other so if it was Google buying Apple [TS]

01:11:10   eventually the vertical integration and [TS]

01:11:12   attention to user interface detail and [TS]

01:11:14   everything would disappear because [TS]

01:11:15   Google's philosophy that serves them [TS]

01:11:17   well online would overwhelm the [TS]

01:11:19   philosophy the serves Apple well and [TS]

01:11:20   it's realm or vice versa that Apple will [TS]

01:11:22   buy Google and then try to amplify it [TS]

01:11:24   and say yeah well Google is not going to [TS]

01:11:26   be a good net citizen anymore because we [TS]

01:11:28   want to be our own we want to control [TS]

01:11:29   everything we don't rely on anybody else [TS]

01:11:31   so it's just a bad situation I think the [TS]

01:11:34   solution is either the easy solutions [TS]

01:11:36   are stick to what you're good at and if [TS]

01:11:39   that's too pessimistic you say well if [TS]

01:11:41   we stick to what we're good at we would [TS]

01:11:42   never grow growth means becoming good to [TS]

01:11:44   other things well if you want to become [TS]

01:11:45   good at other things then you have to [TS]

01:11:47   figure out some way to have two ideas in [TS]

01:11:49   your mind at the same time within you [TS]

01:11:51   know the the fictional brain of the [TS]

01:11:52   company do what's best for your consumer [TS]

01:11:56   products and your user interfaces and [TS]

01:11:58   your desktop stuff here but when it [TS]

01:11:59   comes to online do like Google does more [TS]

01:12:02   or less and you can't you can't have one [TS]

01:12:05   philosophy for the whole company because [TS]

01:12:06   the businesses are just too different [TS]

01:12:09   there's a couple things that scroll by [TS]

01:12:11   in the chat room then I want to address [TS]

01:12:12   before we wrap this up okay where was [TS]

01:12:15   one of them so some someone was saying [TS]

01:12:17   that uh I said that Google's cruddy it [TS]

01:12:19   consumer electronics of stuff and [TS]

01:12:21   someone mentioned that there is actually [TS]

01:12:23   doing better in the foam realm phone [TS]

01:12:24   realm in terms of social and syncing and [TS]

01:12:27   I would agree because that's the [TS]

01:12:28   intersection between you know the [TS]

01:12:30   consumer device and the OS which Apple [TS]

01:12:32   does really well but once you start [TS]

01:12:33   getting into the realm of synchronizing [TS]

01:12:36   contacts or having interfaces with other [TS]

01:12:38   network services Google does that better [TS]

01:12:40   or pom for that matter pom you turn on [TS]

01:12:41   the palm phone you enter your [TS]

01:12:42   information it will suck down everything [TS]

01:12:44   from every other service and integrated [TS]

01:12:45   into a unified inbox and the server is [TS]

01:12:47   canonic and all that stuff as soon as [TS]

01:12:49   even in the Apple's devices that are [TS]

01:12:50   awesome as soon as you touch the online [TS]

01:12:52   realm other companies superior [TS]

01:12:54   philosophy serves them better there and [TS]

01:12:57   gives a better experience to the user or [TS]

01:12:59   like people love the Google phones where [TS]

01:13:00   you get a new Google phone you just type [TS]

01:13:02   in your your Google ID and password and [TS]

01:13:04   boom everything you want is there and [TS]

01:13:06   that's a demo that I think Apple would [TS]

01:13:08   love to give but give but they don't [TS]

01:13:09   understand to make that happen you have [TS]

01:13:11   to be like Google in that realm yeah [TS]

01:13:13   some of the people in a chat room would [TS]

01:13:14   they were saying John that [TS]

01:13:16   well you know what what doesn't work [TS]

01:13:18   with the iOS integration what's not [TS]

01:13:21   what's broken for you what's and I did I [TS]

01:13:23   didn't didn't mean to imply that it [TS]

01:13:25   doesn't work it just again I used an [TS]

01:13:28   Android phone for a long time and you [TS]

01:13:30   you give it your username and password [TS]

01:13:32   and everything is there and it yeah sure [TS]

01:13:35   maybe you don't want everything to be [TS]

01:13:36   there but you can turn things off but it [TS]

01:13:39   the integration is seamless and it's [TS]

01:13:41   it's across all apps it's across the [TS]

01:13:43   whole OS and again yeah I mean it that [TS]

01:13:46   might be more than Apple would want to [TS]

01:13:47   do and they've they've done a good job [TS]

01:13:49   of making things integrate but they [TS]

01:13:52   really they really could do more I feel [TS]

01:13:55   like and I really wish there was a world [TS]

01:13:57   where Google never started stepping on [TS]

01:14:01   Apple stuff and vice versa because I [TS]

01:14:03   think the two of them together just [TS]

01:14:05   content that what they were doing would [TS]

01:14:07   would have been better for us as [TS]

01:14:08   consumers all right maybe it wouldn't [TS]

01:14:11   have been better maybe they would have [TS]

01:14:12   just computed on something else but it's [TS]

01:14:13   clear where each company's strengths and [TS]

01:14:16   weaknesses are and it's a shame that [TS]

01:14:17   they both want to do full stack they [TS]

01:14:19   just want to be want to do everything [TS]

01:14:21   themselves it's is an advantage to Apple [TS]

01:14:23   mostly at this point because you can [TS]

01:14:24   take your Apple phone and connect to [TS]

01:14:26   Google's services with it even if you're [TS]

01:14:28   just using Safari like my email [TS]

01:14:30   application on my iPod touch I use [TS]

01:14:32   Safari with the Gmail interface I don't [TS]

01:14:35   use Apple's Mail app because I find the [TS]

01:14:36   web as cruddy as it is I find the web [TS]

01:14:39   app interface the Gmail superior to [TS]

01:14:41   trying to do IMAP or pop to my gigantic [TS]

01:14:44   email which just has crushed many a [TS]

01:14:46   desktop email client how gigantic is it [TS]

01:14:48   one I don't think it's even that big [TS]

01:14:50   it's only a couple gigabytes and but I [TS]

01:14:52   get a lot of I get a lot of mail bus I'm [TS]

01:14:53   a lot on a lot of mailing lists and I [TS]

01:14:55   have a lot of labels you just I need [TS]

01:14:57   full access to the Gmail interface to [TS]

01:14:59   deal with that if it has to download all [TS]

01:15:01   those messages I'll be waiting around [TS]

01:15:02   forever for it to download whereas Gmail [TS]

01:15:04   just shows me the screen and you know [TS]

01:15:06   the server has already got them it just [TS]

01:15:07   sent me the summaries I didn't have to [TS]

01:15:08   wait for the entire messages to be [TS]

01:15:10   downloaded locally I don't know it's [TS]

01:15:13   whatever the problem is I have not have [TS]

01:15:15   found desktop application mail [TS]

01:15:17   application that can handle my volume of [TS]

01:15:20   email and my IMAP and all my labels with [TS]

01:15:22   Gmail as successfully as just using the [TS]

01:15:24   web interface see for me I'm so [TS]

01:15:27   sensitive to a bad [TS]

01:15:29   user experience that Gmail is completely [TS]

01:15:33   unusable for me I I never use it I need [TS]

01:15:38   to me if I mail app I mean that's not [TS]

01:15:42   the best app either I like it but it's [TS]

01:15:44   it's not the most amazing app either but [TS]

01:15:47   it's so far and above better of a user [TS]

01:15:51   experience for me I probably don't get [TS]

01:15:53   as much I get I get a lot of mail but [TS]

01:15:55   probably it sounds like you get even [TS]

01:15:56   more I still use it and even if it's [TS]

01:15:59   slower I'd rather have it be slower and [TS]

01:16:01   and work the way it works then have to [TS]

01:16:03   use the Gmail and and for me it's so bad [TS]

01:16:06   that like if mail app stops responding [TS]

01:16:08   for some reason once in a while you know [TS]

01:16:10   there IMAP gateway is offline or [TS]

01:16:12   something I just won't check mail I [TS]

01:16:13   won't I would I never never even occurs [TS]

01:16:15   to me to use the Gmail interface it's so [TS]

01:16:18   bad like for me that would be like I'm [TS]

01:16:20   stranded at an airport in the only way I [TS]

01:16:22   can send an email is to use the Gmail [TS]

01:16:25   interface like then I might might use it [TS]

01:16:27   you you might be converted yet because I [TS]

01:16:28   used to be you I was a hardcore desktop [TS]

01:16:32   email client user I was Claire's email [TS]

01:16:34   where was my first love and then yeah [TS]

01:16:35   entourage and then I'm on the outlook [TS]

01:16:37   which I have to use for work because of [TS]

01:16:39   exchanger but I have all these things on [TS]

01:16:40   my local computer too and I was I said [TS]

01:16:42   there's no way I'll ever use a web [TS]

01:16:43   interface melih always use a desktop [TS]

01:16:45   client and without making a conscious [TS]

01:16:47   decision I slowly sort of just drifted [TS]

01:16:50   over to the web interface and I agree [TS]

01:16:53   that it's worse than the desktop [TS]

01:16:54   interface in many ways but the ways it [TS]

01:16:56   is superior just one out instantly its [TS]

01:16:58   members are the cool board commands and [TS]

01:16:59   stuff I do I do [TS]

01:17:01   server-side rules was that was the big [TS]

01:17:03   one though because I hated having to [TS]

01:17:04   keep rules updated because I get so much [TS]

01:17:06   mail a lot of it is mailing lists my [TS]

01:17:07   like it's so much of it it all has to be [TS]

01:17:09   routed like very little lands in my [TS]

01:17:10   inbox inbox everything is routed [TS]

01:17:12   somewhere sometimes multiple ear outed [TS]

01:17:13   or auto-reply doing lots of complicated [TS]

01:17:15   stuff going on there and doing that in [TS]

01:17:18   seven different desktop clients killed [TS]

01:17:19   me and then if I was over someone else's [TS]

01:17:21   house I couldn't check my mail there if [TS]

01:17:22   I looked it in the web interface things [TS]

01:17:24   wouldn't get routed right so I just put [TS]

01:17:25   all the rules on the server and then the [TS]

01:17:27   clients just reflect what the server has [TS]

01:17:29   already done because of the way Google [TS]

01:17:31   does its email with the IMAP and the [TS]

01:17:33   labels and everything it's not a good [TS]

01:17:34   fit for desktop clients and if I try to [TS]

01:17:36   use a desktop client with my Gmail like [TS]

01:17:38   I'll move a message but then it won't it [TS]

01:17:40   won't show up as moved or it'll be in [TS]

01:17:41   both places or I'll market [TS]

01:17:43   red but then it will not be read or be [TS]

01:17:45   read in one folder but not on the other [TS]

01:17:46   that mismatch between online in the [TS]

01:17:49   desktop world it made me maybe make a [TS]

01:17:52   choice [TS]

01:17:52   it's like what you're going to are the [TS]

01:17:54   advantage of online enough to keep you [TS]

01:17:55   into that thing are you going to fight [TS]

01:17:56   it on the on the desktop and I just I [TS]

01:17:58   just gave in and I made the Gmail web [TS]

01:18:00   interface my main interface to email and [TS]

01:18:03   that's how I do everything I still use [TS]

01:18:04   desktop clients I use it at work I use [TS]

01:18:06   them at home too and I use it at home [TS]

01:18:08   mostly so that I have all my email in a [TS]

01:18:10   local cop because I still do have that [TS]

01:18:12   paranoia so I always have I don't I [TS]

01:18:14   don't I map from Gmail I pop from Gmail [TS]

01:18:16   so all my mail is on my computer and [TS]

01:18:18   backed up 50 times in blah blah blah [TS]

01:18:20   from the backup episode but my main [TS]

01:18:23   interface to email is with Gmail and [TS]

01:18:26   maybe eventually you will come around to [TS]

01:18:29   that as well it really it really depends [TS]

01:18:30   it depends on how much I don't know if [TS]

01:18:33   you do everything from a home office [TS]

01:18:34   maybe you don't the move around as much [TS]

01:18:35   but if you have to even just go to home [TS]

01:18:36   and work and deal with that and you want [TS]

01:18:38   to like look at your personal email from [TS]

01:18:40   home having a weapon from work rather [TS]

01:18:42   having a web interface is nice that was [TS]

01:18:44   actually you've identified the last time [TS]

01:18:46   that I used a web interface for mail and [TS]

01:18:50   I'm fairly sure this is before Gmail [TS]

01:18:53   existed because I certainly would have [TS]

01:18:55   used Gmail or at least it was there was [TS]

01:18:58   there must have been a reason like maybe [TS]

01:19:00   I was always using a domain and I didn't [TS]

01:19:02   didn't want to use a pure Gmail before [TS]

01:19:04   Google Apps but I worked at a very large [TS]

01:19:06   telecommunications company I had to use [TS]

01:19:10   their windows you know 2000 was brand [TS]

01:19:13   new had to use that machine and used a [TS]

01:19:17   web mail client just so that I could do [TS]

01:19:20   email but it was like one where you [TS]

01:19:21   could host your own domain with them [TS]

01:19:24   they would give you a web interface and [TS]

01:19:27   you could use that to send mail and of [TS]

01:19:29   course at home I had everything popping [TS]

01:19:31   down that was only storms those are the [TS]

01:19:35   worst interfaces where it's just some [TS]

01:19:36   random ISP or something is horrible [TS]

01:19:39   because it just goes to show like web [TS]

01:19:41   mail interfaces are hard to do and [TS]

01:19:43   Google is among the best in class and if [TS]

01:19:45   some random company tries to do it you [TS]

01:19:47   don't want to use it up because I have [TS]

01:19:48   the same thing for you know various ISPs [TS]

01:19:51   or small companies that have given me [TS]

01:19:53   email but I have to use their web [TS]

01:19:54   interface and you just want to shoot [TS]

01:19:55   yourself because those are you know [TS]

01:19:56   so you guys are not Google you're not [TS]

01:19:58   doing a good job that even if it's fast [TS]

01:19:59   and everything that's always just ugly [TS]

01:20:00   the worst was for Microsoft's of course [TS]

01:20:02   Outlook Web Access do you remember that [TS]

01:20:04   oh yeah gosh I was terrible that was [TS]

01:20:06   just hideous that was like the worst of [TS]

01:20:08   all possible worlds it was you know at [TS]

01:20:10   least at one Apple trust ate the desktop [TS]

01:20:12   applications they do a classy job on it [TS]

01:20:14   that was just some web access was you [TS]

01:20:16   know one more thing we went by in the [TS]

01:20:18   chat back someone had to be in their [TS]

01:20:20   bonnet about all the problems that Gmail [TS]

01:20:22   and Dropbox have had the drop off ones [TS]

01:20:25   they were mentioning was that back in [TS]

01:20:26   the day Dropbox didn't understand the [TS]

01:20:28   Mac metadata very well so if you through [TS]

01:20:30   an application bundle into there and you [TS]

01:20:32   synced it up on another machine the [TS]

01:20:33   application wouldn't run because it [TS]

01:20:34   screw up the permissions or didn't [TS]

01:20:35   handle the Mac metadata correctly you [TS]

01:20:37   know all the problems that yeah discs [TS]

01:20:38   are whereas i disk for all its slowness [TS]

01:20:41   and evil and ridiculousness [TS]

01:20:42   got 100% of the mac metadata because you [TS]

01:20:45   know it's Apple doing it that's the [TS]

01:20:46   number one priority and any file you can [TS]

01:20:48   put anywhere you should be able to put [TS]

01:20:49   on an eye disk and have it show up [TS]

01:20:50   exactly the same on another computer [TS]

01:20:52   when you pull it up on the eye disk and [TS]

01:20:54   what I would and ng mail out is to like [TS]

01:20:57   Gmail losing mail or people having [TS]

01:20:59   problems with the online services is [TS]

01:21:00   what I would say about those two things [TS]

01:21:01   one on the Dropbox problem with with the [TS]

01:21:05   Mac mandate and everything that that [TS]

01:21:06   difference in philosophy is part of why [TS]

01:21:08   Dropbox is better and in the online [TS]

01:21:11   world it's better to get a solution for [TS]

01:21:13   80% of the people on there and just get [TS]

01:21:16   it out the door and what Dropbox found [TS]

01:21:18   is that yeah all right [TS]

01:21:20   we don't work with every file we don't [TS]

01:21:21   understand all your metadata but people [TS]

01:21:23   also want to do is throw a little file [TS]

01:21:24   in there there's like a plain file a zip [TS]

01:21:26   file a JPEG whatever the heck it is and [TS]

01:21:28   have it show up someplace else and [TS]

01:21:29   having to be fast reliable and you know [TS]

01:21:32   access to it and everywhere in every [TS]

01:21:33   operating system plus a web interface [TS]

01:21:35   that's more important than oh you drop a [TS]

01:21:37   little bit of lemon remember the 80% [TS]

01:21:40   solution it and you have to do that in [TS]

01:21:42   the online world that's how you get [TS]

01:21:43   ahead in online you don't don't let [TS]

01:21:45   perfect be the enemy of good and if you [TS]

01:21:47   chase perfect you end up with something [TS]

01:21:49   like I disc you've just completely lost [TS]

01:21:50   and on a gmail reliability thing [TS]

01:21:52   Gmail's big out is always what are you [TS]

01:21:54   paying for this thing we're giving you [TS]

01:21:56   you know tremendous bandwidth and [TS]

01:21:57   storage gigabytes of storage memory when [TS]

01:21:59   they came out they said we're gonna give [TS]

01:22:00   you two gigs of email storage people [TS]

01:22:01   thought they were kidding [TS]

01:22:02   Apple was like a 20 Meg's you paid a [TS]

01:22:04   hundred dollars a year for like 20 Meg's [TS]

01:22:05   or whatever it was two hundred Meg's [TS]

01:22:06   maybe at that point and Google said [TS]

01:22:08   here's two gigabytes for free and now [TS]

01:22:10   it's up like [TS]

01:22:10   seven or whatever the heck is that [TS]

01:22:12   Gmail's always got that out they said [TS]

01:22:15   this isn't you're not it's a free [TS]

01:22:16   service you're not even paying for and [TS]

01:22:18   you see the services the gmail charges [TS]

01:22:20   for like that whatever is Gmail [TS]

01:22:21   applications for businesses where you [TS]

01:22:22   get your own domain and whatever people [TS]

01:22:24   complain like crazy about that because I [TS]

01:22:26   say it's worse than the public interface [TS]

01:22:28   like it's less reliable it's slower it's [TS]

01:22:30   crappier and they pay for it and it just [TS]

01:22:32   burns them that that Gmail for [TS]

01:22:34   businesses is so horrible when the Gmail [TS]

01:22:36   for the public I mean I don't for me to [TS]

01:22:38   tell whether Gmail who businesses is [TS]

01:22:39   worse then the Gmail for the public or [TS]

01:22:42   it's just simply the value of the fact [TS]

01:22:43   once they start paying for they think it [TS]

01:22:44   should be better so you know you may say [TS]

01:22:47   it's good or bad but any problem the [TS]

01:22:49   Gmail haves I always think I've used [TS]

01:22:51   Gmail for so many years and gotten so [TS]

01:22:53   much value out of and I've not paid one [TS]

01:22:54   red cent to them and I don't even see [TS]

01:22:56   whatever ads I think they're trying to [TS]

01:22:57   show me so I feel like I'm getting the [TS]

01:22:58   better side of that deal as long as you [TS]

01:23:00   protect yourself as I am with having [TS]

01:23:02   local copies of all your mail and [TS]

01:23:03   everything I think that's a you know [TS]

01:23:05   that's a good bargain and it's why Gmail [TS]

01:23:08   gets away with having a few outages here [TS]

01:23:10   and there and why MobileMe does not get [TS]

01:23:13   away with it and shouldn't well well [TS]

01:23:15   said this is a heavy-duty topic I didn't [TS]

01:23:18   know it was gonna be such a heavy-duty [TS]

01:23:19   topic when I picked it yeah it's [TS]

01:23:23   upsetting when you know a company does [TS]

01:23:25   one thing so well to something else so [TS]

01:23:27   poorly next week I think we should do [TS]

01:23:31   the comments one yeah you always have [TS]

01:23:35   the choice I oh I just I just made it [TS]

01:23:36   I just made it comment you just like to [TS]

01:23:39   tell people what's gonna come I think [TS]

01:23:41   I'm gonna look forward to see don't [TS]

01:23:44   don't give in to the demands of users [TS]

01:23:45   and listeners see that's the topic isn't [TS]

01:23:48   it you'll say I think I'd be surprised [TS]

01:23:51   no but I mean that that very statement [TS]

01:23:52   that you made is the topic [TS]

01:23:54   don't giving in to listeners and users [TS]

01:23:57   by allowing time back online that was [TS]

01:23:59   one of the first topics of putting there [TS]

01:24:00   because a lot of your early shows with [TS]

01:24:02   your first couple shows with Marco and a [TS]

01:24:04   couple of early talk shows where you [TS]

01:24:05   talked about that a lot of it was about [TS]

01:24:07   what it's like to have a presence online [TS]

01:24:09   and what kind of feedback you like [TS]

01:24:12   getting I don't like getting what the [TS]

01:24:13   value of it is and then it cut into the [TS]

01:24:15   whole wide group doesn't have comments [TS]

01:24:16   on his blog and mark our way then about [TS]

01:24:18   why he doesn't blog about tech topics so [TS]

01:24:20   we waited a little long to get to it but [TS]

01:24:22   I think [TS]

01:24:24   a lot to talk about next week alright [TS]

01:24:25   John have a great week have a great [TS]

01:24:27   weekend now you do thanks everybody for [TS]

01:24:30   tuning in you can hear previous episodes [TS]

01:24:32   of this show and others at five-by-five [TS]

01:24:35   TV and we'd love it if you would [TS]

01:24:37   consider rating the show in itunes [TS]

01:24:40   somebody I think did just a to bug John [TS]

01:24:43   gave a really positive review and then a [TS]

01:24:45   one-star rating now what they did John [TS]

01:24:49   they did I got the joke it's clever cool [TS]

01:24:54   but don't do that give us the good [TS]

01:24:57   ratings because it helps new people find [TS]

01:24:58   out about the show we want to say thanks [TS]

01:25:00   to source Fitz calm and don't forget to [TS]

01:25:02   go to audible podcast.com slash [TS]

01:25:05   hypercritical to get your free audiobook [TS]

01:25:07   and two-week trial and and that's it so [TS]

01:25:11   thanks John we'll see you next week all [TS]

01:25:15   right bye [TS]

01:25:25   you [TS]