Cortex 6: General Purpose Problem
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how was your fourth of July it was a totally normal day because I live in
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London live in America do not do anything I haven't done anything special
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for fourth of July I tried to do American things did you have a BBQ I had
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a hotdog hotdog ok I'm halfway there but you didn't BBQ it when I i men in the
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world way we're embossed which is one of my favorite beach cities and towns I can
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never remember which one it is and we went to this bar which was serving
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American food for Independence Day American flag up stuff and we had beer
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and hotdogs did you recklessly endanger your hands with explosives
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this is also part of the fourth of July tradition no I don't think they were
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doing any fireworks actually can you buy fireworks in England
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well you can you definitely can for fireworks night to remember remember the
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fifth of November is inefficient november the fifth well because my
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nephew was born on the fourth so now I can I get those confused now in my brain
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your nephew is not guy Fawkes though it is the fourth of July just something
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that you're not too fussed about or is it just because you're here and when you
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hear that just not the same level of excitement yeah I just forget about it I
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would have forgotten it entirely about it were it not for Twitter and seeing
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people doing America things on Twitter for the July it's fine if you're in
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america and their barbecues and fireworks and celebrations and things
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but here in london is just a normal day just a normal day before july's always
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tough day for me because people on social media like to remind me that I'm
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British right that's just what I get for the entire day americans bashing British
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people on the internet day
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that's really convey as though you had anything to do with anything that
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happened two hundred years ago and also as though the americans alive today can
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claim any credit for the group for the glorious victory that they had as yet
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but the photos by people like to remind me that they they want like right as I
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did you win
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can you explain that but to me this is just like the sports thing we won what
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did you do you did nothing but sit in the stands but with the with patriotism
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stuff it's even worse we won the revolutionary war really you weren't
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even alive when it was occurring we need to address the heat from last week
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though I am yeah because basically I don't know how much of this you've seen
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the heat Olympics is this what you mean people telling you where they are and
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how much hotter it is wherever they are
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yeah like I care when I'm physically uncomfortable where I am yeah I saw a
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bunch of the Olympics I just wanted to basically state that it's not a
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competition like we were looking to compete and there are a lot of places in
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the world we totally accept but I think the problem that mean greater having a
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speaker's neither of our homes are equipped to deal with heat that that's
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the difference and places where it's like 1900 degrees Fahrenheit every
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single day like they're probably better equipped oh yeah I will be visiting my
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parents in North Carolina soon and the North Carolina summers are awful they're
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very hot very humid but luckily you never have to be outside for more than
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10 seconds in a row ever in North Carolina during your air conditioned
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house you step into the garage which is hopefully air-conditioned as well you
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get into your air conditioned car and you drive to the supermarket so the only
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time you have to be outside is however long it takes you to walk from your car
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to the supermarket so North Carolina is functionally entirely in
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doors just don't go outside and it is prepared to handle those temperatures
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but London as we discussed is not prepared to handle these temperatures
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English people just believe in their minds that their summers are always fine
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despite the annual evidence that they are not fighting that they would benefit
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from air conditioning that they refused to install I think one of the things in
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in that is league I bet that newer homes now have some kind of central air system
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but many homes here were built before that was even a consideration which is
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maybe not the same so much in america like the houses were built differently
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they will build more recently and therefore could have been equipped for
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that stuff I give it somebody said to me like you can build yourself a house I
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would put air conditioning in that house because I'm doing it now but you know
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many houses are older and then I guess we've become used to not having it we
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just don't have it it's it's like today I dunno it's 20 degrees Celsius or
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something today maybe 22 something like that and I would like to have some air
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conditioning right now cuz did the temperature is not exactly as I would
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like in the room today the other problem with talking about the temperature is we
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didn't mention on the day but the humidity on the day we were recording
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was 100% which that tlie vastly increases the discomfort and they get
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frustrated when people from Arizona then tell you how was a hundred and five
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degrees out today the guests
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Arizona your 105 degrees is lovely I have gone briefly hiking in Arizona in a
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hundred-plus degree weather and is totally fine if you bring enough water
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because the humidity is 0 the water just flows through you and you have a natural
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air conditioning system by the end of the if the if the committee is a hundred
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percent your body has no recourse to cool down and you're just like a sad
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shaggy dog lying on the floor with its tongue out desperately trying to cool
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off Parque on the red it has discovered that Dayton Ohio does indeed have a
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fashion week then this date in Fashion Week dot com just because there are many
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people that were noticing that the wedding ideas that you actually just
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didn't seem to believe that Fashion Week exists I still don't have any idea what
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it is is this week where people are extra fashionable the holiday like their
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designers you know like the big fancy just not growing industries the big
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fancy fashion houses they have fashion shows where they show off their new
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collections and they do them in different parts of the world
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ok that doesn't make any sense why Dayton Ohio as a fashion week then how
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many fashion designers in the world can there possibly be that mean I assume
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that this is local designers if you look at the date with leather crafts clothing
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week is that what you're saying in dayton ohio is in London it's a big
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thing the dayton ohio Fashion Week in 2012 so I don't think it did very well
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but it existed there were people in Denton that was showing off their
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fashions but I'm not sure if it went much further and obviously it didn't
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know unfortunately maybe all of this additional promotion for Dana may help
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them bring back the fashion week we can only hope
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campaign this can be like our campaign I didn't realize we're invested in this
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now I'm not invested in this high I don't even understand what this is I am
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bring back Dayton Ohio fashion week maybe we could do our first live cortex
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from Dayton Ohio for Fashion Week what do you think now disagree
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designers and models walking down runways and what faction leaders it's
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like WWDC for the fashion world except in multiple cities it's like an industry
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event where they show off what they're doing
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comparing the WBC that should be a really good comparison people come for
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the event they go to the shows and business this is the same thing then as
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Dayton Ohio having their own local Apple party during the week of WWDC that's
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what this is it's basically the Mac user group equivalent of a Fashion Week ok
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alright I understand now I think many people are very interested to read it
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and Twitter to see in the idea of you streaming the games that you play oh
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yeah we had our we had our unexpected video game podcast last week which was
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frustrating to listen to you because I was not even remotely prepared for it
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and I kept thinking I didn't mention this game where that came with all these
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other things we've got a lot of feedback about that I get this requests a lot of
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people want to see what are called let's play videos or just streaming stuff so
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with members of the audience who might not be aware
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let let's plays are a huge huge part of the online video world that you I there
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are deep into or don't know anything about it is when someone is recording
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themselves playing a video game usually with some kind of running commentary
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over the top and I do not watch Let's Plays except with aches
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extremely rare exception because I don't get very much out of them this is where
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I feel like there's a bit of a cultural divide if I was younger I might
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appreciate this form of media but I don't really get let's play's most of
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them I find them just uninteresting and so when people say why don't you do
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let's play videos the problem here is that I the only let's play video that I
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have ever seen
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are obviously requiring an enormous amount of work to do either one that I
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like and the ones that I don't like I don't appreciate the form at all I don't
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understand why people watch them or what makes them good they just seem
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pointlessly dumb to me and so this is why it's it's at an unhappy intersection
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for a project of mine to do it it seems like it's an easy project but I don't
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understand what makes the ones that look like they're easy to do good or I don't
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appreciate what makes those good and the one that I think are good
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are obviously hugely labor-intensive and would just be a whole other job to do
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that's why I don't don't think I'll ever do let's please visit ok so there I will
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name drop here when I think of as a great example of a let's play done well
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which is which is a guy called eagle rush on YouTube and he has a series
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called Iron Man impossible which is Forex com and that is perhaps the only
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Let's Play series I have ever watched for any great length because he's
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walking through the game but he's talking about the strategy used to win
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on each level and most importantly he's doing all the voice over after he's
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played through and so he's cutting all of the interesting parts and making it
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go much faster than a normal game actually would have a lot of that the
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lot of work to do but I think they are very good because of it
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this is turned into the missing you say this now it's kind of turned into a very
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unexpected cortex you like topic
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which I was I wasn't expecting this but says it's raised a question for me it is
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undeniable that the type of let's play that people have asked for which is
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basically just watching you play the game and even in silence you could be in
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silence and just have the audio of the game going on and people just observe
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the way that you play or you could just talk about what you're doing as you
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doing it doesn't need to be running like I did this because there is a market for
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this type of stuff because there are people that these channels there are
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people that make lots of money doing this kind of thing where it's very
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simple even twitch stream just think people so there is a market for it
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there are people that would like to see it that you do it there and you're going
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to be playing the games anyway so what's stopping you from just doing the very
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bare minimum and just doing it you're playing the games it doesn't it's not
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gonna take a lot of effort you to to stream them especially gaming on the
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horizon you have done stuff like this before
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there are videos on your way to channel where you've shown yourself playing
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video games every once in a while I do screen recording of when I'm playing a
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game and I will put it up on my YouTube channel as a time-lapse video so I'll
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take a game that I played over and over many hours and compress it down into 15
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minutes or so and i think thats with open TTD atrium building game with
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something else I can't remember what else I have tried to do room world when
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I couldn't remember and i was i was just debating doing one with Victorio
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actually I'm coming to the end of my life cycle with that game I think it was
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this way you are wondering if you wanted to do a tutorial I was already I was
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finding myself thinking about a process for factorial but interest thing
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we were just talking about you recognizing that you do every time and
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did it again and I will continue to do it every time the thing well as I was I
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was I caught myself thinking you know I just talked about this on cortex I
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really should do it this time I really should this is actually a really good
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but it's just another level of my brain trying to trick itself is all that's
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happening here but I have a have done the same record the screen and put it up
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as a as a time-lapse video and I mean considering the amount of effort
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required in the number of views it's it's kind of crazy like be just a
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time-lapse video of me playing open TTD is gotten almost one of them's up to
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like ninety thousand views just ridiculous
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90,000 people watching me play a game like that in and of itself is more
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evidence to say that you could do a very bare minimum thing and people watch it
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so you like then we're very little work
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generate income during the time when you're not making any money this feels
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like something that the gray spreadsheets
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doesn't it though of marginal additional effort for exponential value but the
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thing is my I find that so I don't really have hobbies because everything
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in my life that might start out as a hobby or interest it eventually either
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turns into work or it gets dropped by I have a very hard time maintaining any
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kind of interest that doesn't have multiple purposes in my life is that
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this is the problem with having 1 I'm in the same boat having one thing that was
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your hobby that then becomes the way you make your living every time you get a
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new hobby
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you wonder she complain much right and I've always have always wanted to be the
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kind of person who was who had a hobby or I wanted to develop skills that are
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useless in and of themselves but I hope be really great if I could be if I could
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learn how to do woodcarving right but I know from experience that anytime I have
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attempted to do these these kinds of intentionally purposeless hobby use it
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just falls apart immediately or things that I get interested in become work and
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so I was I was interested in time management a while ago and that that
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became work and I was interested in presentations and how to explain things
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well and that became work and there's a few other things that i've i've picked
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up that have become work in some way or another and so I I'm not even sure it
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would be a good idea just psychologically for me to have not being
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in my life that doesn't become work and that's why I'm resistance to even doing
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the bare minimum that people want of talking over a game and putting it up on
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the Internet is also for me I find I don't know how to explain this but I i
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find that that there's a real activation energy in my mind to speaking out loud
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I'm aware that I don't like a lot of voice interactions with the computers of
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the phones like Siri I use it weigh less than I probably should because there's
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something in my brain that's hard to get the ball rolling on talking and so if I
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was playing a game I would that I was recording a commentary for I would have
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to be constantly reminding myself that I'm supposed to be talking to an
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audience who is listening and then it becomes this whole thing about oh right
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and it needs to be entertaining
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and now you're playing a game not just to mess around with whatever but you're
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playing a game in front of an audience of people and that's also why would
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people even as for the twitch streaming which I barely understand which seems
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just monstrously complicated are trying to figure out a few times how the heck
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which works with a broadcast games and it's a whole other a whole other
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ecosystem over there but even just live streaming the game I wouldn't want to do
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that because it would just change the nature of em I actually really relaxing
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or am I still doing work and then never relaxing so that's that's partly why
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don't do it even if I could theoretically earn money for very little
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additional effort
[TS]
00:19:30
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okay I get it I get what youre saying because that idea of them be damaging
[TS]
00:19:39
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but there is just a very interesting conundrum could be on paper it seems
[TS]
00:19:48
◼
►
like a great idea but I'm even aware that when I do record the games for the
[TS]
00:19:52
◼
►
time lapse I feel a little bit different when I'm playing them is not the tiny
[TS]
00:19:56
◼
►
bit but I just have to be more aware of things when I'm doing that well that's
[TS]
00:20:00
◼
►
very normal like me you before we start this recording and I am completely aware
[TS]
00:20:07
◼
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of how I feel as soon as I pressed the wrong button to record yes then it's
[TS]
00:20:11
◼
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different it's certainly different because they're people listening right
[TS]
00:20:13
◼
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now talking about this
[TS]
00:20:17
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you are you familiar with PewDiePie nobody who works in the world of YouTube
[TS]
00:20:22
◼
►
can be unfamiliar with PewDiePie I have watched a few of his videos he is the
[TS]
00:20:27
◼
►
number one probably is still the number one youtuber that sometimes a change but
[TS]
00:20:31
◼
►
he has been the number one youtuber for quite a while anyway and he does Let's
[TS]
00:20:38
◼
►
Plays not exclusively but a lot in his videos so that he's been in the news
[TS]
00:20:43
◼
►
this week
[TS]
00:20:44
◼
►
people found these paperwork that he had to submit to the government about his
[TS]
00:20:50
◼
►
earnings and he made in 2014 he made seven million dollars
[TS]
00:20:56
◼
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so he's naturally he's been in the news because that's a ton of money and I
[TS]
00:21:01
◼
►
think in 2013 he made four million yeah he he has been relatively open about
[TS]
00:21:08
◼
►
that did an AMA before on red people asked how much he made and and pretty
[TS]
00:21:14
◼
►
much confirmed that that time he was making four million dollars a year but
[TS]
00:21:19
◼
►
see what our numbers on YouTube curious to see 37.7 million subscribers for
[TS]
00:21:29
◼
►
comparison I have one point something and he has 9.3 billion views I have a
[TS]
00:21:48
◼
►
hundred and sixty three million views online channels I mean is that the
[TS]
00:21:54
◼
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dishes to compare it with this is this is the nature of any kind of attention
[TS]
00:21:59
◼
►
driven field like anything in entertainment for the arts in general is
[TS]
00:22:05
◼
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that it's a power-law distribution that the number one person is going to have
[TS]
00:22:10
◼
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vastly more than the number two person who has vastly more than the number
[TS]
00:22:14
◼
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three person and then you get an exponential drop off as you go as you go
[TS]
00:22:18
◼
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further out the line so you should expect that the number one person just
[TS]
00:22:23
◼
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seems ridiculous compared to the number two person think recreated video talking
[TS]
00:22:30
◼
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about this and he spoke very from the heart he was talking about where he came
[TS]
00:22:35
◼
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from and how you know he just is a guy who makes the videos you know people
[TS]
00:22:41
◼
►
think these videos are crazy they are kind of like really mad cap you know
[TS]
00:22:45
◼
►
some people think I just sit down here and just talk to you can appreciate
[TS]
00:22:51
◼
►
and he talks about why the villa's make him happy and stuff like that but there
[TS]
00:22:57
◼
►
seems to be people that want to attack him he makes
[TS]
00:23:01
◼
►
just wondered like you know I'm telling you about this for the first time now
[TS]
00:23:05
◼
►
but I just wonder how you feel about this like do you have sympathy in this
[TS]
00:23:09
◼
►
area like that now all of his information is public and he has to deal
[TS]
00:23:15
◼
►
with people criticizing it and analyzing and that kind of thing I just I have
[TS]
00:23:20
◼
►
sympathy because the Internet allows people to become just crazy famous in a
[TS]
00:23:29
◼
►
short period of time and you have no frame of reference for that we're deep I
[TS]
00:23:39
◼
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was just a few years ago a normal dude and now he's a dude with close to ten
[TS]
00:23:45
◼
►
billion views of his material and then just a weird thing to deal with or to
[TS]
00:23:53
◼
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have almost forty million subscribers so yeah it's that's a hard thing to handle
[TS]
00:24:01
◼
►
in a short period of time and friend from the couple of interviews I've heard
[TS]
00:24:06
◼
►
with him and the very few things I read he seems pretty well-adjusted he seems
[TS]
00:24:10
◼
►
like he handles it as well reasonably well as you can expect anybody to handle
[TS]
00:24:16
◼
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this but if there's a reason why it seems like some celebrities just lose
[TS]
00:24:21
◼
►
their mind as their fame increases because it's surprisingly difficult to
[TS]
00:24:27
◼
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to deal with some of the changes that occur in your life and when you're just
[TS]
00:24:31
◼
►
a normal guy and then suddenly earning seven million dollars a year
[TS]
00:24:35
◼
►
you know it's not like oh I'm crying in my cereal oh how sad it is less money
[TS]
00:24:42
◼
►
that's not what I mean to say but it's just it's a different scenario but
[TS]
00:24:45
◼
►
people have to have to adjust you haven't watched the video myself but I'm
[TS]
00:24:50
◼
►
assuming it's the let's talk about money
[TS]
00:24:52
◼
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video of his yeah so watches now to think that would be a thing to do you
[TS]
00:24:57
◼
►
watch it
[TS]
00:24:59
◼
►
today's sponsor of cortex is audible.com
[TS]
00:25:03
◼
►
mom for listeners of cortex audible offers a free audiobook of your choice
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00:25:08
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any 30 day trial when you go to audible.com / cortex choose for over a
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00:25:15
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hundred and eighty thousand different things to listen to download whatever
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[TS]
00:25:21
◼
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now us to recommend something to you I had something planned for this Adam
[TS]
00:25:26
◼
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changing it at the last minute because I have been listening over the past day
[TS]
00:25:31
◼
►
and a half to a terrifying book called Super intelligence has designs
[TS]
00:25:38
◼
►
strategies by Nick Bostrom this is one of those books where enough people whose
[TS]
00:25:43
◼
►
judgement I trust have recommended in a shorter period of time that I decided to
[TS]
00:25:48
◼
►
move it to the top of my queue and it has certainly caught my attention with
[TS]
00:25:53
◼
►
its existence Johor in short the book is about thinking through the inevitability
[TS]
00:26:00
◼
►
and consequences of developing artificial intelligence
[TS]
00:26:04
◼
►
it's one of those books that feels like it's half crazy and half genius and i've
[TS]
00:26:09
◼
►
only half finished it but the reason I can recommend you at least tried is
[TS]
00:26:13
◼
►
because inaudible if you don't like a book you can just return it for a full
[TS]
00:26:19
◼
►
refund so even if you already have an audible account you can give it a shot
[TS]
00:26:23
◼
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and if you don't like it you can just return it and get your money back and if
[TS]
00:26:26
◼
►
you don't have an audible account and this is the first time that you ever
[TS]
00:26:29
◼
►
signing up you can try this one for free so that's super intelligence by Nick
[TS]
00:26:34
◼
►
Bostrom protip here if you find the beginning a little slow going in a
[TS]
00:26:39
◼
►
little dance because the author is setting up why it is inevitable that
[TS]
00:26:43
◼
►
we're going to have some kind of artificial intelligence systems in the
[TS]
00:26:47
◼
►
skip to the delightfully named chapter eight is the default outcome doom that's
[TS]
00:26:54
◼
►
where you can start with this book if you really want to just jump right into
[TS]
00:26:57
◼
►
the heart of the argument is the default outcome doom spoiler alert
[TS]
00:27:02
◼
►
yes it is so if you want to listen to it audible has it with more than a hundred
[TS]
00:27:07
◼
►
and eighty thousand things to listen to
[TS]
00:27:09
◼
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there is definitely something for you here
[TS]
00:27:12
◼
►
if you want to show your support for cortex and get a free audiobook and 30
[TS]
00:27:17
◼
►
day trial sign-up today at audible.com / cortex
[TS]
00:27:23
◼
►
back then so what did you think of it yes I just watched just took a break I
[TS]
00:27:28
◼
►
just watch the video to see what he was saying that I wasn't just talking out of
[TS]
00:27:31
◼
►
my butt about things that don't know what he's talking about but he does
[TS]
00:27:36
◼
►
about two things one of which is that money doesn't make you happy and there's
[TS]
00:27:43
◼
►
definitely something to that there's some actual interesting psychological
[TS]
00:27:46
◼
►
studies that say once you have filled your needs in life additional money
[TS]
00:27:51
◼
►
doesn't make you extra happy so that given that he's earning seven million
[TS]
00:27:57
◼
►
dollars versus four million dollars a couple years ago he's not twice as happy
[TS]
00:28:01
◼
►
as he used to be and save money doesn't mean he doesn't work that way but the
[TS]
00:28:06
◼
►
one thing he talks about which i think is just sometimes something that people
[TS]
00:28:11
◼
►
focus on in the economy and particularly the Internet economy and how attention
[TS]
00:28:17
◼
►
works is people saying that his job is really easy I don't doubt that his
[TS]
00:28:24
◼
►
videos are more work than they look like because part of the skill is making
[TS]
00:28:28
◼
►
stuff look like it's easy look like it's simple and fun but the truth is the way
[TS]
00:28:33
◼
►
the economy works is it doesn't actually matter if his job is really easy that's
[TS]
00:28:39
◼
►
not how compensation works on the internet and that's not how money works
[TS]
00:28:44
◼
►
on the internet even if he just has the easiest job in the whole world he has
[TS]
00:28:50
◼
►
been able to generate a huge audience of people and it is that huge audience that
[TS]
00:28:55
◼
►
is valuable to advertisers and is thus related to related to the amount of
[TS]
00:29:01
◼
►
money that he makes but a moral argument that people whose jobs are harder should
[TS]
00:29:06
◼
►
be paid more and that's just maybe the universe should work that way but that's
[TS]
00:29:11
◼
►
not really the way economies actually work and people just get people just get
[TS]
00:29:17
◼
►
mad at people making lots of money for jobs that they perceive as being
[TS]
00:29:22
◼
►
very easy but it doesn't even matter if they are very easy but that's just not
[TS]
00:29:26
◼
►
how the economy works
[TS]
00:29:28
◼
►
congratulations to PewDiePie yeah so today we're going to talk about
[TS]
00:29:33
◼
►
potential minefield of a topic which is email I think anybody let's listen to
[TS]
00:29:41
◼
►
her internet will have an idea of how you doin email your relationship with
[TS]
00:29:48
◼
►
email is and i wanna talk about that a little bit but before we go into kind of
[TS]
00:29:54
◼
►
how email is for you today as I wanna talk about your relationship with email
[TS]
00:30:04
◼
►
going back a bit further so we can try and frame how you are with it now and
[TS]
00:30:10
◼
►
why and how that changed when you like when I first get email
[TS]
00:30:14
◼
►
well it's you know people's relationships of email changes you you
[TS]
00:30:19
◼
►
didn't always received hundreds of emails a day
[TS]
00:30:22
◼
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yeah I'm pretty sure my first email account ever it was on prodigy don't
[TS]
00:30:26
◼
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think I received very many miles on that account
[TS]
00:30:29
◼
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know so I I actually do think that it's important to take a look at how you have
[TS]
00:30:36
◼
►
your email habits have changed because it helps frame and helps explain to
[TS]
00:30:41
◼
►
people I think why huge deal but the way they do it now so when you get when you
[TS]
00:30:49
◼
►
first started out with email when you had your party gmail account using it
[TS]
00:30:54
◼
►
for who knows what I use that prodigy account for i mean that was that was
[TS]
00:31:00
◼
►
back in the middle school days I may have had that email account and never
[TS]
00:31:04
◼
►
actually sent a message to anybody
[TS]
00:31:07
◼
►
yeah I was just a dumb kid in the world and they eventually graduated onto a
[TS]
00:31:14
◼
►
compuserve email address and AOL email address and then I think after lol I was
[TS]
00:31:21
◼
►
on hotmail for a while and then I went to my university email address this is
[TS]
00:31:26
◼
►
this is the history of my mail
[TS]
00:31:29
◼
►
so I guess that like most people email wasn't an important thing in your life
[TS]
00:31:34
◼
►
and to working yea even at university level I feel that email I used it but it
[TS]
00:31:45
◼
►
was not central to my life and it was it was not even remotely as important as
[TS]
00:31:51
◼
►
professors would send out notifications about home worker canceled classes are
[TS]
00:31:55
◼
►
stuff over email but don't even remember really emailing friends so yeah I think
[TS]
00:32:01
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email didn't come into its full horrible shape until the working world is when
[TS]
00:32:09
◼
►
email comes into full force explain to me what it was like a male was like when
[TS]
00:32:13
◼
►
you are working in the school because you know my my email time came when I
[TS]
00:32:21
◼
►
was part of a massive multi-billion dollar like multinational corporation
[TS]
00:32:28
◼
►
so for me like I expect that that is maybe as bad as you get it doesn't sound
[TS]
00:32:37
◼
►
described it now I'll talk about how emails like for me at work in a minute
[TS]
00:32:43
◼
►
and I actually part of my job towards the end of sending emails to millions of
[TS]
00:32:47
◼
►
people which is another really weird thing to do is to do when you receive I
[TS]
00:32:53
◼
►
was one of the people that everybody hates but what was email like schools
[TS]
00:32:58
◼
►
did you get lots and lots everyday like I just can't imagine like when I was at
[TS]
00:33:03
◼
►
school why teachers would get email does make sense to me
[TS]
00:33:10
◼
►
ok the thing is different places have very different email cultures throughout
[TS]
00:33:18
◼
►
the various schools I was at things were quite different but one of the most
[TS]
00:33:25
◼
►
common thing that you get a lot of emails about its cool is some problem
[TS]
00:33:29
◼
►
with some kid about something and because of a lack of technical
[TS]
00:33:36
◼
►
competence ahead hall of the schools that I worked at these emails would just
[TS]
00:33:41
◼
►
be sent out to every single teacher so there would be some email like Oh little
[TS]
00:33:48
◼
►
susie is sad today because her hamster couple cans died so please be extra
[TS]
00:33:55
◼
►
sensitive to see today in classes like it's great I don't teach Susie I don't
[TS]
00:34:02
◼
►
even know who she is why am I getting this e-mail yea oh I'm getting this
[TS]
00:34:07
◼
►
email because you have just sent this to the list of every single teacher at the
[TS]
00:34:14
◼
►
extra helpful when the email would be phrased in this exact way where it's
[TS]
00:34:17
◼
►
Susie Susie no last name Susie ok well there are several Susie's description
[TS]
00:34:23
◼
►
even so you would get a lot of emails like that because you think if you're
[TS]
00:34:29
◼
►
out of school with a couple hundred kids I was thinking my school might smaller
[TS]
00:34:38
◼
►
schools the meanest was a five years three forms about 20 kids performs thats
[TS]
00:34:46
◼
►
about 300 kids is that right
[TS]
00:34:47
◼
►
my school had over 2000 students so I taught at a school that was like that
[TS]
00:34:54
◼
►
but three out of the four schools that I taught we're in the hundreds of students
[TS]
00:35:03
◼
►
but even when you're talking about hundreds of kids there's always
[TS]
00:35:05
◼
►
something that's going on and so you get a bunch of emails just about all kinds
[TS]
00:35:10
◼
►
of stuff that's happening with all of the students and that's really
[TS]
00:35:13
◼
►
frustrating because you're trying to filter through the stuff that is
[TS]
00:35:16
◼
►
relevant to you don't care about the stuff that's not relevant to you that's
[TS]
00:35:22
◼
►
one of the kinds of things that you can email about this also we stuff about
[TS]
00:35:25
◼
►
policy updates or when meetings have been changed all the normal kind of
[TS]
00:35:28
◼
►
corporate stuff when you have a bunch of humans together trying to arrange things
[TS]
00:35:33
◼
►
but what I say that email cultures can be different is that at the school I did
[TS]
00:35:39
◼
►
teach at that had thousands of kids no longer hundreds of kids and there's also
[TS]
00:35:45
◼
►
hundreds of teachers this one's cool allowed a thing that I will never
[TS]
00:35:50
◼
►
understand why wasn't crushed they had and email all staff button that every
[TS]
00:36:00
◼
►
staff member had access to now what people use this for was as a tiny
[TS]
00:36:11
◼
►
Craigslist in the school
[TS]
00:36:14
◼
►
oh my god if I had been the headmaster of that school this is one of the very
[TS]
00:36:24
◼
►
first things I would have put a stop to but I would log into my email address
[TS]
00:36:28
◼
►
and every day there would be several I'm selling my ten speed gear bike you know
[TS]
00:36:36
◼
►
it's it's from 2005 hardly used it blew here's a picture message me back if you
[TS]
00:36:41
◼
►
wanna know bringing it to school in the next day or have a surfboard that I
[TS]
00:36:47
◼
►
haven't used in a while if anybody wants to buy let me know and there was just no
[TS]
00:36:51
◼
►
there was no ethnic at about this like it wasn't an issue though it was an
[TS]
00:36:56
◼
►
issue I feel like I was one of the few people who who was pleading for this to
[TS]
00:37:02
◼
►
stop but everybody else was like oh is this is this is useful if I have
[TS]
00:37:06
◼
►
something I'll just try to try to sell it but guys there's too many humans here
[TS]
00:37:12
◼
►
there's too many point to point things that people want to talk about
[TS]
00:37:15
◼
►
out you shouldn't let any member of staff be able to email another member of
[TS]
00:37:20
◼
►
staff and that that was one of the worst email cultures I had ever seen but just
[TS]
00:37:27
◼
►
in general when you have large groups of people together you have the the thing
[TS]
00:37:32
◼
►
that I was death by carbon copy because of the way humans are there is a
[TS]
00:37:40
◼
►
combination of people wanting to feel important
[TS]
00:37:44
◼
►
stroke people covering their own ass which results to if there's any doubt at
[TS]
00:37:52
◼
►
carbon copy everybody that this thing might potentially be related to and so
[TS]
00:37:58
◼
►
that's that's what email is like in school and I'm sure just like in
[TS]
00:38:01
◼
►
companies have just so much stuff that ranges from the absurd that shouldn't be
[TS]
00:38:07
◼
►
here like the Craigslist system to the just simply frustrating like Susie who I
[TS]
00:38:14
◼
►
don't teach but I'm still getting emails about her to everyone I work with
[TS]
00:38:19
◼
►
feeling the need to carbon copy everybody about everything so that their
[TS]
00:38:23
◼
►
butts are all covered or that these people feel important
[TS]
00:38:27
◼
►
that's that's what I'm sure this this doesn't sound wildly unfamiliar to you
[TS]
00:38:32
◼
►
in your corporate setting this is a very interesting because that is incredibly
[TS]
00:38:41
◼
►
similar to what it was like for me which is just surprises me that a school is
[TS]
00:38:47
◼
►
kind of like a big soldiers corporation in that regard we didn't have the
[TS]
00:38:53
◼
►
greatness that you had that would not be allowed there were like Department
[TS]
00:38:59
◼
►
newsletters where people might be able to throw something in there that was
[TS]
00:39:03
◼
►
sent out on a Friday you know which was fine there was one that included a
[TS]
00:39:07
◼
►
really off-color joke which was incredible that it went out and then
[TS]
00:39:12
◼
►
there was like this is one time and then there was an email sent like an hour
[TS]
00:39:16
◼
►
later which was an attempt to retract the joke very weird but that was one of
[TS]
00:39:21
◼
►
my favorite things that ever happened
[TS]
00:39:23
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be rescinded his joke like it was never there in the first place
[TS]
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that's how these things work there's no memory hole guys but we had we had that
[TS]
00:39:35
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thing because it was the idea of everybody always was just trying to make
[TS]
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sure they won't get fired
[TS]
00:39:44
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that's just a fact I was the biggest problem corporate culture and so it was
[TS]
00:39:48
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basically just people would send out emails and copy and everyone that they
[TS]
00:39:52
◼
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thought was important or that they should know like Taylor was a project
[TS]
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there was some kind of project which had multiple layers of task forces in teams
[TS]
00:40:00
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that ended up with a hundred people on them and you will get copied in and
[TS]
00:40:06
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there will be a conversation between two people and 25 emails later you're still
[TS]
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◼
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in the chain I got lots of this like you know I would go away I remember one time
[TS]
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I was away for one afternoon and one day and I had seven hundred and fifty miles
[TS]
00:40:21
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which is no way to work it's just the worst there are so many emails that
[TS]
00:40:27
◼
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could have just been in-person conversations believable wanna have like
[TS]
00:40:31
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these the portrayal yeah they just wanna have them because like why not wanna put
[TS]
00:40:36
◼
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it in their cars in maybe somebody else will pick it up at some point so I
[TS]
00:40:40
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actually think that this conversation is important because I can see now where
[TS]
00:40:44
◼
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some of your problem comes from where you are bombarded all day with pointless
[TS]
00:40:52
◼
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email really does change the way you think about it because then I started to
[TS]
00:40:57
◼
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apply some of my anger towards email to even a nicer email I get which is email
[TS]
00:41:04
◼
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about this kind of stuff so I have always been the inclination like you to
[TS]
00:41:09
◼
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be very very strict about the way the email work in my life however I have
[TS]
00:41:17
◼
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somethings I'll tell you about a bit I'm sure really hard for you but you might
[TS]
00:41:26
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be surprised I am vastly regretting suggesting email as a topic I brought it
[TS]
00:41:32
◼
►
up because it's been on my mind what has been a member
[TS]
00:41:34
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because gmail has become more of a problem for me lately it has been
[TS]
00:41:38
◼
►
recorded that episode of hello internet like a year ago
[TS]
00:41:42
◼
►
resting I was hoping that was the case oh you were hoping I was having problems
[TS]
00:41:46
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with my email great thanks Mike when you start out with you choose the fan mail
[TS]
00:41:54
◼
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began how did originally tree and how did it make you feel just as hell
[TS]
00:42:00
◼
►
original need to have the disclaimer that we're sound like a total jerk here
[TS]
00:42:04
◼
►
but both going to is totally fine grater in safe environment line we're gonna
[TS]
00:42:09
◼
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sound terrible next couple of days when you first receive this kind of stuff
[TS]
00:42:19
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►
it's it's very nice but it's also just a validation that what you are doing is
[TS]
00:42:26
◼
►
appreciated by people so if you make something and you put it out in the
[TS]
00:42:31
◼
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world and people respond in a positive way that is an indication that you have
[TS]
00:42:38
◼
►
something that people like because you can't ask people in your life but what
[TS]
00:42:44
◼
►
do you think of this thing that I've made because they can't possibly be
[TS]
00:42:47
◼
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objective the best thing that you can get is positive feedback from someone on
[TS]
00:42:52
◼
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the internet who is totally on invested in your situation so that the fan mail
[TS]
00:42:58
◼
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is is nice at the beginning because it is part of this positive feedback system
[TS]
00:43:04
◼
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but I don't know I have always been doing stuff on the internet for a long
[TS]
00:43:09
◼
►
time and and so I have always just been aware of of the email as it's very hard
[TS]
00:43:18
◼
►
to even just a deal with emails as though they are from people when they're
[TS]
00:43:22
◼
►
from strangers that's what I mean it's like the bulk of it is a good signal but
[TS]
00:43:28
◼
►
the particulars of any individual email it's it can be hard to evaluate what
[TS]
00:43:34
◼
►
that means
[TS]
00:43:36
◼
►
but when you start getting those emails if you are then making something that
[TS]
00:43:42
◼
►
becomes increasingly popular the number of those emails increases and so the
[TS]
00:43:47
◼
►
value of anyone individually decreases and as a friend of mine Eric Liam has
[TS]
00:43:56
◼
►
said that the the value of positive feedback
[TS]
00:43:59
◼
►
trends toward zero at the initial positive feedback is very valuable but
[TS]
00:44:05
◼
►
much later on each additional piece of positive feedback its marginal utility
[TS]
00:44:11
◼
►
is almost zero and that's just a strange position to to be in to be on the
[TS]
00:44:18
◼
►
receiving end of so I'm gonna try and dig out of the problem that can be
[TS]
00:44:25
◼
►
perceived when talking about this type of feedback ok is not that I don't want
[TS]
00:44:33
◼
►
to receive feedback and/or here nice things from people about the fact that
[TS]
00:44:38
◼
►
they enjoy it because I love that I love to receive the problem is it's not
[TS]
00:44:49
◼
►
against the amount it is the inbuilt problems with emails system and email
[TS]
00:44:55
◼
►
etiquette horribly broken thing which make this type of communication more
[TS]
00:45:02
◼
►
difficult to deal with because one of the problems with email is that there is
[TS]
00:45:10
◼
►
not a this is where the nice stuff goes box because all the email goes to the
[TS]
00:45:19
◼
►
same place goes into that Winehouse count or that one at which houses the
[TS]
00:45:25
◼
►
main email accounts that
[TS]
00:45:27
◼
►
so the problem is I can't go in there very easily and be like just show me the
[TS]
00:45:34
◼
►
nice stuff and ignore the fact that it's very possible for me to tell the filter
[TS]
00:45:40
◼
►
or do a search and just to do it that way but it doesn't detract from the fact
[TS]
00:45:43
◼
►
that there is still the office staff and that this mental block this thing is
[TS]
00:45:47
◼
►
full perspective of what's in there because there are mechanisms of feedback
[TS]
00:45:53
◼
►
that I love and I know that you love which can even in some instances houses
[TS]
00:45:59
◼
►
much text as an email can can house like for example champion as a feedback
[TS]
00:46:06
◼
►
method but it has a very very different set of inbuilt social rules that make it
[TS]
00:46:14
◼
►
a more welcoming place to receive feedback for me and I feel the same
[TS]
00:46:20
◼
►
about this way with Twitter as well because email a social responsibility to
[TS]
00:46:27
◼
►
of replying because people draw from email that the ideas of email came from
[TS]
00:46:34
◼
►
letters physical letters and when someone wrote you a letter you would
[TS]
00:46:39
◼
►
write them a letter back because when this correspondence kind of thing began
[TS]
00:46:45
◼
►
it was like wow that's the main amount of letters do you get those types of
[TS]
00:46:48
◼
►
things you would respond back to what the problem is
[TS]
00:46:51
◼
►
brands live in email and you know they send you stuff and business happens or
[TS]
00:46:57
◼
►
email and stuff comes through that way so the idea of bread and other social
[TS]
00:47:03
◼
►
methods of feedback a much more welcoming because I think that people
[TS]
00:47:08
◼
►
generally don't expect replies in the same way when you throw something out
[TS]
00:47:14
◼
►
into the red for example even more so because I think read it is more clothes
[TS]
00:47:20
◼
►
that email because twitter is very limited in what you can say ready you
[TS]
00:47:23
◼
►
can just chat and keep talking people know that you're there and reading it
[TS]
00:47:29
◼
►
and other people can respond to it and converse about it
[TS]
00:47:32
◼
►
so it becomes a very different thing it's a more public thing but from the
[TS]
00:47:37
◼
►
comments I've seen in the rate of this show people don't seem to church don't
[TS]
00:47:42
◼
►
don't really change the types of stuff that they say that they would say by
[TS]
00:47:46
◼
►
they say the same kinds of things maybe even more so in the reddit people more
[TS]
00:47:50
◼
►
honest than they would be an email because they're addressing everyone as
[TS]
00:47:55
◼
►
well as just so they may speak about 135 anyway so that kind of those methods and
[TS]
00:48:03
◼
►
in the social feelings about that type of feedback works a lot better for me
[TS]
00:48:09
◼
►
and I know that I thought it works better for you as well yeah things like
[TS]
00:48:14
◼
►
Twitter and read it
[TS]
00:48:17
◼
►
do not carry the same burden of reply that emails do so I feel no obligation
[TS]
00:48:26
◼
►
to reply to everything on my Twitter stream I don't even I am NOT a Twitter
[TS]
00:48:30
◼
►
completionist when I log onto to it are often just you know right to the top
[TS]
00:48:34
◼
►
past hundreds of messages because there's just there's that social
[TS]
00:48:38
◼
►
obligation is not there and in the same thing on Reddit where I'm there i read
[TS]
00:48:43
◼
►
the comments but I feel that there is no obligation to reply to every single one
[TS]
00:48:47
◼
►
and people on read it also have that understanding of your not going to reply
[TS]
00:48:53
◼
►
to every single comment that here you're going to pick and choose what you're
[TS]
00:48:57
◼
►
going to reply to so that email is different because it point-to-point and
[TS]
00:49:01
◼
►
yes everything about email even even the app icons reinforces the letter
[TS]
00:49:06
◼
►
relationship that email has that this is much more like a letter and someone has
[TS]
00:49:12
◼
►
written this thing to you and he knows services systems and tools including the
[TS]
00:49:17
◼
►
way that badges work and stuff like that reinforce the idea that everything is in
[TS]
00:49:22
◼
►
his needs to be worked on
[TS]
00:49:24
◼
►
ok unlikely so we post
[TS]
00:49:26
◼
►
podcast on line and put it up on read it and the people are discussing it on the
[TS]
00:49:29
◼
►
record we can go through we can look at the feedback and that's great it's great
[TS]
00:49:33
◼
►
because it's also constrained to know was not on the reddit my tax accounted
[TS]
00:49:40
◼
►
also telling me about stuff that needs to happen with my tax rates it's not a
[TS]
00:49:46
◼
►
wide-ranging discussion that includes everybody in my life
[TS]
00:49:50
◼
►
who's even tangentially connected to me attempting to get my attention and this
[TS]
00:49:57
◼
►
is this is one of the problems with email is it is unbound in who is
[TS]
00:50:05
◼
►
reaching out to you so when I open my email I can have messages from you know
[TS]
00:50:14
◼
►
business partners from banks from family from friends it's the whole spectrum of
[TS]
00:50:24
◼
►
life is there an email which is why I think it ends up for many people
[TS]
00:50:27
◼
►
becoming such a like a focus of problems because your email icon when you press
[TS]
00:50:34
◼
►
it this is the button that says I am now going to look at all of their requests
[TS]
00:50:39
◼
►
that everybody in the world has of me that's that's what email functionally is
[TS]
00:50:46
◼
►
and that's why it can be quite difficult to deal with because it's also filled
[TS]
00:50:50
◼
►
with many different kinds of requests things that can take two seconds or
[TS]
00:50:54
◼
►
things that can take hours and hours and that that also makes it much more
[TS]
00:50:59
◼
►
difficult words on Twitter if I wanted to be a Twitter completionist I could go
[TS]
00:51:03
◼
►
through that timeline really quickly because the domain of the problem of
[TS]
00:51:07
◼
►
responding to anybody on Twitter is limited
[TS]
00:51:10
◼
►
I'm never going to respond to anybody with more than a sentence or two if I
[TS]
00:51:13
◼
►
get an email from someone it can represent a whole afternoon's worth of
[TS]
00:51:18
◼
►
work of digging through papers in my house for example that the kind of thing
[TS]
00:51:22
◼
►
that can come through email or it's just someone sending me a funny picture and
[TS]
00:51:26
◼
►
then I can respond just with all that was great
[TS]
00:51:29
◼
►
it's just it's so varied and so expansive in its nature it makes it
[TS]
00:51:36
◼
►
difficult to
[TS]
00:51:37
◼
►
to deal with in a consistent manner
[TS]
00:51:41
◼
►
let's talk about the types of emails that we get so close I i'm interested in
[TS]
00:51:46
◼
►
painting a picture of the variation and how that stuff works so primarily my
[TS]
00:51:53
◼
►
emails are split into two camps but she's information about sponsors and be
[TS]
00:51:58
◼
►
back they are my two main comes with a very interesting Lee I am shocked at how
[TS]
00:52:04
◼
►
little email I received about the show I'm like a handful of people really
[TS]
00:52:11
◼
►
understand is great and they go to a fantastic and I love the people doing
[TS]
00:52:16
◼
►
that cuz I really liked it so email is incredibly important for my business
[TS]
00:52:22
◼
►
because of the sponsor stuff
[TS]
00:52:25
◼
►
lot of it goes through there so people contacting me the sponsorship contacting
[TS]
00:52:29
◼
►
sponsor's information when we changed a lot that way it's how I arranged this
[TS]
00:52:34
◼
►
show to make money and all of our options to make money and it's also how
[TS]
00:52:38
◼
►
in some instances for a bunch of our shows how I hear from listeners those
[TS]
00:52:44
◼
►
two things are very important but then you couple that with email newsletters
[TS]
00:52:51
◼
►
mailing lists companies contacting me interested in I guess the patience of
[TS]
00:52:57
◼
►
business I just don't care about all of this other stuff but when you put all of
[TS]
00:53:01
◼
►
that on top it makes it even harder to get to those two kinds of emails are
[TS]
00:53:05
◼
►
important I don't really have a lot of filters in place for dealing with this
[TS]
00:53:12
◼
►
kind of stuff do you so I looked up something about my email before we
[TS]
00:53:19
◼
►
started the show just wait for you and I get when I open up my email client
[TS]
00:53:26
◼
►
averaged over the past month I usually get about a hundred and fifty emails a
[TS]
00:53:32
◼
►
day now that is after several dozen filters that I have set up that
[TS]
00:53:42
◼
►
automatically delete all kinds of stuff well can you give me examples of the
[TS]
00:53:46
◼
►
types of things
[TS]
00:53:47
◼
►
deleted or archived
[TS]
00:53:51
◼
►
tons of notifications from various websites but I can't figure out how to
[TS]
00:53:55
◼
►
stop them send me the notifications LinkedIn I'm looking at you just can't
[TS]
00:54:00
◼
►
even try Facebook is the same way Facebook I know I've told you many times
[TS]
00:54:07
◼
►
Facebook every email you about this stuff so I have a bunch of book filters
[TS]
00:54:11
◼
►
for that that's the easiest kind of stuff I have some more complicated 100
[TS]
00:54:16
◼
►
have joked about his I do have a filter I forget the exact phrase but it is
[TS]
00:54:19
◼
►
something like I am a reporter from just automatically delete that I'm not
[TS]
00:54:23
◼
►
interested interesting thing so I have a bunch of filters like that just usually
[TS]
00:54:33
◼
►
if this kind of notification stuff that's hard to figure out how to make it
[TS]
00:54:37
◼
►
go away that that's the bulk of it I'm trying to read elite non actionable
[TS]
00:54:43
◼
►
stuff that I don't need to see but after after that level there's still about a
[TS]
00:54:49
◼
►
hundred and fifty emails a day and those are messages that are sent almost
[TS]
00:54:56
◼
►
exclusively directly to me and they're largely from people there from people
[TS]
00:55:02
◼
►
who have watched the videos were there from people who are reaching out for
[TS]
00:55:06
◼
►
business reasons or their people that I know in my life who work emailing me
[TS]
00:55:10
◼
►
those messages in a perfect world I would say eighty percent of them would
[TS]
00:55:18
◼
►
have some kind of action
[TS]
00:55:21
◼
►
attached to them into that there would be some kind of reply even if it was
[TS]
00:55:24
◼
►
just to say thanks writing an ideal world record infinite time there would
[TS]
00:55:29
◼
►
be something to be done with me be percent of those messages so that's
[TS]
00:55:33
◼
►
that's what i'm looking at on it on a daily basis and it was interesting to to
[TS]
00:55:39
◼
►
check against I listened to that episode of hello Internet an email before we
[TS]
00:55:43
◼
►
started recording so just curious what was it at the time and so when we were
[TS]
00:55:47
◼
►
recording then I was estimated I was getting about 5,200 messages a day so in
[TS]
00:55:52
◼
►
the space of a year it's you know it's increased by fifty seventy-five percent
[TS]
00:55:57
◼
►
something like that
[TS]
00:55:58
◼
►
so that episode of how absurd number six it will be in the shadows today
[TS]
00:56:02
◼
►
recommended listening but not required for discussion
[TS]
00:56:07
◼
►
enough exchange but I also did listen to it again today examine it to just make
[TS]
00:56:12
◼
►
sure that I was completely confident and while wanted to talk to you about so of
[TS]
00:56:17
◼
►
the email that breaks through those filters what it what is it broken down
[TS]
00:56:22
◼
►
into what are the categories of email that then lands in your inbox I will
[TS]
00:56:27
◼
►
just stay for the record as well at the moment I probably get in the region of
[TS]
00:56:31
◼
►
like thirty to fifty miles a day I reckon that kind of what would you ask
[TS]
00:56:37
◼
►
me what kind what kind of message yeah what when it because you know my my type
[TS]
00:56:43
◼
►
of email breaks down into may only contact from sponsors and feedback from
[TS]
00:56:47
◼
►
the snows director biggest campaign email I received was like what I assume
[TS]
00:56:51
◼
►
that feedback is obviously a large portion but what what else is that
[TS]
00:56:57
◼
►
breaks through that limit yes feedback a huge portion of which is people telling
[TS]
00:57:04
◼
►
me how I'm wrong about something that's a lot of emails people love to point out
[TS]
00:57:10
◼
►
stuff in the videos do you wanna get that here's the thing I have rarely
[TS]
00:57:19
◼
►
found that to be useful
[TS]
00:57:22
◼
►
we've spoken already about like there's little you can do it once it's up like
[TS]
00:57:27
◼
►
there's little you can do about it anyway
[TS]
00:57:31
◼
►
the other thing when I say pleased that I am wrong
[TS]
00:57:35
◼
►
largely what I get emails from people telling me about how I've simplified the
[TS]
00:57:40
◼
►
situation and yeah this was a four-minute video on the internets the
[TS]
00:57:48
◼
►
covering a hundred years of history I i didnt touch on everything but some
[TS]
00:57:52
◼
►
people want to point out things that I have left out of the video and those
[TS]
00:57:56
◼
►
emails I just almost always delete immediately if you can get a good sense
[TS]
00:58:00
◼
►
of what they are from just skimming them very briefly like first sentence first
[TS]
00:58:04
◼
►
sentence ok delete your just a person who wants to do you want to demonstrate
[TS]
00:58:08
◼
►
to me that you know a lot about this topic and like that's great if I got one
[TS]
00:58:13
◼
►
of these a week but I get ten of these a day and so i cant read these are not
[TS]
00:58:19
◼
►
going to respond to these is just not going to happen
[TS]
00:58:23
◼
►
other times people send me ideas for videos in the future
[TS]
00:58:28
◼
►
topics that they want me to cover its feedback from from people but then
[TS]
00:58:33
◼
►
there's a lot of stuff that just falls into the category of business email
[TS]
00:58:39
◼
►
things that are related to the running of my business and those are the emails
[TS]
00:58:45
◼
►
that are harder to deal with because they take much more time my current
[TS]
00:58:53
◼
►
system which is not working great but it's better than nothing right now is
[TS]
00:58:58
◼
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that I have on my Mac some smart folders which are trying to filter out the email
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that's coming into broadly speaking three groups to the first group are
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people that I have explicitly labeled as the VIPs the second group which is
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useful as the one ones that are people who are in my address book but not
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necessarily labeled explicitly as VIPs and then the third group is everybody
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not in those two groups so someone who has sent me an email and they are not in
[TS]
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my personal address book that's how I'm trying to triage the email as it comes
[TS]
00:59:44
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in if you listen to that hello Internet podcast from a year ago I was much
[TS]
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better at email then I am now I have gotten worse that email in the past year
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what does this mean worse means it's taking longer to reply to messages then
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is ideal that that's what I mean by worse ok so there's an enormous number
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of emails that I am just not going to reply to this is not going to happen and
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so I archive them are a delete them they're just they're just passing
[TS]
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through the system
[TS]
01:00:19
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but here's the thing is is that now that I've triage gmail into these three
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the problem is that messages from people i've explicitly marked as VIPs generally
[TS]
01:00:33
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speaking these are not simple emails to reply to the emails if they are
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01:00:39
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business-related that take a long time to do or that require thinking about
[TS]
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they're usually not just quick responses and so when I'm going through my email
[TS]
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what I'm trying to do is working from the top down in the VIPs but because
[TS]
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these emails are longer emails and the they take more time I'm finding that I
[TS]
01:01:03
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have a hard enough time just getting through the VIP section of my email list
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I haven't cleared that folder out in a while which then doesn't mean good
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01:01:13
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things for the next level down which are just the people who are in my address
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book but not necessarily explicitly marked as VIPs and then it's very very
[TS]
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strange to me but I have now also become one of these people who has a large
[TS]
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number of unread messages because that third level of triage the people who are
[TS]
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not in my address book at all I haven't gotten to the bottom of that in a long
[TS]
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time so this is this is something that is different for me and when I get year
[TS]
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ago be used to be much better at clearing out my email but current me is
[TS]
01:01:51
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is not and it's partly because the volume of emails have gone up but it's
[TS]
01:01:58
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also partly because the number of projects that I'm working on has gone up
[TS]
01:02:01
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and so actually I am dedicating much less time in my schedule to getting
[TS]
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through email and so that's why there's like a backlog building up but it's very
[TS]
01:02:12
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hard to it's very hard to say that any any moment in time is grinding through
[TS]
01:02:21
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my email does that is that a more valuable task to work on right now
[TS]
01:02:25
◼
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then getting the next video out or working on the next podcast and the
[TS]
01:02:30
◼
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answer to that is no email is usually filled with problems it's it's not so
[TS]
01:02:39
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projects that I can move to completion and then share with the world that's one
[TS]
01:02:44
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of the things that I'm having a bit of difficulty with e-mail is like there's
[TS]
01:02:47
◼
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more of it and because I'm doing many more projects now I'm also dedicating
[TS]
01:02:52
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less time to it and so that's why there's like a there's a backflow
[TS]
01:02:56
◼
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building up in my in my system so you mentioned that there's typically a lot
[TS]
01:03:01
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of work related stuff going into there to help you run your business but how
[TS]
01:03:06
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how is that being affected by the fact that you now spending less time in email
[TS]
01:03:12
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is this is this is what I was talking about last time a little bit is what
[TS]
01:03:16
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kind of problems do you let into your system and there are definitely things
[TS]
01:03:21
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that have come up because I have not replied to emails fast enough but in the
[TS]
01:03:26
◼
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system of my business getting out videos and getting out
[TS]
01:03:31
◼
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podcast like fixes that problem I'll give you an example of just silly
[TS]
01:03:36
◼
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problem happened recently
[TS]
01:03:37
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ok which is so have the three levels VIPs contacts and then grind everybody
[TS]
01:03:43
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else is what is called ya call the grind love it great asset a great name the
[TS]
01:03:50
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►
reason I call the grind is because that's what it takes to get rid of it
[TS]
01:03:54
◼
►
yet these are two different kinds of groups of email VIPs and contacts are
[TS]
01:04:01
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►
emails that require me to be thinking about the things that can't be done
[TS]
01:04:06
◼
►
easily whereas the grind emails our emails that I can do in the delete flag
[TS]
01:04:14
◼
►
to leave a reply mode of I'm just trying to burn through these as fast as
[TS]
01:04:19
◼
►
possible to get this number down
[TS]
01:04:21
◼
►
on lower so I wanted to clarify that that is the process of going through the
[TS]
01:04:26
◼
►
Mbox and just triaging it on like that goes that goes need to come back to that
[TS]
01:04:31
◼
►
goes that goes to come back to that
[TS]
01:04:34
◼
►
yeah yeah that's that's more or less what I'm doing there with with those
[TS]
01:04:37
◼
►
messages because they're usually messages from people that I don't know
[TS]
01:04:41
◼
►
or their their automated messages from banks or whatever they can be gun they
[TS]
01:04:49
◼
►
can be gone through in a very fast mode but the reason I separate them out is
[TS]
01:04:54
◼
►
because I was I was finding that I was having a problem where I was trying to
[TS]
01:04:59
◼
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go through email and as I was going through it very quickly i mean the
[TS]
01:05:05
◼
►
motive like right delete delete delete delete replyDelete to leave if I hit an
[TS]
01:05:09
◼
►
email that was a big deal so like say something from my accounting right now
[TS]
01:05:14
◼
►
to need to gather a whole bunch of papers together that that changes the
[TS]
01:05:21
◼
►
flow of how this thing goes and and so I found I found it helpful to try to
[TS]
01:05:27
◼
►
filter out these two groups that's one of the big changes new system is the
[TS]
01:05:32
◼
►
phone masts filtering yeah that's that's different now from a year ago but that
[TS]
01:05:37
◼
►
the silly problem hope was going to mention or really silly but everything I
[TS]
01:05:43
◼
►
recently moved my parents from one email system to another but this meant that
[TS]
01:05:50
◼
►
their email address changed their email address changed I forgot to update this
[TS]
01:05:57
◼
►
in my system and so I basically I've been missing out on two weeks worth of
[TS]
01:06:05
◼
►
increasingly sad messages about I haven't heard from you know I talked to
[TS]
01:06:11
◼
►
my parents the other day and realized how do I need to go back into the system
[TS]
01:06:16
◼
►
and pull them out of the grind folder by updating the Smart Filters about there
[TS]
01:06:21
◼
►
you go in there and now now I'm looking at if I look at my
[TS]
01:06:26
◼
►
VIP section there's four emails from my parents about flights so interesting to
[TS]
01:06:33
◼
►
me that you communicate with family members the email I would prefer a
[TS]
01:06:43
◼
►
different method of communication area the other thing with the email with
[TS]
01:06:50
◼
►
flights is just that there's a lot to write in this information is going back
[TS]
01:06:53
◼
►
and forth copied and pasted so e-mail e-mail kinda does make sense in this
[TS]
01:06:58
◼
►
scenario to use but this this fall's right back into my problem of email is
[TS]
01:07:03
◼
►
just containing a large number of different things and that's why I mean
[TS]
01:07:10
◼
►
business mode and then oh but now I'm replying to my parents about something
[TS]
01:07:14
◼
►
like an entirely different person writes this email then writes a negotiation
[TS]
01:07:19
◼
►
email over a great see the rain has had to switch gears a lot this is a good
[TS]
01:07:24
◼
►
illustration of one of the big problems than me and you i think is it is a
[TS]
01:07:31
◼
►
system of chaos which I don't deal with very world typically things are chaotic
[TS]
01:07:37
◼
►
like that and I think that you prefer to have things more organized but email is
[TS]
01:07:43
◼
►
just chaos because you can't you cannot be in one mode trying to do
[TS]
01:07:49
◼
►
yeah because like my email is there is business things there are emotional
[TS]
01:07:53
◼
►
things like you know there are things you don't care about their things you
[TS]
01:07:58
◼
►
really care about like it's impossible for me to get into a mindset and deal
[TS]
01:08:03
◼
►
with email so I try and just deal with it as soon as possible that is my my my
[TS]
01:08:11
◼
►
method of email is okay so here's the thing it's gonna terrify you I have
[TS]
01:08:18
◼
►
notifications on for all the email so every email I can I get a notification
[TS]
01:08:23
◼
►
on my Mac or on my watch or my phone using yeah I know this I've seen this in
[TS]
01:08:30
◼
►
action in person cause you have some but the thing is to me is that then I don't
[TS]
01:08:35
◼
►
need to get
[TS]
01:08:36
◼
►
into time to do email mode because the stuff that is important
[TS]
01:08:41
◼
►
gets picked up or I'm at least aware of it so then I just go into it but I am
[TS]
01:08:46
◼
►
incredibly good at ignoring emails I don't want to deal with right now like
[TS]
01:08:52
◼
►
if there is any luck comes in I don't do it right now I don't go to my email and
[TS]
01:08:55
◼
►
books and infant me personally what that does is it allows me to not have to get
[TS]
01:09:02
◼
►
into email mode and then have to deal with all the craziness that could come
[TS]
01:09:07
◼
►
from it so I can just kind of deal of it as a money too and also mailbox I have
[TS]
01:09:13
◼
►
notifications I have stuff I never wanna see I just I never even see it when I
[TS]
01:09:19
◼
►
open my emails is gone already see a subject line not interested or see
[TS]
01:09:24
◼
►
ascendant not interested
[TS]
01:09:26
◼
►
archived even an email so that that works for me because then I am I am
[TS]
01:09:32
◼
►
effectively tree Arjun constantly and plus with the type of work that I do
[TS]
01:09:36
◼
►
sometimes there are emails that I want to work on immediately there is
[TS]
01:09:42
◼
►
something that comes in a request that comes in or something like that and I
[TS]
01:09:46
◼
►
want to do it straight away so it works that way even though like I know the
[TS]
01:09:50
◼
►
kind of contradicts the chaos idea that works a lot better for me than opening
[TS]
01:09:56
◼
►
an email inbox in there be fifty things in their closed at freaks me more than
[TS]
01:10:01
◼
►
anything else seeing that really long list I don't like that so yes dealing
[TS]
01:10:06
◼
►
with it more frequently makes me feel more comfortable yeah I can I can
[TS]
01:10:12
◼
►
totally see that because I hate the long list as well and one of things I have
[TS]
01:10:19
◼
►
found surprising is actually like doing email on my phone
[TS]
01:10:26
◼
►
partly because there's no way to see the long list of emails on the phone
[TS]
01:10:30
◼
►
there's just one email that takes up the whole screen and I reply to it and then
[TS]
01:10:33
◼
►
i archived it and then the next message just comes up there's no selection
[TS]
01:10:37
◼
►
there's no choice there's no list of everything it's just try to make these
[TS]
01:10:44
◼
►
go away one at a time when there is the in books list but I mean what once you
[TS]
01:10:48
◼
►
click on Email its full screen its full screen and now you're not looking at it
[TS]
01:10:53
◼
►
whereas the things I hate about mass mail on the Mac even though I do like it
[TS]
01:10:59
◼
►
generally is there's no real way to hide the long list of emails on the side and
[TS]
01:11:04
◼
►
just like in the way I use OmniFocus in and getting things done I find it
[TS]
01:11:08
◼
►
extremely helpful to limit the number of things that you can see that you need to
[TS]
01:11:15
◼
►
work on so even when I have a long list of stuff and army focus I've tried to
[TS]
01:11:20
◼
►
set it up so that only focus is only showing me three things that can be done
[TS]
01:11:24
◼
►
right now even if I have a hundred things to do in the day on the three of
[TS]
01:11:28
◼
►
them ever show up at a time and email I wish I could have email on my Mac work
[TS]
01:11:34
◼
►
more like that of I don't wanna see the long list i just want to see the one
[TS]
01:11:39
◼
►
email that I'm replying to now I don't want to see all of the emails that I
[TS]
01:11:43
◼
►
need to reply to all at once its I just don't find it I don't find it helpful
[TS]
01:11:47
◼
►
but I think you are right about the about the mood of email is a tricky
[TS]
01:11:54
◼
►
thing this is the lesson I have learned about myself about working is it's it's
[TS]
01:11:59
◼
►
very helpful to maintain modes an email just does not have a consistent state
[TS]
01:12:05
◼
►
it's it's very very variable overtime time question for ya that big box of the
[TS]
01:12:15
◼
►
email the client list that have bigger and bigger and bigger and this is
[TS]
01:12:20
◼
►
processing least one to do it for you
[TS]
01:12:26
◼
►
what about the elusive personal system well you mention that because just a
[TS]
01:12:32
◼
►
couple of days ago I actually had my personal assistant agreed to filter off
[TS]
01:12:38
◼
►
a certain amount of email so I have been trying to figure out ways to make this
[TS]
01:12:45
◼
►
this problem go away because I'm again you talking to me that a kind of funny
[TS]
01:12:51
◼
►
hi my suggested the email topic because it's been on my mind because precisely
[TS]
01:12:55
◼
►
now I find myself again in a situation of
[TS]
01:12:58
◼
►
this is not working well your current systems or something needs to change
[TS]
01:13:02
◼
►
that I am a firm believer in when something is not working well in your
[TS]
01:13:08
◼
►
life just trying harder is always the wrong answer that is never the correct
[TS]
01:13:15
◼
►
answer to to improving stuff you need to figure out how to change the system to
[TS]
01:13:20
◼
►
make things better if there is a problem as a systemic issue for the problem yes
[TS]
01:13:25
◼
►
and it's like you want to you want to automate the solution in some way or
[TS]
01:13:29
◼
►
just change what the system is because I know full well ok I am going to be
[TS]
01:13:36
◼
►
spending less and less time on email going forward so I need to figure out a
[TS]
01:13:41
◼
►
way so that stuff still happens or what you know what needs to come to my
[TS]
01:13:45
◼
►
attention comes to my attention because in the past few months I've been really
[TS]
01:13:49
◼
►
aware that email has become this this kind of black hole for people who are
[TS]
01:13:53
◼
►
trying to contact me about various things and it just isn't working out for
[TS]
01:13:57
◼
►
a while but the but the problem with email is it's so central to everything
[TS]
01:14:03
◼
►
like I can't just turn over my email accounts to anybody because it's the
[TS]
01:14:12
◼
►
connecting point for everything in my whole digital life
[TS]
01:14:17
◼
►
gmail is email addresses that control say my youtube account like he's just
[TS]
01:14:22
◼
►
too valuable no matter how much you trust anybody to turn that over directly
[TS]
01:14:28
◼
►
so I'm trying to figure out ways to with filters in things diverge a certain
[TS]
01:14:34
◼
►
amount of email to my personal assistant for just straight up processing forums
[TS]
01:14:40
◼
►
I'm trying to remove myself as the connecting point from certain kinds of
[TS]
01:14:46
◼
►
of conversations that are occurring where I am the bottleneck in a
[TS]
01:14:50
◼
►
conversation between three ppl is there a way that I can remove myself as the
[TS]
01:14:54
◼
►
bottleneck from here because that is a permanent solution as opposed to what
[TS]
01:14:59
◼
►
I'm just going to buckle down and dedicate two hours every day to email
[TS]
01:15:03
◼
►
which then has knock-on effects of producing fewer videos and podcasts
[TS]
01:15:07
◼
►
that's that's not a good
[TS]
01:15:08
◼
►
good that's not a good solution how does specialization works is if you are good
[TS]
01:15:15
◼
►
at something you should do the things that you are good at and you shouldn't
[TS]
01:15:19
◼
►
do the things that you're not good and I'm increasingly aware that I am at a
[TS]
01:15:24
◼
►
level of email that it doesn't make it doesn't make sense for me to be trying
[TS]
01:15:29
◼
►
to do all of this in the way that a year ago I could still be on top of it
[TS]
01:15:36
◼
►
whereas now I'm no longer on top of it is just too much just how much I am
[TS]
01:15:41
◼
►
happy to say that this week's episode of cortex is brought to you by igloo the
[TS]
01:15:45
◼
►
International actually like a clue is a great sponsor for this week's episode
[TS]
01:15:48
◼
►
because we're talking about like dealing with email inside of companies and stuff
[TS]
01:15:52
◼
►
like that
[TS]
01:15:53
◼
►
well igloo is a great way to get rid of a lot of the junk rubbish email that you
[TS]
01:15:58
◼
►
don't have to deal with because it is a great place the you to be able to
[TS]
01:16:02
◼
►
coordinate and talk to and liaised with your co-workers igloo enables you to be
[TS]
01:16:07
◼
►
able to be wherever you wanna be into the type of work you wanna do whether
[TS]
01:16:11
◼
►
you're a manager at Asus laptop during a meeting or Shura status updates with
[TS]
01:16:15
◼
►
your colleagues about the sale that you just made from your phone as you're on
[TS]
01:16:18
◼
►
your way out the door or maybe you want to access the latest version of a file
[TS]
01:16:22
◼
►
from home of a different email inbox to find it all living in its designed
[TS]
01:16:28
◼
►
fantastically
[TS]
01:16:29
◼
►
you will feel like a place that you actually wanna be is really configurable
[TS]
01:16:33
◼
►
and you can completely rebranded to give it a look and feel of your team you can
[TS]
01:16:37
◼
►
set up everybody's groups basis exactly as they want they have a great drag and
[TS]
01:16:41
◼
►
drop which editor enables you to organize the whole platform to feel
[TS]
01:16:44
◼
►
exactly how each of your teams operate with a glue used very easily share files
[TS]
01:16:49
◼
►
of your coworkers about having to send them on massive email change your just
[TS]
01:16:52
◼
►
able to go into a document previewing engine and grab the latest version of
[TS]
01:16:56
◼
►
the files there or you can integrate with services like box drive in Dropbox
[TS]
01:17:01
◼
►
and put them into one big easy to secure super lockdown platform they also have
[TS]
01:17:06
◼
►
some read receipts as well
[TS]
01:17:08
◼
►
documents that you can track who has read and looked at information is
[TS]
01:17:12
◼
►
another great way to reduce the email that goes around the company asking have
[TS]
01:17:16
◼
►
you checked this document can you see if bob shake this document you can just log
[TS]
01:17:20
◼
►
into it and see
[TS]
01:17:21
◼
►
it was a great wave you to work with your team collaborate with your team
[TS]
01:17:26
◼
►
share information with your team and just everybody can work better together
[TS]
01:17:29
◼
►
when they're using a clue it's time to break away from an Internet you hate
[TS]
01:17:34
◼
►
goings-on at the clear right now and you can try it out for free of any team of
[TS]
01:17:37
◼
►
up to 10 people for as long as you want
[TS]
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sign up right now I dot com slash cortex thank you so much for their support this
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show and rely on the internet the way that you look at you look at you can
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have read the first line C and then kind of rape suspect that the first paragraph
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read this first and second paragraph good understanding of what the emails
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content is do you still use this kind of way when you are going through email
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that you're not necessarily familiar with this kind of a similar system still
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you kind of just like glance at the first line and it gives you a good what
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you feel is give you a good idea of what you need to do
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yeah that's still what I'm doing what I'm going through the grind section of
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my email is site skimming those emails very fast and making very snap judgments
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about if anything needs to be done with those overwhelmingly the answer is no
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but yes that is that is still something that I do when I'm going through emails
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that are not from people in my address book is one of the reasons I mention
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this because I found gmail have sent you
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oh yeah yeah and it's in russia took a screenshot
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01:18:57
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system first email I have sent you having listened to a previously I set it
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01:19:04
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up very differently to the way that I usually write these types of emails and
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I wanted to interview you
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memory of this I can see this looks like a response I tried the DCT see how it's
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written so it starts off how mister gray I'm writing to see if you would be
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interested in being a guest on my new interview podcast sometime soon
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lisa is nothing like the way I usually write this email to people this this is
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following my advice on that hello internet show of open with what you want
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exactly so I very much with it is because usually I started explaining Who
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I am which I know is exactly not what you're looking for but the thing that
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surprised me the most about these replied the very next day like I was
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like what you said no and you were very courteous in the way that you said no
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and you were very kind to me and you had proven that you would read the email
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I'll be sure to check out the new show launches which I was that that was very
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good to me because you're acknowledging me and then saying that you would listen
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to my podcast which was very nice of you but yeah I just wanted to include that
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think yes this is you send me an email asking me to be on inquisitive and then
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I said hi mike thanks for the invitation but afraid of not doing other podcasts
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at this time I'll be sure to check out the new show when it launches this is
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01:20:37
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now the show that has become your music interview show well at that interview
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people about what they do
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oh yeah now I know but I just think it's funny but now it's now you are on a
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podcast with me and I'm telling you how I don't listen to the show that you
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first approach but yeah I don't know I don't remember this at all so this is
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what year year ago pretty much a year ago exactly but now this is this is
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structured well for reaching out reaching out to someone but yes I
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replied the next day and if you if someone was emailing me now it is very
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likely that I wouldn't reply for months if at all
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increasingly worse in a very very quick period of time
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yeah what is what has happened is that I used to look at email every day and over
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time that interval has gotten longer and longer between times that I look at
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email so now it's much more like a fortnightly e-mail schedule where I just
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literally don't open email look at it for longer and longer periods of time
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and it's it's this combination of things that I just email is is like the
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physical mail right where it is an enormous amount of stuff that you don't
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need to do anything about what you think of the letters that actually go to your
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house like a bunch of that is there's nothing to do nothing you can do about
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it and then there's just a few things that are really problems that you need
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to avoid and so like that that is my experience with email now as well
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largely is it's a lot of stuff that there's nothing specifically to be done
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about and then the rest of it is
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problems that are trying to avoid it like if they get downside of avoidance
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machine is is what email is whereas creating things on the internet is much
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more like an upside chretien machine and of those two sides of my business I'm
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much more interested in focusing on the upside creation and the downside
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avoidance and the problems that have arisen from less and less frequently
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checking email R
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they haven't been problems that are large enough that make me think I really
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need to increase the amount of time that I spend an email versus working on
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videos that's partly why I like the time that I've just been has gotten smaller
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and smaller on email because I just have a hard time seeing a lot of the positive
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benefits are things that are coming across that that's scheduled to meet her
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come across that system to me whereas again been very interesting for me that
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01:23:54
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we set up this podcast largely using slack I've never used before and there
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is no doubt that we were able to go from you convinced me to first episode a
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hundred times faster because we were using slack which is having used like
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it's kind of an instant messenger program but it's it's designed for
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little teams of people working together on a project and the thing about slack
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which makes me much more receptive to using it is like we were talking about
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before it's now a constrained domain problem when I open slack there's stuff
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that is related to the cortex project in there and that's all it is I don't also
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have a message from my dentist saying that it's time to schedule a checkup I
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01:24:57
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know what's going to be in there and it's much clearer about what needs to
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get done you're asking a question about something that we're trying to set up or
[TS]
01:25:05
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you know here's an idea for a topic of for the show it's not we don't even use
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it as a general chatting up most of the time so that that's why I like slack
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he's been very interesting experience for me to use and I wish that I could
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use slack with more people in my life but it's it's a problem like I don't
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have a team of people that I'm working with I have a bunch of individual people
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that I'm working with
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and so it still makes sense for our contact to go through email but I'm just
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I'm aware that slack has been a very interesting an interesting and vastly
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improved experience for moving the project forward to completion and I
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01:25:46
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would definitely consider it for other things in the future over over email you
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to totally like up in a way to deal to do stuff like it is possible to
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configure in a way yeah it may be possible but the problem is also just
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I'm not going to convince the 45 accounting / tax advisers that I work
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with to all like hey guys let's all get together on slack because they're
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01:26:15
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they're not going to do that for a single client of theirs it's never going
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to happen if you wish to God that I could convince them to do that this is
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actually one of the things I want to talk about was like replacements the
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email and slack for relay the company that the network the cortex is a part of
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its always mean NEVER email like I never email anybody like that in that room
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which is the majority of people involved the company and then I also have
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separate slack groups have like different accounts so we have separate
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ones like design and separate ones the development as well
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practically everything that we do as a company goes through blank and so
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01:26:59
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there's a couple of different ways that that it was like a general chat room
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where people though religious chat to each other in the day but then there are
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specific private groups that are set up like the one that mean gray have the
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show when we talk about the things that bother showing every single show has won
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01:27:16
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in this way like preparation for the show discussion about the show goes one
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of the great things about it like I have done I don't worry about like just
[TS]
01:27:24
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throwing stuff in there and just waiting for you to get to it when if you can get
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to it but if we were emailing each other I'll be way more considered about it
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because there was a time when mean you were just emailing each other about
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things but before we say I work in many projects
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and I was always really liked anxious about sending stuff to you because I
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knew that I was doing was adding to a problem
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yeah yeah yeah that's that's actually good way to put it work e-mail e-mail
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feels like a general-purpose problem whereas slack feels much more like a
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tool to a solution they feel very they feel very different for anyone who's
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followed slack the company you can see that they have had just massive massive
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growth since their introduction and I think that that is in no small part
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because people do feel like we need some solution to email their there needs to
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be something different for for certain kinds of tasks and slack seems to fit
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that very well and it's why when when you brought up like I was very happy to
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give it a try because I was aware at that time like man we're gonna email
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each other this is this is not going to this is going to take a long time for
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for this to actually occur for going to do it on the email which is exactly why
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I brought up slack and but this is what I mean about trying to figure out ways
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to pull out things from email and one of the things that I've done which we
[TS]
01:29:03
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mentioned briefly on the previous show is I email my personal assistant a lot
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but I have been trying to migrate a lot of that to wonder list instead because
[TS]
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our communication is largely passed based so I can put stuff in there for
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her and it's synchronizes on her and then she sees it and I can see what
[TS]
01:29:24
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she's working on her what she's ticked off that's a way better for me and
[TS]
01:29:27
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trying to send out emails and keep track of what emails have been sent so this is
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01:29:34
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what I've been I've been working on with email is trying to figure out ok what
[TS]
01:29:39
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can go somewhere else or what can I pull out like looking for these systemic a
[TS]
01:29:45
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systemic solutions to the problems that I'm that I've been having recently with
[TS]
01:29:50
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just this isn't
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01:29:51
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this isn't a tool that is working for me as well as it was before and I'm not
[TS]
01:29:55
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going to double down on effort I need to figure out a better solution for this I
[TS]
01:30:01
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still have things that I like but I don't want to do them today
[TS]
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ok because I expect that once we both come away from think about him listen to
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01:30:11
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it and get feedback there might be other things wanna talk about anyway so I
[TS]
01:30:14
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expect there may be some more we discussed next time but there was one
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01:30:18
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thing I wanted to to finish on today which was trying to think of the you
[TS]
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what a dream replacement of emails so a couple of things to do I would mention
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of my hopes box on how open would it be to the rest of the world would it be
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character limit it in any way and would there be more silos their buildings like
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for example house like has different groups that you can communicate in
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different ways of different people or like how gmail does a pretty good job of
[TS]
01:30:52
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filtering email out itself that way into like promotions and newsletters and
[TS]
01:30:58
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important do you have a sense for what you would like a replacement email to be
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no I don't because again it's it's email is trying to solve a bunch of different
[TS]
01:31:13
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problems so I think that it's you have to think about the nature of the kind of
[TS]
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problem that you're trying to solve any just emailed trying to do so many things
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I'm not I would say oh boy I wish email had a character limit because sometimes
[TS]
01:31:28
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I need to receive or send extraordinarily long if that does happen
[TS]
01:31:33
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really perfect email replacement would be a 100% trustworthy robot with strong
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artificial intelligence that I could just turn the whole thing over to handle
[TS]
01:31:47
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this entirely trust it to to go through that for me but we don't we don't have
[TS]
01:31:53
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that as a as an option right now so the replacement isn't the system it's the
[TS]
01:31:58
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person who receives it right you want to give it to a robot I kind you out
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yeah this is this is what I'm trying to focus on now is cutting me out of the
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01:32:09
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email coupon a bunch of things that's that's what I'm trying to work toward as
[TS]
01:32:14
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as an ultimate solution I can let me do a couple of asked great questions of you
[TS]
01:32:21
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and this one is kind of linked and it's interesting and I know that people will
[TS]
01:32:28
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ask it so I need to say today how do you reconcile your email policy with having
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01:32:35
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an e-mail newsletter
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01:32:38
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everyone has this I don't understand this question is why I know I need to
[TS]
01:32:41
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ask this because otherwise people will ask it yeah everyone goes you don't like
[TS]
01:32:47
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receiving emails why do you have an email lists because it seems so obvious
[TS]
01:32:55
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to me a hard time answering the question but the email list is there as an option
[TS]
01:33:02
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for people who find it useful I like people to sign up with email list the
[TS]
01:33:08
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number of people who have signed up as one of the most important numbers that I
[TS]
01:33:11
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keep track of what I i have it there for people who find it useful and currently
[TS]
01:33:19
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there are about 75,000 people who are signed up on that email list but I'm not
[TS]
01:33:24
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going to make assumptions about how other people want to use email or how
[TS]
01:33:29
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they run things it's just just the hair is an option I'm signed up to other
[TS]
01:33:34
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people's email lists and i'm i'm glad to receive them sometimes but it is there
[TS]
01:33:41
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for people to take advantage of and I don't know how they're people run their
[TS]
01:33:46
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own email systems but obviously people find it useful I can see from the
[TS]
01:33:50
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numbers from MailChimp which I'm currently using to run that lots of
[TS]
01:33:55
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people open and lots of people click on it so it's their people find it useful
[TS]
01:33:58
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I'm really glad to have a notification system that is independent from YouTube
[TS]
01:34:03
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or other proprietary systems so why the email it is there it's for people to
[TS]
01:34:09
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take advantage of but is not a is not a requirement I think that's the thing
[TS]
01:34:13
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right because the complaints that you
[TS]
01:34:15
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and I have about the email it receives because we don't opt into it like this
[TS]
01:34:21
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system is completely often yes you don't accidentally end up grabbed and then you
[TS]
01:34:28
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also have some really great things I don't see any other places where people
[TS]
01:34:31
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can specify what they want to see things yeah this is how I try I try very hard
[TS]
01:34:39
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with that email is to think about how would I like an email is to be because
[TS]
01:34:44
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I'm very sensitive about getting too many emails so I I do have a system
[TS]
01:34:50
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where people can say I only one emails about videos or only one emails about
[TS]
01:34:55
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podcasts or don't send me emails if there's new merchandise I try to set up
[TS]
01:35:01
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that is that as customizable as possible because there are a couple of emails
[TS]
01:35:08
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that I and signed up to but I get a little frustrated because the volume is
[TS]
01:35:13
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just a bit too high and I wish that I could filter out certain kinds of things
[TS]
01:35:16
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so that's why I said that that up its try to make it as easy and convenient
[TS]
01:35:20
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►
for people as possible and that's all I have the gigantic unsubscribe button on
[TS]
01:35:25
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►
the bottom because there's nothing I hate more than trying to search through
[TS]
01:35:29
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►
very low contrast very small text on the bottom of an email is to find the
[TS]
01:35:34
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►
unsubscribe link I know that people find interesting because as people find it
[TS]
01:35:40
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►
useful because for reasons unknown an email then go out last week's episode
[TS]
01:35:44
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►
and people were like where is it done though that there is no reasons unknown
[TS]
01:35:50
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you don't have to cover up for the reasons unknown is just like I said on
[TS]
01:35:57
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the show this was me thinking I can run through the checklist in my head without
[TS]
01:36:01
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►
having to actually look at it and said when the cortex will live or the great
[TS]
01:36:06
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let me posted everywhere posted on Facebook posted on tumblr post them my
[TS]
01:36:09
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regular website posted on Twitter oh I forgot to send out the email and then by
[TS]
01:36:15
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the next morning I think it's too late to send it out it's it's done I i feel
[TS]
01:36:19
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►
too much of a burden to send out seventy five thousand emails to people about
[TS]
01:36:22
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►
thing that was supposed to happen yesterday so that's why there's no email
[TS]
01:36:26
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►
once again I thought I could do the checklist that looking at it I have to
[TS]
01:36:30
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►
relearn this lesson all the time I didn't want to drop you in it even if
[TS]
01:36:35
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that's what this does this podcast is turning out to be is is me trying to
[TS]
01:36:41
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pierce my own reputation of being some kind of amazing perfect productive
[TS]
01:36:47
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person i dont not a reputation that I want I don't think of it even in that
[TS]
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way was I know some people do there are people that would like to hear us talk
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productivity practices I've got that kind of requests and the point is the
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idea is that of the show again I don't know if we explained fully is that mean
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great people to do a lot of stuff but kind of classifiers soles has not
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traditionally productive people and that we have our own weird ways of doing
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things and more so I just find and the reason I went to the first phase I find
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your methods fascinating I like a nature documentary you know like i'm richard
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attenborough in this scenario and the lesser spotted gray that's that's that's
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how I kind of treat this like Lewis asked about music music last week you
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were talking about music as a function which many people enjoy it as I did
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something I missed when you first and when I was doing the Edit I was like
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when you sent that you pick a song and just listen to it over and i dont even I
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don't even know I don't know if I should even talk to you about this because we
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just we can't understand think of music as so so different it is very common for
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me to have a single song on repeat for an entire afternoon ok I don't just
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leave it but if you listen to Girl Talk
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all day as you mentioned multiple times a day does it get stuck in your head
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head now ok latest you see him understand music sometimes sometimes
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music does get stuck in my head in a frustrating way but the solution to that
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is also just to put it on repeat for an hour and then it then I'm done with this
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Kevin wants to know how many hours
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speed a save during overcast so the app that we both used to listen to podcasts
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cars as a function include smart speed where it shortens the gaps in
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conversation and it is possible if you are you press the button that looks like
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the over cost icon on the top left to score right down to the bombing speed
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function it would tell you how many hours
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speed has saved you I have 46 hours saved in small speed
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you have way more than me you have way more than me because i dont i dont use
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smart speed on all podcasts I only have 24 hours right now is an enormous amount
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but i dont i dont run smart smart speed on every single Pakistani maybe half of
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the podcasts
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you'd like to send in your feedback for us please feel free to do in any method
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01:40:00
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that you choose if you send email it will come to me and I'm happy to receive
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it I will look for it as I do everything else but as we've mentioned in previous
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shows especially on today's show a preferred method of feedback now
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definitely is read it to a you can you can voice your opinions and let me know
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but also if you'd like to ask questions one of the best ways to do that is to
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use the Ask gray hashtag and they come through a twenty point something out
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about that as well I go through those every week
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pull out a couple for the episode but I have a large bank of questions that are
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building up which I am doing specifically for a couple of reasons
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sometimes they meet a topic that I want to talk about so they might even match
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that or I feel like I'm already gonna talk to grab the topic of the show
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but also I think at some point I'm gonna do a question-and-answer type episode to
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clear out a bunch of the interesting stuff but I looked through them all
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summer considered for the episode summer AskMe opposite and also some help in
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forum topics as well so I love to receive those they're really great but
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also you know people can ask questions and stuff in the red and I picked us up
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every episode and look through everything to make sure I'm fully
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informed about the show because it is very important to me to get this type of
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feedback because I know what people want to hear about the show and it's very
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useful for me please continue
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