Hypercritical

00:00:02 ◼   ► you're listening to hypercritical a [TS]

00:00:04 ◼   ► weekly talkshow ruminating on exactly [TS]

00:00:06 ◼   ► what is wrong in the world of Apple and [TS]

00:00:08 ◼   ► related technologies and businesses [TS]

00:00:10 ◼   ► nothing is so perfect that my co-host [TS]

00:00:13 ◼   ► John siracusa cannot complain about it [TS]

00:00:15 ◼   ► sometimes I complain too I'm Dan [TS]

00:00:17 ◼   ► Benjamin and that we would like to thank [TS]

00:00:20 ◼   ► our two sponsors audible podcast.com [TS]

00:00:24 ◼   ► source Fitz calm will tell you more [TS]

00:00:26 ◼   ► about those as the show goes on we'd [TS]

00:00:29 ◼   ► also like to say thanks to photo case [TS]

00:00:30 ◼   ► calm a new photography market place for [TS]

00:00:33 ◼   ► creative stock photos start your love [TS]

00:00:35 ◼   ► affair with photo case now you can use [TS]

00:00:37 ◼   ► five by five is a coupon code and you [TS]

00:00:40 ◼   ► will save 15% on your purchase so thanks [TS]

00:00:43 ◼   ► to photo case calm how are you John I'm [TS]

00:00:48 ◼   ► pretty good it's good to be back here in [TS]

00:00:50 ◼   ► the virtual studio with you it's been a [TS]

00:00:52 ◼   ► long week my finger is much better [TS]

00:00:54 ◼   ► that's good [TS]

00:00:56 ◼   ► did you talk about that on other shows [TS]

00:00:58 ◼   ► no just your just this show all right [TS]

00:01:01 ◼   ► well I'm like we need to go into it in [TS]

00:01:02 ◼   ► too much detail but you could post some [TS]

00:01:04 ◼   ► disgusting pictures for the fans of the [TS]

00:01:06 ◼   ► trust me I'm too embarrassed to do that [TS]

00:01:08 ◼   ► and we don't we'll just yeah we'll move [TS]

00:01:11 ◼   ► on alright oh we get a lot of feedback [TS]

00:01:15 ◼   ► about about this segment of the show the [TS]

00:01:18 ◼   ► follow-up segment we get more feedback [TS]

00:01:20 ◼   ► about this than most of the topics it [TS]

00:01:23 ◼   ► just seems that way I think was it's [TS]

00:01:24 ◼   ► like it's like 50/50 split some people [TS]

00:01:26 ◼   ► like it for the same reasons that I like [TS]

00:01:28 ◼   ► it and some people don't like it for the [TS]

00:01:29 ◼   ► same reasons that I think you don't like [TS]

00:01:31 ◼   ► oh I do listen that's the thing I do [TS]

00:01:33 ◼   ► like it [TS]

00:01:34 ◼   ► I love the fuck I could do a hole I [TS]

00:01:36 ◼   ► could do every show could be a follow up [TS]

00:01:38 ◼   ► on the previous show I think we'd be do [TS]

00:01:39 ◼   ► fine that would be the talk show then [TS]

00:01:41 ◼   ► right it's just everything is talking [TS]

00:01:44 ◼   ► about what you talked about before and [TS]

00:01:45 ◼   ► you go around in circles and other [TS]

00:01:46 ◼   ► people just want us to get to the main [TS]

00:01:47 ◼   ► meat of the show right like immediately [TS]

00:01:49 ◼   ► but it's not it's not how I operate you [TS]

00:01:51 ◼   ► got a circle back I like it no I for the [TS]

00:01:54 ◼   ► record I have no problem with the follow [TS]

00:01:56 ◼   ► up John [TS]

00:01:56 ◼   ► I like the fall so let's get to it do it [TS]

00:02:00 ◼   ► so last week we did know iLife is an [TS]

00:02:02 ◼   ► island a medium amount of feedback about [TS]

00:02:05 ◼   ► this I got a lot of feedback about this [TS]

00:02:07 ◼   ► from people who I know personally like [TS]

00:02:09 ◼   ► my relatives and wife and everything [TS]

00:02:12 ◼   ► because [TS]

00:02:13 ◼   ► they are annoyed by it in the same way [TS]

00:02:16 ◼   ► that I am right now [TS]

00:02:17 ◼   ► and one bit of information that I didn't [TS]

00:02:19 ◼   ► talk about was something that has [TS]

00:02:21 ◼   ► bothered me for so long that I guess I [TS]

00:02:22 ◼   ► forgotten about it even if you ignore [TS]

00:02:26 ◼   ► the server or the cloud or whatever else [TS]

00:02:29 ◼   ► if you just have a single Mac even just [TS]

00:02:31 ◼   ► like Apple seems to want you to have but [TS]

00:02:34 ◼   ► you have multiple accounts on it even [TS]

00:02:36 ◼   ► that very small sharing scenario Apple's [TS]

00:02:39 ◼   ► apps kind of fall down because you're [TS]

00:02:41 ◼   ► supposed to you know switch from one [TS]

00:02:42 ◼   ► user to the other and keep your own [TS]

00:02:44 ◼   ► accounts and keep your stuff separate [TS]

00:02:45 ◼   ► which is great and everything but then [TS]

00:02:47 ◼   ► you have a single Mac and if one [TS]

00:02:49 ◼   ► person's log into their account they [TS]

00:02:50 ◼   ► can't connect the camera to pull the [TS]

00:02:51 ◼   ► pictures off of it because our iPhoto [TS]

00:02:53 ◼   ► libraries and the other person's account [TS]

00:02:55 ◼   ► the thing that drove me nuts about fast [TS]

00:02:57 ◼   ► user switching way back when they first [TS]

00:03:00 ◼   ► introduced it in 2003 was that if you [TS]

00:03:03 ◼   ► have a husband and wife and who share a [TS]

00:03:04 ◼   ► Mac what's in their house you both need [TS]

00:03:07 ◼   ► to type your password to switch accounts [TS]

00:03:09 ◼   ► you can't just like say okay if I'm not [TS]

00:03:12 ◼   ► logged into my account I give permission [TS]

00:03:13 ◼   ► to automatically switch to this other [TS]

00:03:15 ◼   ► person's account and vice versa and so [TS]

00:03:17 ◼   ► here we are you know it makes fast user [TS]

00:03:19 ◼   ► switching it puts more of a barrier on [TS]

00:03:22 ◼   ► it I'm always trying to convince people [TS]

00:03:23 ◼   ► like my parents and stuff to set up [TS]

00:03:25 ◼   ► separate accounts and I said well why [TS]

00:03:27 ◼   ► don't we just both use the same account [TS]

00:03:28 ◼   ► it's easier because they don't want to [TS]

00:03:29 ◼   ► enter that password they don't wanna [TS]

00:03:30 ◼   ► select from that menu it just puts a [TS]

00:03:31 ◼   ► little you know impediment there but [TS]

00:03:33 ◼   ► once I finally get them over that hurdle [TS]

00:03:34 ◼   ► now what I've done is said okay now you [TS]

00:03:36 ◼   ► just have little islands of media [TS]

00:03:38 ◼   ► because the iLife apps won't share your [TS]

00:03:39 ◼   ► stuff I've done stuff with the user [TS]

00:03:42 ◼   ► shared folder where you can put a [TS]

00:03:43 ◼   ► directory in Mac OS 10 slash users slash [TS]

00:03:45 ◼   ► shared where the permissions are set up [TS]

00:03:48 ◼   ► by default to be friendly to users who [TS]

00:03:52 ◼   ► share the same group and you can put [TS]

00:03:53 ◼   ► some stuff there like my music folders [TS]

00:03:54 ◼   ► and user shared but in general the iLife [TS]

00:03:57 ◼   ► apps and everything Apple does it [TS]

00:04:00 ◼   ► doesn't have any way to share even on a [TS]

00:04:02 ◼   ► single machine so it's even deeper than [TS]

00:04:04 ◼   ► oh I have multiple Macs and I can't [TS]

00:04:06 ◼   ► share or there's no cloud-based thing [TS]

00:04:08 ◼   ► and stuff like that even at the very [TS]

00:04:09 ◼   ► simple level of a single machine with [TS]

00:04:11 ◼   ► two accounts sharing falls down [TS]

00:04:13 ◼   ► I actually filed a bug on that fast user [TS]

00:04:15 ◼   ► switching thing back in 2003 still open [TS]

00:04:17 ◼   ► I guess they're just never going to get [TS]

00:04:19 ◼   ► yeah I I don't up on waiting on that one [TS]

00:04:22 ◼   ► that's a radar three three nine zero [TS]

00:04:25 ◼   ► five one five any Apple you [TS]

00:04:27 ◼   ► or listening go put it out of its misery [TS]

00:04:29 ◼   ► clothes as works as designed or [TS]

00:04:31 ◼   ► something I think it was an enhancement [TS]

00:04:32 ◼   ► request yeah that might be my oldest [TS]

00:04:35 ◼   ► open blog because all my bugs from [TS]

00:04:36 ◼   ► before that I think they finally closed [TS]

00:04:37 ◼   ► out alright um there's one thing that [TS]

00:04:41 ◼   ► just I saw it fly by in the chat room I [TS]

00:04:43 ◼   ► show up saw it fly by and Twitter and I [TS]

00:04:44 ◼   ► think I actually retweeted it but I [TS]

00:04:45 ◼   ► thought it was worth throwing in here as [TS]

00:04:47 ◼   ► a follow up on the iPad stuff from two [TS]

00:04:49 ◼   ► shows ago someone posted something on [TS]

00:04:52 ◼   ► the site called tech inch that I'd never [TS]

00:04:53 ◼   ► heard of before [TS]

00:04:55 ◼   ► Matthew gu a wife and I'm not going to [TS]

00:04:58 ◼   ► try to pronounce and his article was the [TS]

00:05:00 ◼   ► iPad is the microwave oven of computing [TS]

00:05:02 ◼   ► hmm it's a short one page or a little [TS]

00:05:05 ◼   ► thing and it's pretty self-explanatory [TS]

00:05:07 ◼   ► kind of goes into how that you know the [TS]

00:05:09 ◼   ► microwave is this new thing that seemed [TS]

00:05:11 ◼   ► frivolous and it was initially expensive [TS]

00:05:13 ◼   ► and people didn't understand why you [TS]

00:05:14 ◼   ► needed one because you got a 50 [TS]

00:05:15 ◼   ► different ways in the kitchen already [TS]

00:05:16 ◼   ► the heat up food and a lot of the early [TS]

00:05:19 ◼   ► press about microwaves was how you could [TS]

00:05:20 ◼   ► use it to like make an entire meal or [TS]

00:05:22 ◼   ► make a souffle or bake a cake or do all [TS]

00:05:25 ◼   ► these things where they say look it's a [TS]

00:05:27 ◼   ► complete replacement for for another [TS]

00:05:29 ◼   ► oven and we all know how this turned out [TS]

00:05:31 ◼   ► microwaves are not complete replacement [TS]

00:05:33 ◼   ► for other elements but now we all have [TS]

00:05:34 ◼   ► them for some reason even though before [TS]

00:05:36 ◼   ► they were introduced they seem frivolous [TS]

00:05:38 ◼   ► my takeaway from this article is that [TS]

00:05:40 ◼   ► this is certainly what Apple and other [TS]

00:05:42 ◼   ► techies hope the iPad will be and you [TS]

00:05:45 ◼   ► can see a lot of similarities I don't [TS]

00:05:46 ◼   ► think you can make the case convincingly [TS]

00:05:49 ◼   ► now that this has happened [TS]

00:05:51 ◼   ► oh wait wait five years and see it [TS]

00:05:52 ◼   ► pretty much everybody you know has some [TS]

00:05:54 ◼   ► sort of tablet computer just like pretty [TS]

00:05:55 ◼   ► much everybody you know has a PC now [TS]

00:05:57 ◼   ► yeah like a long time for that to happen [TS]

00:05:59 ◼   ► for you to just take a random person off [TS]

00:06:01 ◼   ► the street and say you've got a computer [TS]

00:06:02 ◼   ► right now pretty much everybody does the [TS]

00:06:04 ◼   ► same thing with cell phones went faster [TS]

00:06:06 ◼   ► everyone had a cell phone seemingly [TS]

00:06:07 ◼   ► overnight so we'll see how the tablet [TS]

00:06:09 ◼   ► things do but I really like the analogy [TS]

00:06:10 ◼   ► and so did a lot of other people which [TS]

00:06:11 ◼   ► is why it's being retweeted all over the [TS]

00:06:13 ◼   ► web right now I was surprised to see a [TS]

00:06:16 ◼   ► problem in the chatroom as soon as I [TS]

00:06:17 ◼   ► peeked in the window right after [TS]

00:06:18 ◼   ► retweeting and adding and shown mm-hmm [TS]

00:06:21 ◼   ► the speed of internet immediacy it's all [TS]

00:06:25 ◼   ► about immediacy yeah I've got a little [TS]

00:06:28 ◼   ► mini one from like three shows ago when [TS]

00:06:31 ◼   ► I was complaining about it was the lion [TS]

00:06:33 ◼   ► episode I was complaining about in Snow [TS]

00:06:36 ◼   ► Leopard how they curved the bottom [TS]

00:06:38 ◼   ► corners of the [TS]

00:06:40 ◼   ► the windows and a goodtime player yeah [TS]

00:06:42 ◼   ► chopped off those little pixels yes you [TS]

00:06:44 ◼   ► can get rid of that why can't I see [TS]

00:06:46 ◼   ► those pixels yeah so somebody I forget [TS]

00:06:47 ◼   ► who it was it Pinal but i had in the [TS]

00:06:49 ◼   ► notes for a while someone pointed out [TS]

00:06:50 ◼   ► that you can get rid of those with one [TS]

00:06:52 ◼   ► of those uh pilla stacks where you know [TS]

00:06:55 ◼   ► you the defaults command from the [TS]

00:06:56 ◼   ► command line and what they pointed out [TS]

00:06:58 ◼   ► was not just the hack but this is an [TS]

00:07:00 ◼   ► application which actually have [TS]

00:07:01 ◼   ► installed them had installed forever [TS]

00:07:03 ◼   ► it's a preference pane called seek [TS]

00:07:04 ◼   ► secrets too many secrets yeah and it's [TS]

00:07:07 ◼   ► got it's not cause you own any secrets [TS]

00:07:08 ◼   ► is it it's just called secret is secret [TS]

00:07:10 ◼   ► and it's got a server side component [TS]

00:07:12 ◼   ► that tracks all these little tips all [TS]

00:07:14 ◼   ► these little commands you can type to [TS]

00:07:15 ◼   ► add a little key to some property list [TS]

00:07:17 ◼   ► for an application and since it's [TS]

00:07:19 ◼   ► server-side it's updated frequently so [TS]

00:07:21 ◼   ► you've got this little preference pane [TS]

00:07:22 ◼   ► and you just go to it and you find the [TS]

00:07:24 ◼   ► application you want to know some tweaks [TS]

00:07:26 ◼   ► about it says here's all the list of [TS]

00:07:27 ◼   ► funny tweaks that people have figured [TS]

00:07:29 ◼   ► out and because it's server-side it's [TS]

00:07:31 ◼   ► constantly updating or whatever and I [TS]

00:07:33 ◼   ► didn't even think to look there but if [TS]

00:07:34 ◼   ► you look there for QuickTime Player or [TS]

00:07:35 ◼   ► QuickTime Player Capital X I guess is [TS]

00:07:38 ◼   ► what they're calling these no I / [TS]

00:07:39 ◼   ► QuickTime Player you know it's got a [TS]

00:07:41 ◼   ► little hack for taking rid of the square [TS]

00:07:42 ◼   ► the square corners now I tried it and it [TS]

00:07:44 ◼   ► does cause a whole bunch of cosmetic [TS]

00:07:46 ◼   ► issues at least for me or occasionally [TS]

00:07:48 ◼   ► the window drawers funny and you get [TS]

00:07:49 ◼   ► these little ugly things on it and it [TS]

00:07:52 ◼   ► doesn't get rid of my even bigger [TS]

00:07:53 ◼   ► complaint about that player which is the [TS]

00:07:55 ◼   ► controller that floats over the movie [TS]

00:07:57 ◼   ► but it's something and it shows that [TS]

00:07:59 ◼   ► someone an apple some engineered Apple [TS]

00:08:01 ◼   ► was similarly anal-retentive and said [TS]

00:08:03 ◼   ► what you mean you want me to chop off [TS]

00:08:04 ◼   ► those two pixels like some artist or [TS]

00:08:06 ◼   ► designer said yeah no we want the bottom [TS]

00:08:07 ◼   ► corners around it and he was also [TS]

00:08:09 ◼   ► offended but you know by the principle [TS]

00:08:13 ◼   ► of the matter and everything's up and so [TS]

00:08:15 ◼   ► there it is yeah oh the last one I have [TS]

00:08:19 ◼   ► I don't know this is this I was thinking [TS]

00:08:22 ◼   ► this could be a whole show but I really [TS]

00:08:24 ◼   ► doubt it it's about the iPhone 5 now I [TS]

00:08:27 ◼   ► should actually put this tweet in the [TS]

00:08:28 ◼   ► show notes but back in July of 2010 when [TS]

00:08:31 ◼   ► the antennas stuff was going on it's a [TS]

00:08:33 ◼   ► shame we didn't have the show then [TS]

00:08:34 ◼   ► because I would have had a lot to say [TS]

00:08:35 ◼   ► about the antenna thing I did write [TS]

00:08:36 ◼   ► something about it but I felt like I [TS]

00:08:38 ◼   ► could have expounded well I wanted to do [TS]

00:08:39 ◼   ► the show for the record I wanted to do [TS]

00:08:41 ◼   ► it then yes yes yes yes I just I [TS]

00:08:44 ◼   ► couldn't let that go all right couldn't [TS]

00:08:46 ◼   ► get it together but uh one of my things [TS]

00:08:51 ◼   ► that I was thinking of as this antenna [TS]

00:08:52 ◼   ► thing was going through is [TS]

00:08:54 ◼   ► I phrased it in the form of a question [TS]

00:08:56 ◼   ► is will Apple ever release a phone with [TS]

00:08:58 ◼   ► an unshielded antenna like where you can [TS]

00:09:00 ◼   ► touch the antenna again like that was in [TS]

00:09:04 ◼   ► when all the dust had settled that was [TS]

00:09:06 ◼   ► the question in my mind and it was a [TS]

00:09:07 ◼   ► leading question because my answer was [TS]

00:09:09 ◼   ► no I don't think they'll ever release [TS]

00:09:11 ◼   ► another phone where you can touch the [TS]

00:09:12 ◼   ► antenna like the next design the next [TS]

00:09:13 ◼   ► redesign of the phone yeah do not be an [TS]

00:09:15 ◼   ► antenna that you can touch on it and I [TS]

00:09:18 ◼   ► thought that for a lot of reasons one I [TS]

00:09:20 ◼   ► thought that the ability to touch the [TS]

00:09:22 ◼   ► antenna does make it more susceptible to [TS]

00:09:25 ◼   ► interference than then you know antennas [TS]

00:09:28 ◼   ► that you can't touch simply because you [TS]

00:09:29 ◼   ► can get your body parts closer to it and [TS]

00:09:31 ◼   ► isn't you can't any closer than touching [TS]

00:09:33 ◼   ► right so if it was inside some plastic [TS]

00:09:35 ◼   ► or maybe a couple of millimeters away [TS]

00:09:36 ◼   ► the distance that kind of distance [TS]

00:09:38 ◼   ► counts especially those like you know a [TS]

00:09:40 ◼   ► case between you and the thing or if you [TS]

00:09:42 ◼   ► don't know where the antenna is when you [TS]

00:09:43 ◼   ► can see the antenna and when you can [TS]

00:09:45 ◼   ► touch it in specific places it's you're [TS]

00:09:48 ◼   ► just going to have more problems now [TS]

00:09:49 ◼   ► that doesn't mean that the antenna is [TS]

00:09:50 ◼   ► worse it could be the antenna is better [TS]

00:09:52 ◼   ► than one that it's inside a case and [TS]

00:09:54 ◼   ► touching it really brings it down to the [TS]

00:09:56 ◼   ► same level as an internal antenna or [TS]

00:09:58 ◼   ► maybe doesn't make it as bad we don't [TS]

00:09:59 ◼   ► that's never been settled as far as I'm [TS]

00:10:01 ◼   ► concerned the hole is the antenna better [TS]

00:10:04 ◼   ► and then touching it makes it as bad as [TS]

00:10:06 ◼   ► the competition better and then touching [TS]

00:10:08 ◼   ► it doesn't make it as bad as the [TS]

00:10:09 ◼   ► competition I don't know but the bottom [TS]

00:10:10 ◼   ► line is touching is worse than not [TS]

00:10:14 ◼   ► touching and we just don't know what the [TS]

00:10:16 ◼   ► net effective it is yeah but the real [TS]

00:10:17 ◼   ► reason I think they're going to do it is [TS]

00:10:18 ◼   ► because this whole hubbub over the [TS]

00:10:20 ◼   ► touchable antenna it's just you know a [TS]

00:10:22 ◼   ► PR annoyance for Apple I wouldn't know [TS]

00:10:24 ◼   ► if you've called a P I guess maybe [TS]

00:10:25 ◼   ► that's call it PR disaster because when [TS]

00:10:26 ◼   ► they have to call a press conference to [TS]

00:10:29 ◼   ► settle an issue like that that's raised [TS]

00:10:31 ◼   ► to the level of disaster I think and so [TS]

00:10:34 ◼   ► if only for the reasons they don't want [TS]

00:10:36 ◼   ► to have to deal with that again for the [TS]

00:10:38 ◼   ► iPhone 5 let's just take the issue off [TS]

00:10:40 ◼   ► the table you know hey guys let's find a [TS]

00:10:42 ◼   ► way to put the antenna someplace where [TS]

00:10:44 ◼   ► you can't touch it and then we just [TS]

00:10:46 ◼   ► don't have to talk about this anymore [TS]

00:10:47 ◼   ► and maybe one or two guys will ask oil [TS]

00:10:49 ◼   ► so you put it inside does that mean when [TS]

00:10:51 ◼   ► we could touch it you're now admitting [TS]

00:10:52 ◼   ► it was bad that we could touch it they [TS]

00:10:53 ◼   ► don't have to answer that they can just [TS]

00:10:54 ◼   ► say we think the iPhone 5 is great and [TS]

00:10:56 ◼   ► blah blah blah blah blah I don't think [TS]

00:10:59 ◼   ► that would be an admission of guilt or [TS]

00:11:01 ◼   ► even admitting the iPhone 4 like it [TS]

00:11:04 ◼   ► could be that they put the antenna [TS]

00:11:04 ◼   ► inside and the iPhone caught his worst [TS]

00:11:06 ◼   ► reception in the iPhone 4 because they [TS]

00:11:07 ◼   ► put the end [TS]

00:11:08 ◼   ► inside but just to get the issue off the [TS]

00:11:10 ◼   ► table I feel like they're going to tuck [TS]

00:11:12 ◼   ► that thing in there somehow and remember [TS]

00:11:15 ◼   ► how it came up because there was a [TS]

00:11:16 ◼   ► couple of rumors of aluminum backside [TS]

00:11:18 ◼   ► for the for the iPhone 5 with a read [TS]

00:11:20 ◼   ► redesigned antenna and supposedly the [TS]

00:11:22 ◼   ► antenna was going to be behind the [TS]

00:11:23 ◼   ► plastic Apple logo on the back or I [TS]

00:11:24 ◼   ► don't know I don't know what the iPhone [TS]

00:11:26 ◼   ► 5 is gonna look like I have no idea this [TS]

00:11:27 ◼   ► is just vague rumors at this point but [TS]

00:11:29 ◼   ► I'm anxious to see where that antenna is [TS]

00:11:33 ◼   ► do you want to like make a bet where [TS]

00:11:36 ◼   ► it's gonna be or if we're gonna see it [TS]

00:11:38 ◼   ► back lumina back I wouldn't bet on the [TS]

00:11:41 ◼   ► aluminum back but I would go 51 percent [TS]

00:11:44 ◼   ► to 49 that it's not going to be you're [TS]

00:11:46 ◼   ► not gonna be able to touch it with your [TS]

00:11:47 ◼   ► hand it'll be behind something I've been [TS]

00:11:51 ◼   ► leaning that direction as soon as I saw [TS]

00:11:52 ◼   ► that PR thing just just because just to [TS]

00:11:55 ◼   ► get it out of the way that's a bit [TS]

00:11:57 ◼   ► aluminum back I really like because I [TS]

00:11:59 ◼   ► like the iPhone one how solid it felt [TS]

00:12:02 ◼   ► the iPhone 4 is nice too with the glass [TS]

00:12:03 ◼   ► back but I think that's another instance [TS]

00:12:05 ◼   ► where they learn the lesson of even if [TS]

00:12:07 ◼   ► the iPhone 4 is back doesn't crack any [TS]

00:12:09 ◼   ► more than the 3G or 3GS did the [TS]

00:12:12 ◼   ► perception and the PR thing is like well [TS]

00:12:13 ◼   ► maybe it's not worth it because people [TS]

00:12:16 ◼   ► hear glass and you're shattering and it [TS]

00:12:18 ◼   ► breaks in a more spectacular way than [TS]

00:12:19 ◼   ► the hairline convex you've got the 3G [TS]

00:12:21 ◼   ► j'son's I think they'll just be like [TS]

00:12:24 ◼   ► alright been there done that let's move [TS]

00:12:25 ◼   ► on to the next thing I have an iPhone [TS]

00:12:27 ◼   ► one the first generation I have the 3G I [TS]

00:12:30 ◼   ► don't have the 3GS and I have a four of [TS]

00:12:32 ◼   ► the three of the four phones that I have [TS]

00:12:35 ◼   ► my favorite as far as how it feels in [TS]

00:12:38 ◼   ► your hand when you're carrying it and [TS]

00:12:41 ◼   ► walking around and talking on it is [TS]

00:12:42 ◼   ► still the first generation phone I like [TS]

00:12:46 ◼   ► that as far as at how it feels when [TS]

00:12:48 ◼   ► you're using it not as a phone but as a [TS]

00:12:50 ◼   ► smart device as a small computer in your [TS]

00:12:53 ◼   ► pocket [TS]

00:12:53 ◼   ► I like the field of four better I like [TS]

00:12:56 ◼   ► the the grip enos of it it really does I [TS]

00:12:58 ◼   ► think Steve Jobs was saying on stage [TS]

00:13:00 ◼   ► when they announced it that it feels [TS]

00:13:02 ◼   ► like it just feels so dense and it feels [TS]

00:13:05 ◼   ► like a very very high-end camera I'd [TS]

00:13:07 ◼   ► like that but I'd love to see the back [TS]

00:13:09 ◼   ► code back to an aluminium style the way [TS]

00:13:12 ◼   ► the first generation one had it just [TS]

00:13:14 ◼   ► felt really like I never was worried [TS]

00:13:16 ◼   ► about dropping it and there are always [TS]

00:13:17 ◼   ► people who say oh I never dropped any of [TS]

00:13:19 ◼   ► the phones or none of them are slippery [TS]

00:13:21 ◼   ► or you know [TS]

00:13:21 ◼   ► whatever but for me I think the first [TS]

00:13:24 ◼   ► gen iPhone had had the right feeling you [TS]

00:13:28 ◼   ► don't feel that the the squared off [TS]

00:13:30 ◼   ► edges [TS]

00:13:30 ◼   ► speaking of like apples hardware blind [TS]

00:13:32 ◼   ► spots from that episode about the sharp [TS]

00:13:34 ◼   ► edges and the power books you don't feel [TS]

00:13:35 ◼   ► these squared off edges in the iPhone 4 [TS]

00:13:37 ◼   ► make it less comfortable in your hand [TS]

00:13:38 ◼   ► and for example the more curved 3g 3gs [TS]

00:13:40 ◼   ► you know they it depends on on how I'm [TS]

00:13:45 ◼   ► holding it if I'm holding it up to my [TS]

00:13:47 ◼   ► ear to talk which I almost never do I [TS]

00:13:50 ◼   ► was used to headset of some kind but if [TS]

00:13:53 ◼   ► I'm doing it that way then you then yeah [TS]

00:13:55 ◼   ► I prefer the curved shape to the square [TS]

00:13:57 ◼   ► but if I'm holding in my hand and I'm [TS]

00:13:59 ◼   ► using it as a smart device then I don't [TS]

00:14:02 ◼   ► mind so much the edges but there you [TS]

00:14:05 ◼   ► know I could go either way I'm not not [TS]

00:14:06 ◼   ► picky about that they are rounded over [TS]

00:14:09 ◼   ► they're not like sharp sharp reenact [TS]

00:14:11 ◼   ► books but it does feel more like a [TS]

00:14:12 ◼   ► rectangular solid it looks a little bit [TS]

00:14:14 ◼   ► more like an object art than something [TS]

00:14:16 ◼   ► that's meant to be held where is the [TS]

00:14:17 ◼   ► iPhone one and and the 3G one had the [TS]

00:14:20 ◼   ► curves on them was sort of it kind of [TS]

00:14:21 ◼   ► acknowledging that we want this to feel [TS]

00:14:23 ◼   ► good in your hand or going to the [TS]

00:14:25 ◼   ► extreme you'd think of something like [TS]

00:14:26 ◼   ► the Palm Pre which they're whole but [TS]

00:14:28 ◼   ► there's nothing habitus yes yeah [TS]

00:14:30 ◼   ► polished stone in the river and it [TS]

00:14:32 ◼   ► really that is a round shapely thing [TS]

00:14:34 ◼   ► like that they're hard words got other [TS]

00:14:35 ◼   ► problems but that design philosophy is [TS]

00:14:39 ◼   ► not coming from Apple the iPhone 4 was a [TS]

00:14:41 ◼   ► step away from that to say no it's more [TS]

00:14:43 ◼   ► like like the you know it's more like an [TS]

00:14:44 ◼   ► industrial thing it's more of a was like [TS]

00:14:47 ◼   ► AI dieter Rams kind of design that's all [TS]

00:14:52 ◼   ► I've got for follow up today let's not [TS]

00:14:54 ◼   ► see that's not so bad [TS]

00:14:55 ◼   ► yeah people survived it's really really [TS]

00:14:59 ◼   ► not that bad so today's topic [TS]

00:15:02 ◼   ► yes chosen by mr. Benjamin from the list [TS]

00:15:06 ◼   ► the secret list that no one can see [TS]

00:15:08 ◼   ► right people have asked it for me to for [TS]

00:15:11 ◼   ► me to disregard what you say and publish [TS]

00:15:15 ◼   ► the list and solicit feedback yes and [TS]

00:15:19 ◼   ► you threw me under the bus when you [TS]

00:15:20 ◼   ► reply to that guy's I did I own the list [TS]

00:15:22 ◼   ► I have disdain for you do are you going [TS]

00:15:25 ◼   ► to deny that I mean see that's that's [TS]

00:15:27 ◼   ► mean you know what you need to add to [TS]

00:15:28 ◼   ► the list John is you need to add your [TS]

00:15:31 ◼   ► feelings about comments we could do a [TS]

00:15:33 ◼   ► whole show on [TS]

00:15:35 ◼   ► on the list is that yes it's the first [TS]

00:15:37 ◼   ► one you keep skipping over I didn't read [TS]

00:15:40 ◼   ► like that to me but all right well we'll [TS]

00:15:42 ◼   ► that'll be an x-rays that so it's more [TS]

00:15:44 ◼   ► clear what that showed would be not [TS]

00:15:45 ◼   ► maybe you'll pick it next time yeah I [TS]

00:15:47 ◼   ► will pick it that is a good topic but [TS]

00:15:50 ◼   ► today's is Apple's online learning [TS]

00:15:52 ◼   ► disability my will meet ping and other [TS]

00:15:54 ◼   ► disasters - my one-liner thing oh but [TS]

00:15:58 ◼   ► when I think about it there's not really [TS]

00:15:59 ◼   ► many other disasters it's just mobile me [TS]

00:16:01 ◼   ► and payment we're going to talk about [TS]

00:16:02 ◼   ► but it sounds better when you say other [TS]

00:16:04 ◼   ► disasters maybe people can add their own [TS]

00:16:06 ◼   ► disasters so before we start in this I [TS]

00:16:11 ◼   ► think we'll just art with the premise [TS]

00:16:13 ◼   ► that the premise is that everyone pretty [TS]

00:16:15 ◼   ► much agrees that Apple's online services [TS]

00:16:17 ◼   ► are not the best that's I don't think we [TS]

00:16:21 ◼   ► have to debate that it's generally a [TS]

00:16:24 ◼   ► consensus of opinion like if you ask [TS]

00:16:26 ◼   ► people you know who does online really [TS]

00:16:28 ◼   ► well this Apple do online really well [TS]

00:16:29 ◼   ► they say no they're not great at their [TS]

00:16:30 ◼   ► good other things but they're not good [TS]

00:16:32 ◼   ► at that and if you just go buy if you [TS]

00:16:34 ◼   ► ignore pain you just go by a number of [TS]

00:16:35 ◼   ► people people use lots of things online [TS]

00:16:37 ◼   ► people use Facebook you know Gmail lots [TS]

00:16:41 ◼   ► of services that have millions and [TS]

00:16:42 ◼   ► millions of people not as many people [TS]

00:16:45 ◼   ► use Apple's online services or it just [TS]

00:16:48 ◼   ► doesn't have the numbers doesn't have [TS]

00:16:49 ◼   ► the users it never did many competitors [TS]

00:16:52 ◼   ► came from zero and right past it [TS]

00:16:53 ◼   ► for reasons we'll get into later but so [TS]

00:16:56 ◼   ► if you go by opinion or numbers this is [TS]

00:16:57 ◼   ► not apples strength and this topic is [TS]

00:17:01 ◼   ► basically why what's the problem why is [TS]

00:17:03 ◼   ► this not Apple strength how are they so [TS]

00:17:05 ◼   ► good at everything so good at seemingly [TS]

00:17:06 ◼   ► everything they do and that every time [TS]

00:17:08 ◼   ► they touch online they screw it up [TS]

00:17:10 ◼   ► somehow so what's the problem here and I [TS]

00:17:13 ◼   ► think the way to combat that is to go in [TS]

00:17:16 ◼   ► the other direction and say what makes a [TS]

00:17:17 ◼   ► good online service and then see how [TS]

00:17:19 ◼   ► Apple does in all these categories [TS]

00:17:21 ◼   ► yeah let's do that the first category I [TS]

00:17:24 ◼   ► think and these kind of order ordered in [TS]

00:17:27 ◼   ► terms of importance depending on my mood [TS]

00:17:29 ◼   ► they can go back and forth but I think [TS]

00:17:31 ◼   ► the number one has to be reliability [TS]

00:17:33 ◼   ► this is kind of true of everything where [TS]

00:17:36 ◼   ► people ask you you know what do you look [TS]

00:17:38 ◼   ► for in a house what do you look for in a [TS]

00:17:40 ◼   ► car and the first answer isn't well the [TS]

00:17:42 ◼   ► house should keep the rain out and the [TS]

00:17:43 ◼   ► car shouldn't explode when I get into it [TS]

00:17:45 ◼   ► but with online services I think the [TS]

00:17:48 ◼   ► reliability and drain [TS]

00:17:49 ◼   ► it's been so bad for all online services [TS]

00:17:51 ◼   ► that you have to put reliability as [TS]

00:17:52 ◼   ► number one because people rightly or [TS]

00:17:55 ◼   ► wrongly have an apprehension about [TS]

00:17:57 ◼   ► online stuff where their stuff is [TS]

00:17:59 ◼   ► somewhere where they can't touch it and [TS]

00:18:01 ◼   ► their only access to it is through this [TS]

00:18:03 ◼   ► wire that's you know connected to their [TS]

00:18:05 ◼   ► house that they're relying on this [TS]

00:18:06 ◼   ► utility company they pay a monthly bill [TS]

00:18:08 ◼   ► to to allow it to work it's not the same [TS]

00:18:12 ◼   ► in their mind as something that's [TS]

00:18:13 ◼   ► physically in their house that only [TS]

00:18:15 ◼   ► needs electricity to run and we're [TS]

00:18:16 ◼   ► comfortable that way so reliability is [TS]

00:18:19 ◼   ► the first big stumbling block for any of [TS]

00:18:21 ◼   ► these online services and and it the [TS]

00:18:25 ◼   ► worst thing about it is because when [TS]

00:18:27 ◼   ► there is some sort of problem it doesn't [TS]

00:18:29 ◼   ► just affect you like my hard drive goes [TS]

00:18:30 ◼   ► bad and I can't get my stuff for a while [TS]

00:18:33 ◼   ► it's very upsetting to me but my [TS]

00:18:37 ◼   ► neighbor doesn't have a problem and no [TS]

00:18:38 ◼   ► one else has a problem the local [TS]

00:18:39 ◼   ► problems are distributed randomly across [TS]

00:18:42 ◼   ► time whereas if there's some sort of [TS]

00:18:44 ◼   ► online problem for it with for example [TS]

00:18:46 ◼   ► you know you can't get your email and [TS]

00:18:49 ◼   ► you yahoo mail [TS]

00:18:50 ◼   ► well everybody who uses yahoo mail can't [TS]

00:18:52 ◼   ► get their mail so a million people are [TS]

00:18:53 ◼   ► pissed off and inconvenience at the same [TS]

00:18:55 ◼   ► time and it's a bad bad scene so that [TS]

00:18:57 ◼   ► kind of magnifies the effect of [TS]

00:18:59 ◼   ► reliability for online services now [TS]

00:19:01 ◼   ► apples I'm going to pick this whole [TS]

00:19:03 ◼   ► section I'm gonna pick on a dot Mac [TS]

00:19:06 ◼   ► MobileMe it's gone very under various [TS]

00:19:09 ◼   ► names sort of like the Bell Atlantic [TS]

00:19:11 ◼   ► Verizon singular AT&T keep changing the [TS]

00:19:14 ◼   ► name it's all the same thing that it's [TS]

00:19:15 ◼   ► all the same yeah people hate your name [TS]

00:19:17 ◼   ► change the name but don't like the [TS]

00:19:19 ◼   ► service any better that's the cynical [TS]

00:19:22 ◼   ► analysis of that move so mobile me then [TS]

00:19:27 ◼   ► known as dot Mac and previously I tools [TS]

00:19:30 ◼   ► I'll pick email in particular I put a [TS]

00:19:32 ◼   ► whole bunch of links in the show notes [TS]

00:19:33 ◼   ► of the reliability of dot Mac and mobile [TS]

00:19:37 ◼   ► me email it's down time I don't know if [TS]

00:19:39 ◼   ► there's anyone ever graphed this but how [TS]

00:19:41 ◼   ► many times you know could you not get [TS]

00:19:43 ◼   ► your mail from Apple's service they had [TS]

00:19:48 ◼   ► huge amounts of downtime the links I put [TS]

00:19:50 ◼   ► in one of them was was a story saying [TS]

00:19:52 ◼   ► that it was the 15th recorded outage it [TS]

00:19:54 ◼   ► for the month of June can you imagine if [TS]

00:19:56 ◼   ► Gmail went down 15 times in a single [TS]

00:19:59 ◼   ► month another link had dot Mac mail [TS]

00:20:01 ◼   ► going offline for six [TS]

00:20:03 ◼   ► hours can you imagine not being able to [TS]

00:20:05 ◼   ► get your me mail email for six hours I [TS]

00:20:07 ◼   ► mean if you're using it for personal [TS]

00:20:10 ◼   ► maybe but if you're using this thing for [TS]

00:20:12 ◼   ► like work and business which a lot of [TS]

00:20:14 ◼   ► people are and word that's crushing and [TS]

00:20:17 ◼   ► even if it's just your personal email [TS]

00:20:20 ◼   ► like people just it's like a betrayal of [TS]

00:20:23 ◼   ► the Internet when you can't get or send [TS]

00:20:24 ◼   ► email so you're some dude and you have [TS]

00:20:26 ◼   ► one email address and you love max you [TS]

00:20:28 ◼   ► made Joe at matcom and then for six [TS]

00:20:31 ◼   ► hours you can't send or receive email [TS]

00:20:33 ◼   ► it's like wait a second emails supposed [TS]

00:20:35 ◼   ► to be like running water at the tap it's [TS]

00:20:36 ◼   ► like when you turn on the tap and [TS]

00:20:37 ◼   ► nothing comes out it's you know did you [TS]

00:20:40 ◼   ► know your civilization at that point did [TS]

00:20:42 ◼   ► you ever do you CP I did not I didn't I [TS]

00:20:45 ◼   ► wasn't online in those days you see I [TS]

00:20:47 ◼   ► had a uucp gateway machine in my house [TS]

00:20:52 ◼   ► because I had an ISDN line and it was [TS]

00:20:56 ◼   ► tricky to get uucp to work over tcp/ip [TS]

00:20:58 ◼   ► in those days but you could do it and [TS]

00:21:00 ◼   ► before that I just had one that was over [TS]

00:21:02 ◼   ► just a dial-up modem so you kind of had [TS]

00:21:05 ◼   ► this feeling back then that I could send [TS]

00:21:06 ◼   ► emails and then I would have to wait [TS]

00:21:09 ◼   ► until you know at least an hour when it [TS]

00:21:13 ◼   ► was time for my gateway to call in and [TS]

00:21:15 ◼   ► the machine would pick up the phone and [TS]

00:21:17 ◼   ► dial out and talk uucp to the to the [TS]

00:21:20 ◼   ► other gateway servers send the send the [TS]

00:21:22 ◼   ► the email out get whatever email was [TS]

00:21:25 ◼   ► waiting and bring it back in and I would [TS]

00:21:26 ◼   ► pop check the mail off my own server and [TS]

00:21:30 ◼   ► the weird thing was I knew that that [TS]

00:21:34 ◼   ► email that I just sent out it would have [TS]

00:21:36 ◼   ► to sit there for up to an hour and then [TS]

00:21:38 ◼   ► it would be another hour before I would [TS]

00:21:41 ◼   ► know if somebody had we even written me [TS]

00:21:42 ◼   ► back but that was exposing the store and [TS]

00:21:47 ◼   ► forward nature of email yeah you you [TS]

00:21:49 ◼   ► know that there was so abstraction [TS]

00:21:50 ◼   ► behind it but the idea of waiting six [TS]

00:21:52 ◼   ► hours today it seems unbelievable in [TS]

00:21:56 ◼   ► time time by the time regular people got [TS]

00:21:59 ◼   ► email addresses it was supposed to be [TS]

00:22:01 ◼   ► like a utility like your television or [TS]

00:22:03 ◼   ► water or electricity and you know it was [TS]

00:22:07 ◼   ► it was the type of thing where when it [TS]

00:22:09 ◼   ► doesn't work it seems like it's not fair [TS]

00:22:12 ◼   ► that this is always supposed to work [TS]

00:22:14 ◼   ► right this is just an affront to the [TS]

00:22:16 ◼   ► the natural order of thing and so for [TS]

00:22:18 ◼   ► dot Mac to be going down all that time [TS]

00:22:20 ◼   ► and they had worse things to it another [TS]

00:22:22 ◼   ► one of the worst things they had was [TS]

00:22:23 ◼   ► that they used to do spam filtering [TS]

00:22:25 ◼   ► where they were trying to do you know [TS]

00:22:27 ◼   ► the best they could to get to deal with [TS]

00:22:29 ◼   ► spam but they would do it in a typical [TS]

00:22:32 ◼   ► Apple fashion all server-side with no [TS]

00:22:34 ◼   ► visibility to the user so if they got it [TS]

00:22:36 ◼   ► wrong and they filtered out one of your [TS]

00:22:38 ◼   ► spammy one of your legitimate emails as [TS]

00:22:40 ◼   ► spam you just never saw it and it would [TS]

00:22:42 ◼   ► make you go crazy someone say hey [TS]

00:22:43 ◼   ► emailed you and you'd say I did I didn't [TS]

00:22:45 ◼   ► get it and again another another [TS]

00:22:46 ◼   ► betrayal of the Internet it's suppose [TS]

00:22:48 ◼   ► you're supposed to email me I'm supposed [TS]

00:22:49 ◼   ► to get it and when when you don't see [TS]

00:22:51 ◼   ► that email is just maddening and you [TS]

00:22:54 ◼   ► know experienced users could figure out [TS]

00:22:55 ◼   ► what's going on we know that your users [TS]

00:22:57 ◼   ► figured out there doing server-side spam [TS]

00:22:59 ◼   ► filtering and this must have got caught [TS]

00:23:00 ◼   ► in the spam filter and do I have any [TS]

00:23:02 ◼   ► knobs to turn on the spam filtering is [TS]

00:23:03 ◼   ► it someplace I can look for that mail no [TS]

00:23:05 ◼   ► it's just gone I remember people [TS]

00:23:06 ◼   ► complained to Apple about it and apples [TS]

00:23:09 ◼   ► you know responses from deep within the [TS]

00:23:11 ◼   ► bowels of the company were more or less [TS]

00:23:13 ◼   ► well we have to filter spam because you [TS]

00:23:15 ◼   ► have no idea how much spam we get and if [TS]

00:23:16 ◼   ► we didn't filter it it would just be [TS]

00:23:17 ◼   ► untenable and yeah we're going to get it [TS]

00:23:19 ◼   ► wrong sometimes but oh well and that's [TS]

00:23:22 ◼   ► just that's not the attitude to have you [TS]

00:23:24 ◼   ► know Apple Way is that we don't want to [TS]

00:23:26 ◼   ► show you those knobs we don't want to [TS]

00:23:27 ◼   ► show you your spam boom we don't want [TS]

00:23:28 ◼   ► users to you will deal with that that's [TS]

00:23:30 ◼   ► all well and good but if it's something [TS]

00:23:32 ◼   ► where you can't get it 100% right you're [TS]

00:23:33 ◼   ► breaking the contract of email and then [TS]

00:23:39 ◼   ► the other thing unreliability is dot Mac [TS]

00:23:41 ◼   ► homepage I don't know if you remember [TS]

00:23:43 ◼   ► that but it was one of their first sort [TS]

00:23:45 ◼   ► of webpage building things you would [TS]

00:23:47 ◼   ► upload your media and then use like a [TS]

00:23:50 ◼   ► web interface to build pages we have [TS]

00:23:53 ◼   ► very frustrating experience they're like [TS]

00:23:56 ◼   ► little templates and you could put your [TS]

00:23:57 ◼   ► pictures in and write captions it was [TS]

00:23:58 ◼   ► not a very good web app but a lot of [TS]

00:24:01 ◼   ► people including a lot of people my [TS]

00:24:02 ◼   ► family built websites on that just [TS]

00:24:04 ◼   ► because as bad as it was it was easier [TS]

00:24:07 ◼   ► than anything that had tried before this [TS]

00:24:09 ◼   ► was before you know the advent of [TS]

00:24:11 ◼   ► blogging software was it was ubiquitous [TS]

00:24:13 ◼   ► and you could really you know and I had [TS]

00:24:15 ◼   ► integration with the Apple stuff it had [TS]

00:24:16 ◼   ► an easy way to get your stuff from your [TS]

00:24:19 ◼   ► iPhoto library onto the thing so they [TS]

00:24:21 ◼   ► built whole sides of that you know every [TS]

00:24:22 ◼   ► month they would be here's the pictures [TS]

00:24:24 ◼   ► of the kids here's what they did here's [TS]

00:24:25 ◼   ► a little story about them and they would [TS]

00:24:26 ◼   ► fiddle with the web pages and do all [TS]

00:24:28 ◼   ► their stuff or upload a little video [TS]

00:24:29 ◼   ► the new baby or whatever and then Apple [TS]

00:24:32 ◼   ► decided to phase it out and it was [TS]

00:24:34 ◼   ► December of last year and not only did [TS]

00:24:37 ◼   ► they phase it out but they made it so [TS]

00:24:39 ◼   ► that if you had web pages up there what [TS]

00:24:42 ◼   ► was this is a quote from the thing [TS]

00:24:43 ◼   ► they're they're a little document on it [TS]

00:24:45 ◼   ► web pages created using dot match on Mac [TS]

00:24:47 ◼   ► homepage will still exist on the web but [TS]

00:24:49 ◼   ► only the HTML text and other content and [TS]

00:24:52 ◼   ► it says photos and movies will no longer [TS]

00:24:54 ◼   ► be viewable so that's great so you tell [TS]

00:24:56 ◼   ► me the HTML will be there the HTML pages [TS]

00:24:58 ◼   ► but if you go to them they'll just be [TS]

00:24:59 ◼   ► whole with broken images well [TS]

00:25:00 ◼   ► considering you're just mostly putting [TS]

00:25:02 ◼   ► up photos and movies that's sort of a [TS]

00:25:03 ◼   ► non-starter and this this is a [TS]

00:25:04 ◼   ► reliability thing because you invested [TS]

00:25:06 ◼   ► this time and energy into putting your [TS]

00:25:09 ◼   ► data up there you wrote little captions [TS]

00:25:11 ◼   ► that were cute you wrote little stories [TS]

00:25:12 ◼   ► you you know arranged the pictures you [TS]

00:25:15 ◼   ► picked which ones you wanted you did [TS]

00:25:16 ◼   ► everything you put all this time into it [TS]

00:25:18 ◼   ► so everyone could see it and the sort of [TS]

00:25:21 ◼   ► the unspoken contract of online is once [TS]

00:25:23 ◼   ► I put something up there it stays there [TS]

00:25:25 ◼   ► forever unless you know I take it down [TS]

00:25:27 ◼   ► right and Apple said yeah now we're not [TS]

00:25:30 ◼   ► going to host that anymore sorry and [TS]

00:25:32 ◼   ► they didn't give you any good options to [TS]

00:25:33 ◼   ► get it this stuff back they're like well [TS]

00:25:35 ◼   ► you know they had these little in the [TS]

00:25:36 ◼   ► article I linked in the show notes they [TS]

00:25:37 ◼   ► said well here's how you can kind of [TS]

00:25:38 ◼   ► extract the pictures and put them up in [TS]

00:25:40 ◼   ► a different thing but the pictures were [TS]

00:25:43 ◼   ► lower quality versions in most cases [TS]

00:25:44 ◼   ► than the the ones that were and I [TS]

00:25:46 ◼   ► thought it was they were compressed [TS]

00:25:47 ◼   ► JPEGs that were shrunken right and so [TS]

00:25:50 ◼   ► you have to recompress them or like they [TS]

00:25:52 ◼   ► didn't maintain the link with their with [TS]

00:25:53 ◼   ► their original source and iPhoto even if [TS]

00:25:55 ◼   ► you still had it so you can't you know [TS]

00:25:57 ◼   ► reput those up with a new dot mac [TS]

00:25:59 ◼   ► gallery or MobileMe gallery that lets [TS]

00:26:01 ◼   ► you put up the full quality images and [TS]

00:26:02 ◼   ► if you if you pull down the small images [TS]

00:26:04 ◼   ► which are really small because this was [TS]

00:26:06 ◼   ► a long time ago [TS]

00:26:07 ◼   ► homepage and like it would make your [TS]

00:26:09 ◼   ► images very very tiny they look [TS]

00:26:11 ◼   ► positively miniscule on a 27-inch iMac [TS]

00:26:13 ◼   ► for example and then you have to [TS]

00:26:15 ◼   ► recompress them and put them up [TS]

00:26:16 ◼   ► someplace else into templates that [TS]

00:26:17 ◼   ► expected bigger pictures it's just there [TS]

00:26:19 ◼   ► was no good way to do it there wasn't [TS]

00:26:20 ◼   ► even a good way my sister was begging [TS]

00:26:22 ◼   ► for this she wanted some way to just [TS]

00:26:23 ◼   ► print everything that was on there just [TS]

00:26:25 ◼   ► print my entire homepage site print [TS]

00:26:28 ◼   ► every single page of it on sheets [TS]

00:26:29 ◼   ► favored in color glossy paper and I [TS]

00:26:31 ◼   ► could put it in a little scrapbook and [TS]

00:26:32 ◼   ► say this is what I did during the first [TS]

00:26:34 ◼   ► four years of my children's life and I [TS]

00:26:36 ◼   ► printed it out I have a paper copy and [TS]

00:26:37 ◼   ► I'm comfortable with it fine you can get [TS]

00:26:39 ◼   ► rid of it but they didn't have anything [TS]

00:26:40 ◼   ► like that and so this is kind of a a [TS]

00:26:43 ◼   ► another betrayal of reliability where [TS]

00:26:47 ◼   ► they're doing something that is outside [TS]

00:26:51 ◼   ► the realm of what people expect out of [TS]

00:26:53 ◼   ► online brain services and all these [TS]

00:26:55 ◼   ► little things all these these [TS]

00:26:57 ◼   ► reliability concerns and isolation each [TS]

00:27:00 ◼   ► one of them could be explained away and [TS]

00:27:01 ◼   ► you can excuse it but they build they [TS]

00:27:03 ◼   ► build up and it builds a reputation for [TS]

00:27:05 ◼   ► basically if you couldn't do something [TS]

00:27:06 ◼   ► online and you want to do it with a [TS]

00:27:09 ◼   ► company that's trustworthy [TS]

00:27:10 ◼   ► don't do it with Apple because you'll [TS]

00:27:13 ◼   ► get screwed eventually and especially [TS]

00:27:16 ◼   ► people who have been using the service [TS]

00:27:18 ◼   ► for years and years we have that [TS]

00:27:20 ◼   ► personal experience throughout but even [TS]

00:27:21 ◼   ► if you don't even if you ask about this [TS]

00:27:23 ◼   ► anyway I'm thinking of setting up an [TS]

00:27:24 ◼   ► email account what should I use they [TS]

00:27:25 ◼   ► don't say oh you should definitely sign [TS]

00:27:26 ◼   ► up for a MobileMe account they use that [TS]

00:27:29 ◼   ► for your email everybody says Gmail at [TS]

00:27:30 ◼   ► this point yeah [TS]

00:27:31 ◼   ► so let me well let me and let me throw [TS]

00:27:34 ◼   ► this back at you for a minute but [TS]

00:27:35 ◼   ► without the railing actually I have a [TS]

00:27:36 ◼   ► question for you and that is why why is [TS]

00:27:42 ◼   ► this so bad or is that later do you want [TS]

00:27:45 ◼   ► to answer that yeah we did we did [TS]

00:27:47 ◼   ► reliability before we do performance we [TS]

00:27:49 ◼   ► can do a sponsor and we can go on to the [TS]

00:27:52 ◼   ► other topics at the very end that's the [TS]

00:27:53 ◼   ► last thing is that's a very less I'm [TS]

00:27:54 ◼   ► just yeah I just I want to give drop a [TS]

00:27:56 ◼   ► little hint let people know that that [TS]

00:27:59 ◼   ► that there's going to be a little nugget [TS]

00:28:00 ◼   ► at the end the end of this our rainbow [TS]

00:28:03 ◼   ► there there will be I don't want to [TS]

00:28:05 ◼   ► otherwise I mean I'll give you other [TS]

00:28:07 ◼   ► categories that we just the reliability [TS]

00:28:08 ◼   ► after the sponsor will do performance [TS]

00:28:10 ◼   ► features and access and then we'll do a [TS]

00:28:12 ◼   ► little sidebar and ping and then we'll [TS]

00:28:13 ◼   ► do an explanation of what the problem is [TS]

00:28:15 ◼   ► I think people are starting to think [TS]

00:28:16 ◼   ► this is like the the lost of the podcast [TS]

00:28:20 ◼   ► world and then too you'll continue to [TS]

00:28:22 ◼   ► throw curve balls without providing any [TS]

00:28:24 ◼   ► real tangible answers [TS]

00:28:25 ◼   ► it's a story man you gotta listen I'm [TS]

00:28:27 ◼   ► going to be getting into the middle to [TS]

00:28:28 ◼   ► the end all right yeah I watched lost [TS]

00:28:31 ◼   ► all all all the seasons so I can stick [TS]

00:28:34 ◼   ► with this there you go should we do this [TS]

00:28:38 ◼   ► or should we do the sponsor now and I [TS]

00:28:40 ◼   ► think we should alright so listen this [TS]

00:28:42 ◼   ► is a new sponsor I want everybody to [TS]

00:28:43 ◼   ► check this I'm really excited about this [TS]

00:28:45 ◼   ► one it's it's audible so here's here's [TS]

00:28:48 ◼   ► how this works [TS]

00:28:49 ◼   ► audible has over 85,000 panels in it [TS]

00:28:52 ◼   ► basically every genre that exists out [TS]

00:28:55 ◼   ► there and [TS]

00:28:56 ◼   ► we've been talking about what we could [TS]

00:28:57 ◼   ► do and here's what we're going to do [TS]

00:28:59 ◼   ► they're going to give a free audiobook [TS]

00:29:01 ◼   ► and a 14-day trial [TS]

00:29:03 ◼   ► to everybody who goes to audible [TS]

00:29:06 ◼   ► podcast.com slash hypercritical you go [TS]

00:29:09 ◼   ► there and you can get your free [TS]

00:29:12 ◼   ► audiobook and I'd love it I listen to a [TS]

00:29:14 ◼   ► lot of podcasts and besides besides [TS]

00:29:17 ◼   ► podcasts the only thing that I listen to [TS]

00:29:18 ◼   ► anymore it's is is audiobooks I don't I [TS]

00:29:21 ◼   ► don't even listen to music and list [TS]

00:29:23 ◼   ► anything else this is it it's great you [TS]

00:29:25 ◼   ► know what I like to listen this stuff [TS]

00:29:27 ◼   ► believe it or not I'll actually look [TS]

00:29:28 ◼   ► when I have to go to the grocery store [TS]

00:29:29 ◼   ► when I'm on a drive that's the perfect [TS]

00:29:31 ◼   ► time for me because I can kind of get in [TS]

00:29:33 ◼   ► a zone and I that's what that's how I do [TS]

00:29:36 ◼   ► it now John you were saying you listened [TS]

00:29:38 ◼   ► to a lot of podcasts I'm gonna try and [TS]

00:29:40 ◼   ► get you hooked on on audiobooks too you [TS]

00:29:42 ◼   ► need to expand into this I'm just bad [TS]

00:29:45 ◼   ► reading in general I don't make enough [TS]

00:29:47 ◼   ► time I can barely listen to the amount [TS]

00:29:49 ◼   ► of podcasts I get but the one thing I [TS]

00:29:50 ◼   ► would definitely say to recommend [TS]

00:29:52 ◼   ► podcasts and audiobooks over music is [TS]

00:29:56 ◼   ► that I find listening to somebody talk [TS]

00:29:58 ◼   ► is more relaxing less distracting listen [TS]

00:30:01 ◼   ► listening to music everything commute so [TS]

00:30:04 ◼   ► that's why I'm listening to podcast [TS]

00:30:05 ◼   ► during my commute because just it's just [TS]

00:30:08 ◼   ► you know better than music yeah I feel [TS]

00:30:09 ◼   ► like I have to pick like make a playlist [TS]

00:30:11 ◼   ► of songs if there's God knows you can't [TS]

00:30:12 ◼   ► turn on the radio because it's just a [TS]

00:30:13 ◼   ► wasteland so you know I have my podcasts [TS]

00:30:16 ◼   ► all cued up and I don't have to worry [TS]

00:30:18 ◼   ► about figuring out what song I want or [TS]

00:30:20 ◼   ► from the mood to hear this song because [TS]

00:30:21 ◼   ► song as you listen to hundreds of times [TS]

00:30:22 ◼   ► but podcast I listen to more or less [TS]

00:30:24 ◼   ► only once so I just listen I pull out [TS]

00:30:26 ◼   ► the new five by five podcast that I [TS]

00:30:28 ◼   ► haven't heard I put them in the order [TS]

00:30:30 ◼   ► that I want to listen to them and then [TS]

00:30:31 ◼   ► they just play and it's relaxing well I [TS]

00:30:32 ◼   ► didn't know books could be the same way [TS]

00:30:34 ◼   ► on a lot longer trip yeah I think they [TS]

00:30:36 ◼   ► can I do I was gonna say I do the same [TS]

00:30:38 ◼   ► thing but I mix into that all mix in [TS]

00:30:41 ◼   ► audiobooks because I really especially [TS]

00:30:43 ◼   ► and not all of them work this way but [TS]

00:30:45 ◼   ► there are a lot of audiobooks on on [TS]

00:30:48 ◼   ► audible that where that the authors of [TS]

00:30:50 ◼   ► the book will actually read them it's [TS]

00:30:52 ◼   ► not always the case but it's always cool [TS]

00:30:53 ◼   ► especially if the author has a good [TS]

00:30:54 ◼   ► reading speaking voice so it audible [TS]

00:30:58 ◼   ► podcast.com slash hypercritical you get [TS]

00:31:00 ◼   ► a free book and and here's a they said [TS]

00:31:04 ◼   ► you know what why don't you guys [TS]

00:31:05 ◼   ► recommend some books for listeners get [TS]

00:31:07 ◼   ► get them started so you don't have to [TS]

00:31:09 ◼   ► get these but these [TS]

00:31:09 ◼   ► the these are the ones that I'm [TS]

00:31:10 ◼   ► recommend though the one that I'm [TS]

00:31:12 ◼   ► recommending is a book it's by it's by [TS]

00:31:14 ◼   ► Jay Elliott it's called the Steve Jobs [TS]

00:31:16 ◼   ► way I leadership for a new generation [TS]

00:31:20 ◼   ► and this is a great book I've been [TS]

00:31:23 ◼   ► recommending this for a little while now [TS]

00:31:25 ◼   ► I'm really enjoying it's read by [TS]

00:31:26 ◼   ► Christopher hurt written by Jay Eliot [TS]

00:31:29 ◼   ► and if you're in a this is the use of [TS]

00:31:34 ◼   ► former senior VP of Apple so you've got [TS]

00:31:36 ◼   ► you've got to check this out this is a [TS]

00:31:38 ◼   ► really great book I'm really enjoying it [TS]

00:31:39 ◼   ► so that's my recommended you have one I [TS]

00:31:41 ◼   ► know we're trying we're trying to get [TS]

00:31:42 ◼   ► you on board with the with the [TS]

00:31:43 ◼   ► audiobooks John do you have one directly [TS]

00:31:45 ◼   ► I have a book recommendation I first [TS]

00:31:47 ◼   ► time I talk about the the author reading [TS]

00:31:49 ◼   ► the book the reason I like it when an [TS]

00:31:51 ◼   ► author reads the book is because it's [TS]

00:31:54 ◼   ► insight into the author's mind when [TS]

00:31:55 ◼   ► you're reading the words on the page [TS]

00:31:56 ◼   ► you're not sure what they say but the [TS]

00:31:59 ◼   ► person meant when they wrote them when [TS]

00:32:00 ◼   ► the author reads it they give emphasis [TS]

00:32:03 ◼   ► to you know that sometimes again to and [TS]

00:32:04 ◼   ► start acting and stuff but they give [TS]

00:32:06 ◼   ► emphasis to words and phrases and [TS]

00:32:07 ◼   ► sequences that reveals more insight into [TS]

00:32:10 ◼   ► what the author was thinking when they [TS]

00:32:12 ◼   ► wrote the book much more so than even if [TS]

00:32:14 ◼   ► you do an interview with the author and [TS]

00:32:15 ◼   ► you're like well tell me about your [TS]

00:32:16 ◼   ► latest book and I you know ramble on in [TS]

00:32:17 ◼   ► a vague way about it when they read it [TS]

00:32:19 ◼   ► you can tell like which part of the book [TS]

00:32:21 ◼   ► they're most excited about what what the [TS]

00:32:23 ◼   ► money scenes are what the key phrases [TS]

00:32:24 ◼   ► are and I really like that unfortunately [TS]

00:32:26 ◼   ► sometimes authors have bad voices which [TS]

00:32:28 ◼   ► why they have professionals yeah they [TS]

00:32:29 ◼   ► got to get to some rationale in there so [TS]

00:32:31 ◼   ► what's yours so my pick is something I [TS]

00:32:34 ◼   ► did a podcast on last night but just [TS]

00:32:36 ◼   ► hasn't been published yet but it was an [TS]

00:32:37 ◼   ► episode of being comparable and it's the [TS]

00:32:39 ◼   ► name of the wind it's part of apparently [TS]

00:32:42 ◼   ► a three book series and it's a fantasy [TS]

00:32:44 ◼   ► book and it's a fantasy book that people [TS]

00:32:46 ◼   ► have been talking about for years and it [TS]

00:32:48 ◼   ► finally bubbled up to my sphere of of [TS]

00:32:51 ◼   ► influences I'm not really into fantasy [TS]

00:32:53 ◼   ► books anymore these days although I was [TS]

00:32:54 ◼   ► heavily when I was a kid but this was [TS]

00:32:56 ◼   ► you know everyone's saying even if you [TS]

00:32:57 ◼   ► hadn't read fantasy books in a while [TS]

00:32:59 ◼   ► this one is great you got to read it you [TS]

00:33:00 ◼   ► got to read it and so I did read it and [TS]

00:33:02 ◼   ► if you've listened to the podcast I had [TS]

00:33:04 ◼   ► many many unkind things to say about [TS]

00:33:06 ◼   ► this book and a lot of it has to do with [TS]

00:33:08 ◼   ► the reasons why I am NOT a big fantasy [TS]

00:33:11 ◼   ► book reader but as we also talked about [TS]

00:33:14 ◼   ► in the podcast I read the thing straight [TS]

00:33:16 ◼   ► through like you know it's a page-turner [TS]

00:33:18 ◼   ► as they say and I'm reading the [TS]

00:33:19 ◼   ► humongous 900 page sequel now so [TS]

00:33:22 ◼   ► obviously there's something good in this [TS]

00:33:23 ◼   ► book that makes even someone like me [TS]

00:33:25 ◼   ► sort of a lapsed fantasy book aficionado [TS]

00:33:28 ◼   ► interested in it if you want to hear [TS]

00:33:30 ◼   ► more details about the book you should [TS]

00:33:32 ◼   ► listen to the podcast but I would just [TS]

00:33:33 ◼   ► say that if you if you read fantasy [TS]

00:33:34 ◼   ► books when you were a kid and you kind [TS]

00:33:37 ◼   ► of like grew out of them or weren't into [TS]

00:33:38 ◼   ► them or just got bored with them if you [TS]

00:33:40 ◼   ► want to try a book to sort of get you [TS]

00:33:43 ◼   ► back into the genre give this one a try [TS]

00:33:45 ◼   ► because it's it's just off kilter enough [TS]

00:33:47 ◼   ► that I think it will grab your interest [TS]

00:33:50 ◼   ► and suck you in and if you're into [TS]

00:33:51 ◼   ► fantasy books apparently people love [TS]

00:33:53 ◼   ► fantasy books love this too so okay if [TS]

00:33:55 ◼   ► this sounds like it's up your alley give [TS]

00:33:56 ◼   ► it a try [TS]

00:33:56 ◼   ► well we'll have links to Jon's pick and [TS]

00:33:59 ◼   ► in mine in the in the show notes so you [TS]

00:34:02 ◼   ► can get those and you can get your own [TS]

00:34:03 ◼   ► free book it audio podcast com slash [TS]

00:34:08 ◼   ► hypercritical and that's also gonna be [TS]

00:34:11 ◼   ► the show alright is that okay [TS]

00:34:17 ◼   ► audible podcast that skay looking at [TS]

00:34:22 ◼   ► will get you reading we're gonna get you [TS]

00:34:24 ◼   ► reading them pretty soon here it's hard [TS]

00:34:26 ◼   ► I guess it's hard enough for me to read [TS]

00:34:27 ◼   ► books audiobooks I'd have to cut into my [TS]

00:34:28 ◼   ► podcast ooh don't say that [TS]

00:34:31 ◼   ► maybe if you start recording less your [TS]

00:34:33 ◼   ► podcast then I would have more time for [TS]

00:34:36 ◼   ► audiobook you just need a longer commute [TS]

00:34:38 ◼   ► yeah right that's not what I mean [TS]

00:34:41 ◼   ► all right let's continue yes so we did [TS]

00:34:44 ◼   ► reliability so number two about what [TS]

00:34:46 ◼   ► makes a good online service I'd say is [TS]

00:34:48 ◼   ► performance and I'm putting that before [TS]

00:34:51 ◼   ► a bunch of other issues just after [TS]

00:34:53 ◼   ► reliability reliability is basically [TS]

00:34:54 ◼   ► does it work period and performance is [TS]

00:34:57 ◼   ► how fast is it work and it sounds like a [TS]

00:34:58 ◼   ► frill but it's it's not Wow now before I [TS]

00:35:02 ◼   ► want I'm going to want you to break this [TS]

00:35:03 ◼   ► down into two things John one is [TS]

00:35:05 ◼   ► perceived performance and the other is [TS]

00:35:07 ◼   ► actual performance you're like it's like [TS]

00:35:09 ◼   ► you're reading my mind like this okay [TS]

00:35:12 ◼   ► first the very second point also the [TS]

00:35:14 ◼   ► first one to have is that sort of Gmail [TS]

00:35:16 ◼   ► change the game for web apps web [TS]

00:35:20 ◼   ► interfaces before Gmail in general but a [TS]

00:35:23 ◼   ► few exceptions were kind of like every [TS]

00:35:25 ◼   ► time you did anything to pay that too [TS]

00:35:27 ◼   ► low it's not the Gmail invented Ajax or [TS]

00:35:28 ◼   ► anything like that but Gmail was the [TS]

00:35:29 ◼   ► first high profile pervasively Ajax [TS]

00:35:32 ◼   ► throw out the old thing you know even [TS]

00:35:35 ◼   ► though it did have the cruddy snow [TS]

00:35:37 ◼   ► the cruddy plain HTML interface Gmail [TS]

00:35:40 ◼   ► was clearly meant designed in a post [TS]

00:35:42 ◼   ► Ajax world and that that just changed [TS]

00:35:45 ◼   ► the perception of web applications [TS]

00:35:47 ◼   ► entirely for the masses even though [TS]

00:35:48 ◼   ► there had been plenty of small [TS]

00:35:49 ◼   ► applications that did exactly the same [TS]

00:35:51 ◼   ► thing before that Gmail was the first [TS]

00:35:53 ◼   ► time that everybody saw oh oh this you [TS]

00:35:55 ◼   ► mean this is a web app hey it's not so [TS]

00:35:57 ◼   ► bad and the Gmail thing the other thing [TS]

00:36:01 ◼   ► that did it was it didn't ape any sort [TS]

00:36:03 ◼   ► of desktop applications UI it played to [TS]

00:36:06 ◼   ► the strengths of the web so it didn't [TS]

00:36:08 ◼   ► care [TS]

00:36:08 ◼   ► you know how Apple Mail or Eudora or [TS]

00:36:11 ◼   ► Outlook worked is that no this is how [TS]

00:36:13 ◼   ► this is how email is going to work for [TS]

00:36:15 ◼   ► us and Gmail was going to be its own [TS]

00:36:17 ◼   ► thing we're going to rethink the [TS]

00:36:18 ◼   ► interface from you know from the ground [TS]

00:36:19 ◼   ► up from the lack of folders the [TS]

00:36:21 ◼   ► introduction of labels and doing [TS]

00:36:23 ◼   ► everything in terms of conversations and [TS]

00:36:25 ◼   ► just the big linear list of stuff and it [TS]

00:36:27 ◼   ► was very different from desktop [TS]

00:36:28 ◼   ► application now the second point a veer [TS]

00:36:30 ◼   ► is perception of speed versus actual [TS]

00:36:32 ◼   ► speed that's the key because there was [TS]

00:36:35 ◼   ► always going to be that round-trip to [TS]

00:36:36 ◼   ► the server and that delay it was never [TS]

00:36:37 ◼   ► going to be as fast as local in most [TS]

00:36:40 ◼   ► cases but as long as you make it feel [TS]

00:36:42 ◼   ► fast as long as the interface feels [TS]

00:36:44 ◼   ► responsive as long as you're never [TS]

00:36:45 ◼   ► waiting for a whole page to load and [TS]

00:36:47 ◼   ► things seem to happen you know it [TS]

00:36:50 ◼   ► interface isn't blocked when you've [TS]

00:36:52 ◼   ► selected an action you can always select [TS]

00:36:53 ◼   ► the different action and most common [TS]

00:36:56 ◼   ► things are very fast Gmail did a really [TS]

00:36:58 ◼   ► good job on that now contrast that to [TS]

00:37:02 ◼   ► Apple's online web thing so now back in [TS]

00:37:05 ◼   ► the day Apple had the you know you have [TS]

00:37:07 ◼   ► to reload the whole webpage to do [TS]

00:37:08 ◼   ► anything so the home page builder was [TS]

00:37:10 ◼   ► kind of like that there wasn't much Ajax [TS]

00:37:11 ◼   ► but you can't really blame them because [TS]

00:37:12 ◼   ► I was pre a check the post Ajax Apple [TS]

00:37:16 ◼   ► took that technology and used it to make [TS]

00:37:20 ◼   ► their applications feel like the desktop [TS]

00:37:24 ◼   ► version so if you look for example to [TS]

00:37:25 ◼   ► mobile memes in mail interface today it [TS]

00:37:27 ◼   ► looks kind of like the Apple Mail [TS]

00:37:29 ◼   ► interface and it's all Ajax again it [TS]

00:37:30 ◼   ► does everything asynchronously and you [TS]

00:37:32 ◼   ► don't have to reload the page and stuff [TS]

00:37:33 ◼   ► like that [TS]

00:37:34 ◼   ► but it still feels fast slower than the [TS]

00:37:37 ◼   ► equivalent desktop application they [TS]

00:37:39 ◼   ► didn't you know define their own [TS]

00:37:41 ◼   ► interface they didn't do what Gmail did [TS]

00:37:43 ◼   ► and say we've got a new set of rules [TS]

00:37:44 ◼   ► this is a new interface it's there's not [TS]

00:37:46 ◼   ► that there's no basis of comparison for [TS]

00:37:48 ◼   ► Gmail because there's no desktop [TS]

00:37:49 ◼   ► application that ever worked like Gmail [TS]

00:37:51 ◼   ► to work like Gmail and Apple Mail works [TS]

00:37:52 ◼   ► like Apple me well mobile me works like [TS]

00:37:54 ◼   ► Apple Mail and it's not as fast I mean [TS]

00:37:57 ◼   ► if you take the little scroll thumb and [TS]

00:37:59 ◼   ► scroll it in the MobileMe mail thing you [TS]

00:38:00 ◼   ► get that little spinning cursor and the [TS]

00:38:03 ◼   ► thing is empty and it says loading and [TS]

00:38:04 ◼   ► you're waiting for something now Gmail [TS]

00:38:06 ◼   ► makes you wait to but when you the [TS]

00:38:09 ◼   ► expectations of a desktop application is [TS]

00:38:10 ◼   ► when I grab the scroll thumb and yank it [TS]

00:38:12 ◼   ► down I see stuff that's lower down I [TS]

00:38:15 ◼   ► don't see a big spinning weight cursor [TS]

00:38:16 ◼   ► in a blank screen and that perception is [TS]

00:38:19 ◼   ► you know hammered in by years and years [TS]

00:38:21 ◼   ► of desktop experience whereas on the [TS]

00:38:23 ◼   ► Gmail side I have no expectation of [TS]

00:38:25 ◼   ► what's going to happen when I click on a [TS]

00:38:26 ◼   ► label right it changes you know it's not [TS]

00:38:28 ◼   ► they don't look like folders if they had [TS]

00:38:30 ◼   ► put a folder icon back to it made it [TS]

00:38:31 ◼   ► like an active selection like a source [TS]

00:38:32 ◼   ► list when I clicked on it and [TS]

00:38:34 ◼   ► highlighted I'd be like why isn't the [TS]

00:38:36 ◼   ► right pane up yeah yeah I mean they gave [TS]

00:38:38 ◼   ► you basically a new a new language to [TS]

00:38:40 ◼   ► speak when using their app yeah and you [TS]

00:38:43 ◼   ► didn't have this unfavorable basis of [TS]

00:38:45 ◼   ► comparison where their application was [TS]

00:38:47 ◼   ► always going to be found wanting [TS]

00:38:48 ◼   ► they just went off in a different [TS]

00:38:50 ◼   ► direction but Apple has taken all this [TS]

00:38:51 ◼   ► technology and built what seems to be a [TS]

00:38:53 ◼   ► pretty credible you know nice clone of a [TS]

00:38:56 ◼   ► desktop application but it's always [TS]

00:38:59 ◼   ► going to be it's always going to pale in [TS]

00:39:00 ◼   ► comparison to a real one and so it feels [TS]

00:39:03 ◼   ► slower than it really is and I think it [TS]

00:39:05 ◼   ► actually is slower than Gmail for [TS]

00:39:07 ◼   ► reasons we'll get to in a later point [TS]

00:39:08 ◼   ► and then I'm gonna make a little sidebar [TS]

00:39:11 ◼   ► get off the mail thing to go to I disk [TS]

00:39:12 ◼   ► oh my god talk about slow I just guess [TS]

00:39:15 ◼   ► that the ultimate multi-year long is it [TS]

00:39:18 ◼   ► but a decade yet it's been a long time [TS]

00:39:19 ◼   ► where I disk is synonymous but slow is [TS]

00:39:23 ◼   ► there if there's a slower way to access [TS]

00:39:25 ◼   ► your files from a server somewhere I [TS]

00:39:27 ◼   ► don't think I've ever experienced it it [TS]

00:39:28 ◼   ► was it would block the entire [TS]

00:39:30 ◼   ► application for a long time everything [TS]

00:39:32 ◼   ► took forever lots of spinning weight [TS]

00:39:34 ◼   ► cursors back in the day it was like well [TS]

00:39:37 ◼   ► it's because they built I disk on top of [TS]

00:39:38 ◼   ► synchronous file system API so in UNIX [TS]

00:39:40 ◼   ► when you make a read system call and it [TS]

00:39:42 ◼   ► goes down through the layers to the file [TS]

00:39:43 ◼   ► system API yeah it's synchronous the [TS]

00:39:45 ◼   ► application can't do anything else while [TS]

00:39:47 ◼   ► it's waiting for that read but they seem [TS]

00:39:48 ◼   ► to have overcome that a little bit but [TS]

00:39:52 ◼   ► it still boggles my mind that using I [TS]

00:39:54 ◼   ► disk in the finder is still slower than [TS]

00:39:56 ◼   ► using web dev to hit that very same AI [TS]

00:39:58 ◼   ► disk and pretty much any third-party [TS]

00:39:59 ◼   ► application so if you have like in der [TS]

00:40:01 ◼   ► archaea or transmitted or something like [TS]

00:40:02 ◼   ► that and you open up your I disk and [TS]

00:40:03 ◼   ► navigate it [TS]

00:40:05 ◼   ► still faster to do that than it is to [TS]

00:40:06 ◼   ► navigate your ideas going to find her I [TS]

00:40:07 ◼   ► don't even know why anymore at this [TS]

00:40:09 ◼   ► point they don't even care and I did [TS]

00:40:12 ◼   ► that they did that a local discipling [TS]

00:40:13 ◼   ► where you could have a whole disk image [TS]

00:40:15 ◼   ► locally and it would try to sync them [TS]

00:40:16 ◼   ► and syncing is not really Apple strength [TS]

00:40:19 ◼   ► either so that was the worst it would [TS]

00:40:21 ◼   ► put this giant disk image on your [TS]

00:40:22 ◼   ► computer is just it was true they were [TS]

00:40:24 ◼   ► trying to banned it and they kind of [TS]

00:40:25 ◼   ► made it worse then the bottom line is [TS]

00:40:27 ◼   ► the Dropbox dropkicks eye disk to the [TS]

00:40:30 ◼   ► curb then it's like asana let's not [TS]

00:40:32 ◼   ► let's not even talk about high discs [TS]

00:40:33 ◼   ► anymore because and Dropbox shows it [TS]

00:40:34 ◼   ► like some little company with a couple [TS]

00:40:36 ◼   ► dudes in it made what I just should have [TS]

00:40:38 ◼   ► been for a decade and it's like well [TS]

00:40:40 ◼   ► here it is yeah Apple you're a [TS]

00:40:41 ◼   ► multi-billion dollar cooperation with [TS]

00:40:43 ◼   ► like more profit in five minutes that [TS]

00:40:45 ◼   ► will have in the entire year and you [TS]

00:40:47 ◼   ► couldn't do this and we just did and [TS]

00:40:48 ◼   ► here it is I don't want to go into like [TS]

00:40:51 ◼   ► whether or not a polite Dropbox or [TS]

00:40:53 ◼   ► anything like that just the bottom line [TS]

00:40:54 ◼   ► is I disk bed Dropbox good Apple big [TS]

00:40:58 ◼   ► corporation lots of money Dropbox small [TS]

00:40:59 ◼   ► so there's this problem here it's a [TS]

00:41:02 ◼   ► major major failure do you think it [TS]

00:41:04 ◼   ► really I know we're gonna jump in ahead [TS]

00:41:06 ◼   ► jump but I mean do you think that that's [TS]

00:41:07 ◼   ► the mentality big company versus small [TS]

00:41:09 ◼   ► company mentality ork there that's not [TS]

00:41:12 ◼   ► it okay you got there I'm not gonna I'm [TS]

00:41:14 ◼   ► not gonna give them that excuse not yeah [TS]

00:41:17 ◼   ► so so performance it's just killing [TS]

00:41:22 ◼   ► Apple and and again if you can do [TS]

00:41:23 ◼   ► anything online you [TS]

00:41:25 ◼   ► if it feels slow it doesn't you know how [TS]

00:41:28 ◼   ► does it affect your work well I do way [TS]

00:41:29 ◼   ► back two seconds to get my file it just [TS]

00:41:31 ◼   ► makes you not want to use it it makes it [TS]

00:41:33 ◼   ► unpleasant [TS]

00:41:34 ◼   ► and that's why I think performance that [TS]

00:41:36 ◼   ► it's kind of like the same way iOS is so [TS]

00:41:38 ◼   ► pleasant to use because it's so [TS]

00:41:39 ◼   ► responsive and they focus so heavily on [TS]

00:41:41 ◼   ► performance they just don't have that [TS]

00:41:43 ◼   ► religion when it comes to server-side [TS]

00:41:46 ◼   ► stuff and it's just as important there [TS]

00:41:47 ◼   ► if not more important because you know [TS]

00:41:49 ◼   ► you're farther away from the thing [TS]

00:41:51 ◼   ► you're interacting with it's not you [TS]

00:41:52 ◼   ► know it's not running on a CPU right in [TS]

00:41:54 ◼   ► front of you it's on a server somewhere [TS]

00:41:55 ◼   ► and is latency if send things over a [TS]

00:41:56 ◼   ► wire and wait for a response and they're [TS]

00:41:59 ◼   ► just not prioritizing it correctly so [TS]

00:42:02 ◼   ► the next item is features it's a third [TS]

00:42:04 ◼   ► item and list reliability performance [TS]

00:42:05 ◼   ► then finally you get two features [TS]

00:42:07 ◼   ► finally you get two like the stuff that [TS]

00:42:08 ◼   ► Apple feels like it can compete on but [TS]

00:42:11 ◼   ► the problem with that is that features [TS]

00:42:13 ◼   ► in the online game are different than [TS]

00:42:15 ◼   ► features in the desktop game so Gmail is [TS]

00:42:17 ◼   ► a good example if you look at what Gmail [TS]

00:42:19 ◼   ► do it's kind of like a an octopus that [TS]

00:42:21 ◼   ► will put its tentacles into every part [TS]

00:42:23 ◼   ► of your life Gmail will pull email from [TS]

00:42:25 ◼   ► other services including computing [TS]

00:42:27 ◼   ► services you can send email out through [TS]

00:42:29 ◼   ► those other services so they look like [TS]

00:42:30 ◼   ► they legitimately came from those other [TS]

00:42:32 ◼   ► things there are extensions and those [TS]

00:42:34 ◼   ► lab things where you can add lots of [TS]

00:42:35 ◼   ► interesting features and mix-and-match [TS]

00:42:37 ◼   ► and change themes and just customize it [TS]

00:42:39 ◼   ► it does pop an IMAP it has server-side [TS]

00:42:41 ◼   ► filters like features Gmail features [TS]

00:42:44 ◼   ► have just been coming fast and heavy [TS]

00:42:46 ◼   ► since the very beginning and they don't [TS]

00:42:48 ◼   ► limit themselves to features that fit [TS]

00:42:50 ◼   ► within our world you if somebody wants [TS]

00:42:52 ◼   ► it if you know if someone somewhere [TS]

00:42:55 ◼   ► thinks this is a useful feature they [TS]

00:42:56 ◼   ► throw it in there so you can make Gmail [TS]

00:42:58 ◼   ► your home for email on the web and I [TS]

00:43:01 ◼   ► know have done that simply because it [TS]

00:43:03 ◼   ► integrates with every other service you [TS]

00:43:05 ◼   ► can just work in Gmail and make it look [TS]

00:43:07 ◼   ► like you have 15 different email [TS]

00:43:08 ◼   ► accounts but see them all in Gmail and [TS]

00:43:10 ◼   ► send out through them all in Gmail and [TS]

00:43:11 ◼   ► get them in any desktop application you [TS]

00:43:13 ◼   ► want and have everything synchronized [TS]

00:43:14 ◼   ► right those types of features apples so [TS]

00:43:18 ◼   ► far behind in its mail client for doing [TS]

00:43:19 ◼   ► that like Apple has tiny little feelers [TS]

00:43:22 ◼   ► into maybe pulling in mail from other [TS]

00:43:24 ◼   ► things and they do pop an IMAP but they [TS]

00:43:26 ◼   ► don't want to you know they don't want [TS]

00:43:29 ◼   ► they wouldn't do something like [TS]

00:43:29 ◼   ► extensions because they said we define [TS]

00:43:31 ◼   ► the interface for Apple Mail and for the [TS]

00:43:33 ◼   ► webmail and we don't want you messing [TS]

00:43:35 ◼   ► with it we don't want you putting an [TS]

00:43:36 ◼   ► ugly picture of clouds in the background [TS]

00:43:37 ◼   ► that changes based on the weather [TS]

00:43:39 ◼   ► stuff like that server-side filters is a [TS]

00:43:42 ◼   ► philosophical difference between the two [TS]

00:43:44 ◼   ► things where Apple says well we have a [TS]

00:43:45 ◼   ► rules in our you know Apple Mail [TS]

00:43:48 ◼   ► application but when you're doing it [TS]

00:43:50 ◼   ► from the server that's like when you're [TS]

00:43:51 ◼   ► going through the web interface that's [TS]

00:43:52 ◼   ► just like a temporary I just want to [TS]

00:43:53 ◼   ► check my mail on the web but you'll go [TS]

00:43:55 ◼   ► back and do it on your real mail client [TS]

00:43:57 ◼   ► later [TS]

00:43:58 ◼   ► whereas Gmail says not Gmail is the one [TS]

00:44:00 ◼   ► true interface to mail and if they're [TS]

00:44:02 ◼   ► going to be mail filtering rules they're [TS]

00:44:03 ◼   ► going to be in Gmail and real lives on a [TS]

00:44:05 ◼   ► server all those things all those [TS]

00:44:08 ◼   ► features mean that Gmail is basically [TS]

00:44:11 ◼   ► beating Apple in the market in the [TS]

00:44:12 ◼   ► checkbox for and the chat box bar [TS]

00:44:14 ◼   ► doesn't seem like it it's that important [TS]

00:44:15 ◼   ► Apple doesn't participate in it in terms [TS]

00:44:17 ◼   ► of its hardware products and its [TS]

00:44:19 ◼   ► software but for online services if you [TS]

00:44:22 ◼   ► want to win and get the people to use [TS]

00:44:24 ◼   ► yours as you as your primary email [TS]

00:44:26 ◼   ► address or your you know your primary [TS]

00:44:29 ◼   ► disk storage thing like Dropbox Apple's [TS]

00:44:32 ◼   ► going to lose every time [TS]

00:44:32 ◼   ► the guys who are more flexible and [TS]

00:44:34 ◼   ► that's why everyone uses Gmail and [TS]

00:44:36 ◼   ► Dropbox instead of that Mac a male and [TS]

00:44:38 ◼   ► an I disk and is one instance for apples [TS]

00:44:42 ◼   ► we don't compete on features we compete [TS]

00:44:45 ◼   ► on like feel and everything like that it [TS]

00:44:47 ◼   ► doesn't make a difference in online you [TS]

00:44:48 ◼   ► have to compete on features and [TS]

00:44:49 ◼   ► especially in the sort of the Borg type [TS]

00:44:52 ◼   ► ways where you absorb other stuff into [TS]

00:44:55 ◼   ► it because I had so many different email [TS]

00:44:57 ◼   ► accounts at different places including [TS]

00:44:58 ◼   ► my Mac one and Gmail was the one that [TS]

00:45:00 ◼   ► was promiscuous enough to be willing to [TS]

00:45:03 ◼   ► absorb the other one so now my dot Mac [TS]

00:45:05 ◼   ► email gets funneled through Gmail so [TS]

00:45:06 ◼   ► does my you know all my other email [TS]

00:45:08 ◼   ► accounts and that becomes my home [TS]

00:45:10 ◼   ► because it was it wasn't so picky about [TS]

00:45:12 ◼   ► all we don't associate with the service [TS]

00:45:15 ◼   ► we really prefer that you just not use [TS]

00:45:16 ◼   ► all those horses and come use us at [TS]

00:45:18 ◼   ► gmail recognizes that you're gonna have [TS]

00:45:19 ◼   ► a lot of email addresses and identities [TS]

00:45:21 ◼   ► and it will it will do anything it will [TS]

00:45:22 ◼   ► do what it takes to get business what's [TS]

00:45:25 ◼   ► it gonna take to get you into a gmail [TS]

00:45:27 ◼   ► today a little do it so final one is is [TS]

00:45:32 ◼   ► access and this is kind of underlying [TS]

00:45:36 ◼   ► the whole thing I've been paying enough [TS]

00:45:37 ◼   ► attention to the chat room but a bit [TS]

00:45:39 ◼   ► people already screaming about this in [TS]

00:45:40 ◼   ► terms of appliable you know of course [TS]

00:45:41 ◼   ► gmail of course Apple mobile me doesn't [TS]

00:45:43 ◼   ► have as many customers and of course the [TS]

00:45:46 ◼   ► heavily limitations are us daily guys [TS]

00:45:48 ◼   ► because they charge money for it they're [TS]

00:45:50 ◼   ► not it's not a free service unlike all [TS]

00:45:52 ◼   ► the other ones that we've been talking [TS]

00:45:53 ◼   ► about you can't get in on Mac or mobile [TS]

00:45:56 ◼   ► meat without paying money it's 100 bucks [TS]

00:45:58 ◼   ► a year has been forever and that right [TS]

00:46:01 ◼   ► away right out the gate limits you to [TS]

00:46:02 ◼   ► the number of people you're going to [TS]

00:46:05 ◼   ► have and if that Mac was like really [TS]

00:46:08 ◼   ► awesome paying for it can make people [TS]

00:46:10 ◼   ► feel more secure does you be like well [TS]

00:46:12 ◼   ► you're using that free thing but at any [TS]

00:46:13 ◼   ► second that could be because you're not [TS]

00:46:15 ◼   ► paying the money but I pay for my [TS]

00:46:16 ◼   ► service and I feel more secure with it [TS]

00:46:18 ◼   ► well and that was that was one of the [TS]

00:46:19 ◼   ► very big things about the first [TS]

00:46:21 ◼   ► generation of what we'll call webmail [TS]

00:46:25 ◼   ► services whether it was hotmail or [TS]

00:46:26 ◼   ► whoever was oh well that's free could go [TS]

00:46:29 ◼   ► away could break it could you know and [TS]

00:46:30 ◼   ► they're not going to they're not going [TS]

00:46:31 ◼   ► to help you they're not going to care [TS]

00:46:33 ◼   ► and people would pick Apple services for [TS]

00:46:36 ◼   ► that reason well I know I'm paying for [TS]

00:46:38 ◼   ► this so it's gonna be good yeah and if [TS]

00:46:42 ◼   ► Apple was if Apple was great at all the [TS]

00:46:44 ◼   ► other things I just listed reliability [TS]

00:46:45 ◼   ► performance feature [TS]

00:46:46 ◼   ► as if Apple did a good job on those [TS]

00:46:48 ◼   ► paying for would make you feel more [TS]

00:46:50 ◼   ► secure but they're not the best that in [TS]

00:46:52 ◼   ► those things so I think paying for makes [TS]

00:46:54 ◼   ► you feel less secure because then you [TS]

00:46:56 ◼   ► start going to getting into the negative [TS]

00:46:58 ◼   ► side of paying for things and here's two [TS]

00:47:00 ◼   ► aspects of the negative side one is that [TS]

00:47:02 ◼   ► when something like home page being [TS]

00:47:04 ◼   ► retired comes in you feel even more [TS]

00:47:07 ◼   ► betrayed because like what is like what [TS]

00:47:08 ◼   ► what have I been paying all this money [TS]

00:47:09 ◼   ► for if not to ensure the longevity of [TS]

00:47:12 ◼   ► these you know the first three years of [TS]

00:47:15 ◼   ► my kid's life that I put up on the web [TS]

00:47:16 ◼   ► and you tell them he's going to go away [TS]

00:47:17 ◼   ► why am I even paying for this if I [TS]

00:47:18 ◼   ► wanted someone to just dump my data I [TS]

00:47:20 ◼   ► would have taken one of the free [TS]

00:47:21 ◼   ► services just I kind of expect that from [TS]

00:47:23 ◼   ► them because hey I never paid them any [TS]

00:47:24 ◼   ► money you get what you pay for [TS]

00:47:25 ◼   ► I've been paying a hundred dollars a [TS]

00:47:27 ◼   ► year and you do this so it you know it [TS]

00:47:29 ◼   ► reverses itself on Apple it becomes a [TS]

00:47:31 ◼   ► detriment and the other one is that [TS]

00:47:33 ◼   ► you're always one missed bill away from [TS]

00:47:35 ◼   ► losing everything like that's not really [TS]

00:47:36 ◼   ► true Apple has grace periods and they'll [TS]

00:47:39 ◼   ► preserve your stuff and you can keep [TS]

00:47:40 ◼   ► your name if you miss a bill and renew [TS]

00:47:42 ◼   ► and do all this stuff but there's the [TS]

00:47:44 ◼   ► perception that since you're paying for [TS]

00:47:46 ◼   ► it if you stop paying for it then [TS]

00:47:48 ◼   ► everything is gone and then then you [TS]

00:47:50 ◼   ► feel trapped by like well I've got all [TS]

00:47:51 ◼   ► this stuff on this service but I hate [TS]

00:47:53 ◼   ► the service I really don't want to use [TS]

00:47:54 ◼   ► it anymore but but I've got it because [TS]

00:47:56 ◼   ► if I stopped paying for it then all my [TS]

00:47:58 ◼   ► stuff is gone and and that makes people [TS]

00:48:01 ◼   ► feel bitter about having paid for it [TS]

00:48:02 ◼   ► like all they trapped me because like I [TS]

00:48:04 ◼   ► pay all this money now I have to pay [TS]

00:48:05 ◼   ► them forever if I want my stuff to all [TS]

00:48:07 ◼   ► the negative because their bed and all [TS]

00:48:09 ◼   ► those other things all the negative [TS]

00:48:10 ◼   ► aspects of paying come out I'm not going [TS]

00:48:12 ◼   ► to say that paying for it is bad I think [TS]

00:48:14 ◼   ► paying for it could've been a huge huge [TS]

00:48:15 ◼   ► plus if they were good at it but since [TS]

00:48:18 ◼   ► they're bad at it paying for it becomes [TS]

00:48:20 ◼   ► a negative it's lips over to the other [TS]

00:48:21 ◼   ► side ah I'm gonna do a little sidebar [TS]

00:48:25 ◼   ► and ping so we mostly just been talking [TS]

00:48:27 ◼   ► about mobile news anyone remember ping [TS]

00:48:29 ◼   ► how long ago was that it seems like a [TS]

00:48:31 ◼   ► long time ago doesn't I really wasn't [TS]

00:48:32 ◼   ► but yeah it really seems like ages ago [TS]

00:48:34 ◼   ► and I did you try it did you sign you [TS]

00:48:37 ◼   ► know sign up for it and try it out I did [TS]

00:48:40 ◼   ► I tried to try it was I successful at [TS]

00:48:44 ◼   ► trying it I I tried to do whatever it is [TS]

00:48:46 ◼   ► they wanted me to do with ping but I [TS]

00:48:48 ◼   ► just feel like ping was DOA [TS]

00:48:50 ◼   ► yeah really wasn't it maybe it took two [TS]

00:48:53 ◼   ► days to realize that three days but I'll [TS]

00:48:56 ◼   ► be honest with you John I [TS]

00:48:58 ◼   ► I don't really think of myself as an [TS]

00:49:00 ◼   ► Apple fanboy although I probably [TS]

00:49:03 ◼   ► probably am I mean I'm rational enough [TS]

00:49:05 ◼   ► to see that I probably am like it's like [TS]

00:49:09 ◼   ► when you you kind of get the idea you [TS]

00:49:11 ◼   ► have a problem and everyone tells you [TS]

00:49:13 ◼   ► you have the problem you kind of start [TS]

00:49:15 ◼   ► to believe them I can see that so it at [TS]

00:49:19 ◼   ► least at least what I would say is that [TS]

00:49:21 ◼   ► I'm always I want Apple to be successful [TS]

00:49:24 ◼   ► because I really like the stuff that [TS]

00:49:25 ◼   ► Apple makes and that that's the way that [TS]

00:49:26 ◼   ► I see it and when they do something like [TS]

00:49:29 ◼   ► this it it wasn't so much like I don't [TS]

00:49:32 ◼   ► think anybody was surprised that ping [TS]

00:49:34 ◼   ► was sort of as you say is sort of DOA [TS]

00:49:36 ◼   ► but it it's almost the kind of thing [TS]

00:49:39 ◼   ► like with MobileMe dot Mac I really want [TS]

00:49:42 ◼   ► Apple to do it right I really want them [TS]

00:49:44 ◼   ► to get it right I really want them to [TS]

00:49:45 ◼   ► buy Dropbox and and or or do whatever it [TS]

00:49:49 ◼   ► takes to make Dropbox just always there [TS]

00:49:51 ◼   ► on every Mac that I ever use or give to [TS]

00:49:53 ◼   ► my family member or anything any any [TS]

00:49:55 ◼   ► just make it part of the OS whether you [TS]

00:49:58 ◼   ► buy them or license it I don't care just [TS]

00:50:00 ◼   ► get it in there make it part of it that [TS]

00:50:03 ◼   ► that makes sense to me and MobileMe [TS]

00:50:05 ◼   ► having a service like that and doing it [TS]

00:50:07 ◼   ► right makes sense to me and I would [TS]

00:50:10 ◼   ► rather pay Apple or use app something [TS]

00:50:12 ◼   ► Apple build than something that the [TS]

00:50:14 ◼   ► Google build but not because I don't [TS]

00:50:16 ◼   ► like Google but because the integration [TS]

00:50:18 ◼   ► is usually better when you are sticking [TS]

00:50:22 ◼   ► on the Apple side of things usually I'd [TS]

00:50:24 ◼   ► I have I use Google apps I use tons of [TS]

00:50:27 ◼   ► stuff on Google I don't dislike them at [TS]

00:50:28 ◼   ► all and I've had an Android phone for [TS]

00:50:30 ◼   ► the better part of a year and I was [TS]

00:50:31 ◼   ► somewhat content with that I have no [TS]

00:50:33 ◼   ► problem with Google so here's the thing [TS]

00:50:36 ◼   ► John when I looked at ping the first [TS]

00:50:39 ◼   ► question I thought why is Apple doing [TS]

00:50:41 ◼   ► this I get why they would do mobile me [TS]

00:50:43 ◼   ► why would they do ping what are a lot of [TS]

00:50:47 ◼   ► reasons for them to have done ping from [TS]

00:50:49 ◼   ► like a synergy perspective I'm doing the [TS]

00:50:51 ◼   ► air quotes now yeah in terms of helping [TS]

00:50:55 ◼   ► to make it more fun to buy things in [TS]

00:50:58 ◼   ► iTunes or to buy music you know the [TS]

00:51:01 ◼   ► social aspect amuses it's a lot of [TS]

00:51:02 ◼   ► companies making money off that but of [TS]

00:51:04 ◼   ► all the things that we just listed all [TS]

00:51:06 ◼   ► those different categories if I had to [TS]

00:51:07 ◼   ► pick one category that killed ping [TS]

00:51:11 ◼   ► only I think it only really takes one [TS]

00:51:12 ◼   ► thing to kill pain wasn't reliability [TS]

00:51:14 ◼   ► because it for the time that it was [TS]

00:51:16 ◼   ► there it's still there I guess it worked [TS]

00:51:17 ◼   ► fine it was like down performance seemed [TS]

00:51:21 ◼   ► to be okay compared to you know other [TS]

00:51:23 ◼   ► online things that wasn't really [TS]

00:51:25 ◼   ► intensive in terms of data volume [TS]

00:51:26 ◼   ► features kind of fell down there but [TS]

00:51:29 ◼   ► like a version one you always expect to [TS]

00:51:31 ◼   ► not have a lot of features but access is [TS]

00:51:33 ◼   ► the reason that ping cratered and access [TS]

00:51:36 ◼   ► starts from the the basic interaction [TS]

00:51:40 ◼   ► with ping and that it was only in iTunes [TS]

00:51:42 ◼   ► you don't make an online service that [TS]

00:51:45 ◼   ► you can't use in a web browser in 2010 [TS]

00:51:48 ◼   ► you just don't game over [TS]

00:51:50 ◼   ► anything you can only do an iTunes is [TS]

00:51:52 ◼   ► not an online service the store works [TS]

00:51:55 ◼   ► only in iTunes because they control the [TS]

00:51:56 ◼   ► store it's the only way to get to the [TS]

00:51:58 ◼   ► iTunes Store that's why they want to do [TS]

00:51:59 ◼   ► it fine I'll buy stuff there and hey [TS]

00:52:00 ◼   ► that's where the media is going anyway [TS]

00:52:01 ◼   ► but ping is supposed to be a social [TS]

00:52:04 ◼   ► thing and if I can only use a social [TS]

00:52:05 ◼   ► thing from iTunes forget it it's dead um [TS]

00:52:09 ◼   ► and the other thing was they tied it so [TS]

00:52:10 ◼   ► heavily the iTunes again is their [TS]

00:52:12 ◼   ► unwillingness to be promiscuous only the [TS]

00:52:14 ◼   ► songs you bought in iTunes participated [TS]

00:52:16 ◼   ► in this you know world of sharing [TS]

00:52:18 ◼   ► alright what well you have tons and tons [TS]

00:52:20 ◼   ► of music that people have never heard of [TS]

00:52:22 ◼   ► that's not on the iTunes Store and you [TS]

00:52:24 ◼   ► want to like share and talk about it [TS]

00:52:25 ◼   ► lots of services let you do that like a [TS]

00:52:27 ◼   ► I don't know a last.fm and a few other [TS]

00:52:29 ◼   ► things like that where what's that other [TS]

00:52:31 ◼   ► one the smell alone forgetting the name [TS]

00:52:32 ◼   ► of where they will go to great lengths [TS]

00:52:35 ◼   ► to catalog and add metadata for and [TS]

00:52:37 ◼   ► figure out all this obscure music that [TS]

00:52:39 ◼   ► people have because they're not trying [TS]

00:52:40 ◼   ► to sell you the music they just they [TS]

00:52:42 ◼   ► know that you want to share your tastes [TS]

00:52:43 ◼   ► and if you like some weird you know [TS]

00:52:45 ◼   ► drum only band from Africa that no one's [TS]

00:52:49 ◼   ► ever heard of that has never released [TS]

00:52:50 ◼   ► anything except for on the internet and [TS]

00:52:51 ◼   ► you have a track of that you want to [TS]

00:52:53 ◼   ► share that with people and you want to [TS]

00:52:54 ◼   ► annotate it with a metadata and maybe [TS]

00:52:55 ◼   ► the seven other people who are into that [TS]

00:52:56 ◼   ► band will do it too and you can just [TS]

00:52:58 ◼   ► share your appreciation for music the [TS]

00:53:00 ◼   ► doing it the way that they did it I mean [TS]

00:53:02 ◼   ► I like I understand that they wanted to [TS]

00:53:04 ◼   ► play in this but this is the thing that [TS]

00:53:05 ◼   ► surprised me so much about paying is [TS]

00:53:07 ◼   ► that usually I look at look at the way [TS]

00:53:10 ◼   ► that that Apple launches a product a [TS]

00:53:13 ◼   ► physical tangible product I mean look at [TS]

00:53:16 ◼   ► the MacBook Air recently the the iPhone [TS]

00:53:19 ◼   ► 4 the iPad 2 all of these things [TS]

00:53:22 ◼   ► they they create something I don't want [TS]

00:53:25 ◼   ► to call it flawless but they create [TS]

00:53:27 ◼   ► something that's awesome and when there [TS]

00:53:29 ◼   ► are flaws they do a really good job of [TS]

00:53:33 ◼   ► downplaying them and usually what the [TS]

00:53:36 ◼   ► flaws that are there are not they're not [TS]

00:53:38 ◼   ► they're not killer flaws right they're [TS]

00:53:39 ◼   ► not things that are like all that [TS]

00:53:41 ◼   ► product is no good but then whenever [TS]

00:53:42 ◼   ► they launch an online service like this [TS]

00:53:44 ◼   ► it it really doesn't match it really [TS]

00:53:49 ◼   ► doesn't you can't say that about it you [TS]

00:53:51 ◼   ► can't say that there aren't usually and [TS]

00:53:53 ◼   ► that flaws are usually showstoppers in [TS]

00:53:55 ◼   ► some cases I mean even with Game Center [TS]

00:53:58 ◼   ► the way that when people add you and you [TS]

00:54:00 ◼   ► keep getting notifications things like [TS]

00:54:01 ◼   ► that that maybe they address but there [TS]

00:54:03 ◼   ► there are issues there that are [TS]

00:54:06 ◼   ► potentially show-stopping issues and [TS]

00:54:08 ◼   ► ping was just so not usable it was not [TS]

00:54:11 ◼   ► friendly was not fun to use it it [TS]

00:54:13 ◼   ► revealed information you didn't want if [TS]

00:54:15 ◼   ► you hid the information you'd get [TS]

00:54:17 ◼   ► thousands of emails and people asking [TS]

00:54:19 ◼   ► for your you know to you to be their [TS]

00:54:21 ◼   ► friend I mean it was just it was it did [TS]

00:54:23 ◼   ► so many things wrong and it's like how [TS]

00:54:25 ◼   ► can Apple who does such a great job [TS]

00:54:27 ◼   ► building these amazing devices that we'd [TS]

00:54:29 ◼   ► love to use so not get it with a service [TS]